Need better logistics and pricing for shipping to South Africa. Otherwise, great product. If logistics were easier, I would have bought more products (so far I've bought 5 pairs in last 5 years).
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I wore the shoes only in the house for a day or two. It seemed they were a good fit. Wearing them more often they are not that comfortable. A bit tight in the toe box. The foot cushion is quite... See more
Company replied
I am 83 years old and your shoes are very confortable for me and Veja has nice designs and color variatons. Besides a very friendly and fast website. Delivery is efficient and punctual.
Company replied
First time customer, impressed with the website and company values. trainers displayed real style. They’ve arrived and look fantastic. The feel of materials and quality of stitching very impressive.... See more
Company replied
Company details
About VEJA
Written by the company
Since 2005, VEJA has been creating sneakers in a different way, mixing social projects, economic justice, and ecological materials. Transparency is the future. Sneakers designed in Paris and made in Brazil.
Customer satisfaction is our priority.
Our dedicated team will ensure to offer the best customer care experience and remain at your entire disposal from Monday to Friday – 9am to 6pm and on Saturday from 9am to 4pm. Contact us via our contact form.
TRANSPARENCY
VEJA is Brazilian for "look", looking beyond the sneakers, looking at how they're made.
How are VEJA's made? How much are labourers paid? How much does an organic cotton producer earn? What are the chemicals used in a pair of VEJA? VEJA's transparency boils down to about ten or so questions.
Contact info
Rue du Faubourg Poissonnière , 75010, Paris, France
- service-clients@veja-store.com
- www.veja-store.com
4.0
Great
41K reviews
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English summer daytime trainers
I have always noticed that the VEJA brand was a cool one and I finally got my silver pair. Perfect for daytime wear with jeans and summer dresses during the English summer!
June 11, 2026
Unprompted review
Reply from VEJA
Hello Isabel,
Thank you so much for your positive feedback!
We are thrilled to hear that your experience with us was a success and we truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Excellent service
Excellent service, super fast shipping!! I love my Veja...thanks a lot!!!
June 11, 2026
Unprompted review
Reply from VEJA
Hello Yaritza,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
I love VEJA sneekers because of their…
I love VEJA sneekers because of their uniqueness with their logo. They are made from natural materials and they look really nice on the foot. And they are comfortable. I just got today one new pair sneeker made of canvas and they are great!
June 11, 2026
Unprompted review
Reply from VEJA
Hello Andrejka,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Amazing sneakers ✨
The sneakers were amazing, excellent quality and super delivery service. I got my shoes very quickly.
Veja is truly iconic brand. I’m so happy because of my purchase. 🥰
June 8, 2026
Unprompted review
Reply from VEJA
Hello Ani,
Thank you so much for your positive feedback!
We are thrilled to hear that your experience with us was a success and we truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Refund is too slow
I never thought returning a pair of sneakers would be so complicated. I’ve been waiting over a month for the refund to be credited to my account. The system is terrible.
June 7, 2026
Unprompted review
Reply from VEJA
Dear Maria,
We thank you for bringing this to our attention.
We deeply regret that you have not received your refund yet.
According to our logistics team, the pair expected in your return package is not the one received.
One of our representatives will get back to you shortly.
Thank you for your patience and understanding throughout this process.
Wishing you a wonderful day,
The VEJA care team
I am disappointed with the quality and service
I am very disappointed with both the quality of VEJA shoes and their customer service. After a relatively short period of use, the stitching started to fail, yet VEJA refused to take any responsibility and simply referred me back to the retailer. For a brand that promotes quality and sustainability, I expected much better support. Unfortunately, it seems that once the sale is made, the customer is left on their own. I cannot recommend this brand based on my experience.
June 3, 2026
Unprompted review
Reply from VEJA
Hello Agnieszka,
We are sorry to hear about your disappointment and understand your frustration.
However, we would like to clarify an important point: from a legal perspective, the retailer from whom you purchased the product is responsible for handling any claims related to it (under the legal guarantee of conformity). This means they are your primary point of contact to assess the issue and provide a suitable solution.
This is why you were directed back to the original point of sale.
We nevertheless hope that the retailer will be able to offer you a satisfactory resolution as soon as possible.
Kind regards,
I love Veja's high quality and…
I love Veja's high quality and beautiful shoes ♥️
May 22, 2026
Unprompted review
Reply from VEJA
Hello Denisa,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
I’ve been a loyal customer of Veja for…
I’ve been a loyal customer of Veja for years, which makes this even more disappointing. I purchased a pair of suede trainers that were far from cheap, and within 4 weeks of wearing them they developed a large rip at the front due to what is clearly poor quality materials or manufacturing.
When they first arrived, I did notice a slight scuff, but I didn’t expect that normal wear would quickly turn it into a major hole. Instead of standing by the quality of their products, Veja chose to blame me rather than acknowledge the issue.
