While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Darren did a short notice repair before I departed abroad. Great service at a great price I would thoroughly recommend Velo Care to fellow cyclists

Rated 5 out of 5 stars

Darren (Velo Care) has always been reliable and trustworthy - You need to trust your bike mechanic when you can reach 50mph+ He only recommends upgrades if needed and doesn't let your ego run away w... See more

Rated 5 out of 5 stars

Velo Care offers a pro service quality for those discerning cyclists looking to look after their bikes for years to come. Darren has done various work for me over the past few years inc. full group se... See more

Rated 5 out of 5 stars

Darren at Velo Care once again provided a first class bike service, right on our driveway, he arrived promptly and as you would expect he is very knowledgeable about all things bikes and has lots of... See more

Company details

  1. Bicycle Repair Shop

Written by the company

Fully mobile bicycle servicing and repair specialists based in the heart of the New Forest. We come to you and complete all servicing and repairs on site. Book online.


Contact info

4.9

Excellent

TrustScore 5 out of 5

133 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Amazing service

Having had my bike serviced at several local bike shops and never fully being completely happy with any of them a friend recommended Velo Cate, I will now not go anywhere else! What a great job, bike is running brilliantly and looked new as well. No having to be without your bike whilst it’s in store for a week, velo care turn up to you, job done, and can be straight back out on your bike. Darren is a lovely guy, passionate about bikes and takes pride in his work.

October 4, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

3 Hour Service

Having seen how busy some bike shops are on Facebook with pictures of lots of bikes in for a service I was reluctant to put my bike in. I heard through a friend about Velo Care's mobile bike service and signed up for the 3 hour (£130) service. Having not serviced my bike in the 2 years since purchase the Di2 had recently failed. I thought it was a good time to get a proper service. Darren did a great job. The chain and some of the bearing had to be replaced but my bike feels absolutely great again! I will certainly use Velo Care again in the future. Thanks.

October 5, 2023
Unprompted review
Rated 5 out of 5 stars

Top notch service.

Darren did a great job on my bike, he is very knowledgeable and able to give great advice. I would thoroughly recommend his work.

September 26, 2023
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Darren is first rate

Darren is first rate. I have been with him for more than 2 years. His services are first rate and I use him to bounce ideas about set up for events. Easy to work with and very reliable.

July 25, 2023
Unprompted review
Rated 5 out of 5 stars

A lot more than a service

Darren has been looking after my bike for a year or so. He hasn't just serviced it, he's sorted out several long-running issues and the bike is substantially better than when I first took it to him. He also gives me really good advice on maintenance and choice of new components. I can thoroughly recommend him.

July 10, 2023
Unprompted review
Rated 5 out of 5 stars

I’ve been using Darren for over two…

I’ve been using Darren for over two years now to look after my bikes for services and parts. Darren is really friendly and you can tell he just loves working on bikes. Darren’s aftercare is also 10/10 if you have any issues he gets straight back to you and fixes the problem straight away.

Best bike mechanic I’ve used and wouldn’t go no where else.

July 6, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Friendly and Efficient

Friendly, reliable and prompt service, including a follow-up visit with no additional waiting time. Thoroughly satisfied with Darren's work, which I have recommended to many of my friends.

June 30, 2023
Unprompted review
Rated 5 out of 5 stars

Service was done to a very high…

Service was done to a very high standard, I had an issue with my derailleur and it was rectified without fuss. Would highly recommend and will use for all future bike work.

June 29, 2023
Unprompted review
Velo Care logo

Reply from Velo Care

Thanks Dan, beautiful bike!

Rated 5 out of 5 stars

First Class Bike Service

Darren at Velo Care once again provided a first class bike service, right on our driveway, he arrived promptly and as you would expect he is very knowledgeable about all things bikes and has lots of relevant bike advice. Without even leaving home my bike was cleaned up, fine tunned and only the necessary parts replaced, it was then ready to go!

My bike is now not only running smoothly but faster - who wouldn't want that!

June 21, 2023
Unprompted review
Rated 5 out of 5 stars

Very happy cyclist

Darren has rebuilt my favourite bike with Di2. He took the time to get everything neat (had a battle to keep the cables concealed in the handle bars). Very happy with the result and have been happily recommending him to everyone

May 26, 2023
Unprompted review
Advertisement
Rated 5 out of 5 stars

Brilliant

Highly recommended if you want your bike serviced at home.
Darren has serviced my two bikes three times now. Has always done an excellent job and has always been prompt. I would highly recommend him.

May 11, 2023
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Booked with Darren for the first time (not the last!) the bike was in a sorry state as I'd started the job myself and didn't have the time to finish.

I'm glad I got in touch with Velo Care because there's no way I'd have done as good a job. My bike feels like new again and a joy to ride!

April 7, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look