velnue.com Reviews 6

I placed an order with Velnue (Velnue Design Corp.) on December 28, 2025, with a promised delivery time of 1–7 business days.

As of January 26, 2026—nearly a month later—I have still not received my order. No tracking information has been provided, and my emails sent on January 14, January 17, and January 22 have gone unanswered.

Due to the failure to deliver and, in particular, the complete lack of communication, I have initiated a dispute with my credit card company and filed a complaint with consumer protection authorities in British Columbia.

Based on my experience, I strongly recommend against ordering from Velnue. Reliable businesses do not fail to deliver paid orders or ignore customers seeking support.

After being very satisfied with my first waterless diffuser purchased earlier in the year, I ordered a second one on December 26, 2025. I never received the package, and my multiple follow-up emails have gone unanswered. What a shame.

I ordered 3 foaming soap dispensers. They arrived and look really nice and as pictured on the website but don't work well. The soap comes out very watery with hardly any foam. I've been trying to contact the company to return them but it's been almost 2 weeks with no response after multiple attempts.

Definitely do not buy anything from the .com or .ca website. The company is a scam. They launched a Kickstarter they never fulfilled. Walked away with everyones money.

I was part of the kickstarter campaign for the original Velnue Dispenser. They just ghosted 1000+ backers.
Not only did they not deliver the dispenser they also promised a (poor) substitute giftcard which never arrived.
Would not trust this website if my life depended on it.

I placed my order over a year ago and still have not received it. I have reached out to customer service and received no response. This company is a scam as they take money but do not fulfill their orders.