For a brand positioning itself as premium, the quality and customer service fell well below expectations. It honestly feels like standards have seriously dropped, and the company now seems more interested in avoiding responsibility than looking after long-term customers.
Sadly, after years of buying from Veja, I won’t be purchasing from them again.
May 21, 2026
Unprompted review
Reply from VEJA
Hello Simon,
We are sorry to read about your experience and regret your disappointment, especially as a long-standing customer.
However, based on the photos provided and the clean, sharp tear observed at the front of the shoe, this type of damage is more consistent with an external factor (such as a snag, impact, or friction) rather than an issue related to materials or manufacturing.
You also mentioned noticing a scuff when the pair was first received. Unfortunately, this was not reported to us at the time. Should you be able to provide photos showing the condition of the pair upon delivery, including this initial scuff, we would of course be happy to review your case again accordingly.
At this stage, the nature of the damage does not allow us to classify the issue as a manufacturing defect.
We understand your frustration and thank you for sharing your feedback.
Have a nice day,
The VEJA TEAM
Very fast delivery
Very fast delivery ! My product came in perfect condition
May 16, 2026
Unprompted review
Reply from VEJA
Hello Patricia,
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
Really good quality product and refreshing to see a trainer company so ethically focused.
Really good quality trainers and brilliant that the company is so focused on economic justice and ethical sourcing of materials. I love that we can wear our trainers and feel good that the people who made them are paid properly and treated with respect.
May 14, 2026
Unprompted review
Reply from VEJA
Hello Sam,
Thank you so much for your thoughtful and kind feedback!
We’re delighted to hear that you love the quality of our trainers and that our commitment resonates with you.
It truly means a lot to know that you feel good wearing our products and supporting the people behind them.
We look forward to welcoming you again soon!
The VEJA Team
Reply from VEJA
Hello Laurent,
Thank you for your kind feedback!
We’re delighted to hear that you enjoyed our products, our store, and that your order arrived on time.
We look forward to see you again soon!
Sustainable? Ethical?… But not repairable. Just branding and profit!
I purchased a pair of VEJA children’s sneakers brand new through Cettire in January. After only around four months of normal wear, the elastic laces snapped completely.
What followed was a deeply disappointing customer service experience that raised serious questions about VEJA’s sustainability and after-sales support.
Initially, I was told the issue was due to children “not taking care of their footwear” and was advised to search online for replacements or visit a cobbler. No replacement laces, repair option, or practical solution was offered.
After further correspondence, VEJA confirmed that the elastic laces are proprietary, they cannot be purchased separately, no suppliers can be recommended, and there is effectively no repair pathway available for this component.
This means a pair of premium children’s sneakers can become functionally unusable due to a single consumable part failure after a very short period of use, with no ability for the customer to repair or replace it. That is fundamentally at odds with the sustainability and longevity messaging heavily used in VEJA’s branding.
When I raised concerns about durability and support, VEJA then suggested the shoes may not meet their quality standards or could potentially be “non-authentic” because they were purchased through Cettire, despite Cettire being a major international retailer that openly sells VEJA products.
At no point was there any constructive attempt to resolve the issue.
The communication throughout was impersonal, scripted, and dismissive in tone, with no meaningful engagement or effort to offer a solution. For a premium priced product positioned as ethical, sustainable, and responsible, the level of after-sales support was not consistent with those claims.
While I understand limitations around third-party retailers, VEJA still benefits financially from these sales globally. Consumers paying premium prices reasonably expect basic support, transparency, and access to repair or replacement parts.
This experience highlights a significant gap between VEJA’s sustainability branding and the practical reality once something goes wrong with the product.
May 12, 2026
Unprompted review
Reply from VEJA
Hello Jaclyn,
Thank you for taking the time to share your feedback.
We would like to clarify that the situation did not unfold exactly as described in your review. In your initial message, you asked whether the issue you experienced was normal. We explained that this type of issue can occasionally occur, particularly as children’s shoes are often subject to higher levels of stress during wear rather than suggesting improper care.
You also inquired about purchasing replacement elastic laces. We informed you that, as these components are produced specifically for our models, we do not hold spare parts separately nor produce surplus, which is why they are not available for individual sale.
In an effort to assist you, we suggested alternative solutions, such as sourcing similar laces independently or consulting a local cobbler. However, as your purchase was made through a retailer with whom we do not have a direct partnership, we are unfortunately unable to cover any associated costs or provide after-sales service.
We would also like to emphasize that the exchanges you had with our team were handled with attention to your specific case. While the agent was not able to offer a direct solution under these circumstances, we did guide you toward the appropriate point of contact — namely your retailer, who remains responsible for after-sales support.
We understand that this situation is disappointing and appreciate your feedback, which we take seriously.
