Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ladies of a certain age have quite a few issues with technology ie open browser and take photo to validate age, well that's like talking to fairies to me, Customer services very quickly helped me vali... See more
Company replied
I can’t recommend Velos enough! I recently had a delivery issue, and Jeta F from customer service was absolutely amazing. She was understanding, reassuring, and made the process effortless. Every tim... See more
Company replied
Had a delivery that never arrived via evri. Didn’t arrive on the day but the following day, early in the morning it said it’s been delivered. I was at work so I couldn’t see if it has been delivered,... See more
Company replied
4.6
Excellent
383 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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I absolutely love the lime flame…
I absolutely love the lime flame product and buy it through the subscription service on the website.
Had a small issue with a can that was replaced straight away.
October 1, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Danny, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer Service is excellent
Customer Service is excellent. I had a problem with some burst pouches in a can I just opened. Sent them some photos and a replacement can was on its way before close of play that same day.
October 1, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Kevin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great service
Great service. Subscription deliveries always on time. I had an issue recently where part of my usual order was missing. I emailed customer service and they got back to me quickly and went above and beyond to sort the issue. Excellent all round.
October 1, 2025
Unprompted review
Reply from Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
A* customer service
Fantastic customer service. Easy to use chat service. My enquiry was dealt with promptly and effectively. Highly recommend.
September 27, 2025
Unprompted review
Reply from Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Good communication and great service.
Good communication and great service.
Even Londons clinics use these products, so it's NHS aproved as far as I know. As I quite often in hospitals, in Mental health area, that's how I started to use them at home as well.
September 24, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Anda, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Ladies of a certain age
Ladies of a certain age have quite a few issues with technology ie open browser and take photo to validate age, well that's like talking to fairies to me, Customer services very quickly helped me validate myself. Also my fav vape have been discontinued and they offered me advice on best options. Thank you so much.
September 24, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Susan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Reply from Velo United Kingdom
Hello Nicoletta, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer Service is great and very…
Customer Service is great and very helpful.
September 18, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Ant, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer service
Had a little problem with the website and an order that was quickly resolved within two emails, great customer service, Can’t wait to try the products when they arrive!
September 18, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Cory, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer service was fantastic
Customer service was fantastic, I had an issue with one of my orders and they arranged a replacement immediately.
September 16, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Jamie, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Thank you to Frenklin.E
Thank you to Frenklin.E for their swiftness in replies and kindness. Great customer service experience with Velo thanks to Frenklin.E
September 11, 2025
Unprompted review
Reply from Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Velo customer Service is Fast .
I will only order through Velo ,As their Processing time is so fast as is their shipping .Always next day Delivery and arrives well packaged .Did have a slight issue with Evri courier service but Velo resolved the issue really quickly and all Emails were responded to the same day .
September 10, 2025
Unprompted review
Reply from Velo United Kingdom
Hello May, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Just excellent
Just excellent. Items nicked by delivery firm, an empty box. From contacting BAT to delivery of replacements just 24 hours, how good is that? Thankyou Frenklen E.
September 8, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Will, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Thank you to Gabor for correcting a…
Thank you to Gabor for correcting a picking/packing error (my delivery was missing items). Fast, easy, positive customer service - which you don’t get from many online companies these days. Thank you again!
September 8, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Lucy, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
fantastic customer service
fantastic customer service. easy to contact, fast resolution to the issue with my order.
September 4, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Scott, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Missing parcel
I had a missing delivery was replaced the next day
September 2, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Karen, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer relations team are amazing
Customer service team are amazing, and a credit to the organisation. I was having a bad experience with the delivery company they used. The Customer relations team went out of their way, more than necessary to compensate me for the inconvenience, but as important if not more important they made me feel heard, and like a valued customer. They turned a very negative experience into one of the most positive I've ever had. I am now a Velo fan boy! I always like their products, but now I love their team!
An absolute pleasure, and look forward to being a loyal customer going forward.
I wish I knew the names of who I was communicating with so I could shout them out individually, but I don't. Whoever you were if it was one person or many, thank you, and that is how you do customer relations!
September 3, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Chris, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Due to delivery service damaging my…
Due to delivery service damaging my parcel my order was cancelled, however I contacted velo customer service and got a email back within less than 12hours offering me a replacement.
Very good and quick service, very happy
September 2, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Erin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great Experience with Customer Service and Product
I had a delay in receiving a package and contacted customer service. I received a quick response and a complementary product as an apology for the delay in the expected time delivery period.
Thank you so much for Yolanda M who was able to help - providing excellent support and information. The package was received the following day - with no fault with the products.
I always use VELO for their points rewards system, excellent products, and range of strengths and flavors.
Thank you again; loyal customer for 5 months. Would not use any other product.
August 29, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Yaz, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Reply from Velo United Kingdom
Hello Sandra, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
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