Kind regards,
Perfect
Perfect - everything as said with clear communication in every step. Thank you!
May 11, 2026
Unprompted review
Reply from VEJA
Hello Masha
Thank you for taking the time to share your thoughts with us.
We are thrilled to hear that you're happy with your experience on our site!
We truly appreciate your trust and hope you enjoy wearing your new VEJAs!
Sincerely,
The VEJA Customer Service Team
The delivery was super quick
The delivery was super quick! The Etna sandals are light, comfy and super cute! They fit a tad big, so if I order another pair, I will size down. Otherwise, they’re perfection!
May 5, 2026
Unprompted review
Reply from VEJA
Hello Kelly,
Thank you so much for your positive feedback!
We are thrilled to hear that your experience with us was a success and we truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
It's my first time to order a pair of…
It's my first time to order a pair of Veja..just curious at first when i saw my boss wearing them at our event. i told myself to buy a different style and color as a gift for myself this Mother's Day..thanks they were delivered in time so i could wear them this Sunday, Mom's Day. I wanna rate my new Veja Jitsu Suede Brown Black Eagle with 5-⭐️⭐️⭐️⭐️⭐️. They are perfect! I wanna order them for my family members.
May 7, 2026
Unprompted review
Reply from VEJA
Hello Mary,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Quality
Delivery was made on time. I highly recommend buying online; it was an excellent experience for me. This is my second purchase from this wonderful brand.
May 7, 2026
Unprompted review
Reply from VEJA
Hello Jane,
Thank you for your kind comment.
Your satisfaction is one of our top priorities, and it motivates us to always go the extra mile.
We truly appreciate your trust and hope you're enjoying your new trainers.
Wishing you a wonderful day,
The VEJA Customer Service Team
Everything was perfect
I wasn't sure about the size, but your size chart was very helpful. Shipping was very fast.
May 4, 2026
Unprompted review
Reply from VEJA
Hello Jasmina,
Thank you so much for your positive feedback!
We are thrilled to hear that your experience with us was a success and we truly appreciate your enthusiasm.
We wish you a wonderful day!
Sincerely,
The VEJA Customer Service Team
Not recommended
I'm on my second pair of Veja Campo. The 1st, there were holes on the soles after about 2 years of use - I didn't do a lot of walking, and I didn't use them every day. I was able to get them replaced, but after a year and a bit, there are showing the same signs. Honestly ridiculous considering the price and how they advertise their soles' quality. Won't buy this brand again once these bite the dust.
June 13, 2025
Unprompted review
Reply from VEJA
Hello Rebeca,
Thank you for taking the time to share your experience.
We’re truly sorry to read about your disappointment and understand how frustrating this must be, especially given your expectations around durability.
This is not the experience we want our customers to have, and we’d really like to better understand what’s happening with your current pair.
We kindly invite you to contact our customer service team directly so we can review your case in detail and see what might be going on with the soles. Our team will be happy to look into this with you.
Thank you again for your feedback, it’s important to us and helps us improve.
Kind regards,
The VEJA Team
After 7 days of placing the order
After 7 days of placing the order I still had no confirmation the item was being sent. I contacted Veja to ask why and the reason was because they said there was a discrepancy with my shipping details. I don't know why they didn't contact me as soon as they knew but they didn't and that's not great customer service. Now I have to wait an extra 4+ days for it to be delivered.
2nd update
On their reply you'll see that they claim to have had no contact details for me. Not sure about anyone else, but these days we can only complete an order with a valid email address which they failed to use to contact me.
3rd update.
Veja now claiming they had an error. An error that has only now been presented that I was not made aware of at the time.
In fact the error was all my fault at the time.
Interesting how they found my details quick enough when I wrote a negative review.
The quality of their shoes and customer service are two different things, I hope!
The 2 stars I've reduced to 1 star because of poor excuses, possible lying.
I just don't trust Veja.
Buy the shoes by all means, just don't shop directly with Veja
April 29, 2026
Unprompted review
Reply from VEJA
Dear Richard,
Thank you for taking the time to share this situation with us.
We indeed encountered a technical issue with the Auto Complete feature on certain orders, and some information was missing from the delivery address.
Your order has been temporarily placed on hold by our warehouse team pending address confirmation before shipping. We sincerely apologize for the delay—due to an internal communication issue, we were unable to obtain the necessary information in time to contact you.
You did well to contact us, which greatly helped us to speed up the process.
Please know that we are actively working to resolve this bug.
Thank you for your understanding and for your trust in VEJA.
Sincerely,
The VEJA Customer Service Team
Reply from VEJA
Hola
Gracias por su amable comentario.
Su satisfacción es uno de nuestros objetivos diarios y nos inspira para poder mejorar.
Agradecemos su confianza y esperamos que disfrute con sus zapatillas.
Que tenga un buen día,
El equipo de atención al cliente de VEJA
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