Received replacement of faulty product without any hassle, really appreciated that! Overall Velo pouches are better than other competitors in my option, quality is always there and if not, you're quic... See more
Company replied
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Review summary
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Ladies of a certain age have quite a few issues with technology ie open browser and take photo to validate age, well that's like talking to fairies to me, Customer services very quickly helped me vali... See more
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I can’t recommend Velos enough! I recently had a delivery issue, and Jeta F from customer service was absolutely amazing. She was understanding, reassuring, and made the process effortless. Every tim... See more
Company replied
Had a delivery that never arrived via evri. Didn’t arrive on the day but the following day, early in the morning it said it’s been delivered. I was at work so I couldn’t see if it has been delivered,... See more
Company replied
4.6
Excellent
383 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 50% of negative reviews
Typically replies within 2 weeks
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Great customer service
Great customer service, quick to reply and overall just fab, love all the flavours 💜
June 21, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Georgia, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Great customer support
I had an issue with one of my orders (I received the wrong type of pouch), but it was quickly resolved. I was sent the correct item and was even allowed to keep the incorrect one free of charge. Very happy with the customer support experience.
Thank you, Olja B.
June 19, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Tristan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Best in the business
Velo have always had the best product but after an unfortunate situation with the courier I've now discovered how good their customer service is.
Not only have they rectified the issue but have also gave a good will gesture to ease the blow.
June 18, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Ryan, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Awesome experience with their customer support
Unfortunately, my package went missing upon delivery. However, after contacting their customer service, I was promptly offered a replacement. Thank you for all the help :)
June 13, 2025
Unprompted review
Reply from Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
proffesional
proffesional, quick responding and helpful customer service
June 13, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Jakub, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website
Customer service was excellent
Customer service was excellent. Evri took nearly a week to deliver my parcel but once I raised it customer service apologised , made sure it was delivered and sent me a free can of my choice. Annoying I had to wait but customer service made up for it.
June 9, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Linda, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
I've been using Velo for about a year…
I've been using Velo for about a year now and have a monthly delivery subscription. My delivery arrives the next day of every month and it's always exactly as it should be.
June 3, 2025
Unprompted review
Reply from Velo United Kingdom
Hello, thanks for giving us your feedback. It’s always great to hear that our customers enjoy using our products. Remember, if you have any questions about our products, the Customer Care Team are always on hand to help. You can either call them on 0808 555 5938, 6 days a week between 8am – 6pm. Or, use our online chat service, again available 6 days a week, or send us an email at: Info.gb@velo.com
Good product
Good product, helped me quit vaping. Customer service is excellent
May 29, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Luna, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Unreliable delivery, change providers
As a nicotine user, you need ur sh*t on time, multiple times now I have ordered a pack of 10 and it has taken multiple days to arrive, they have the most useless customer service. I try to cancel the order so i can go shop and buy it, their response is “sorry we cant cancel because its been dispatched “ this time its been couple days but not dispatched, tried to cancel, customer service says “sorry we can’t cancel orders” so theyre just useless and try to send a free can of velo like it makes a difference. Im changing to pablo, tried their next day delivery couple times and it actually comes next day, they dont cheap out on delivery services like velo.
May 27, 2025
Unprompted review
Had to contact Customer Service for…
Had to contact Customer Service for issue with my account and purchase/subscription.
The Assistant was extremely helpful and friendly and my issue was resolved straight away. Waiting for my first package and definitely looking forward to use the product.
May 27, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Dominik, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Been using velo for a few years now and…
Been using velo for a few years now and product is better than smoking or vaping. People would think i'm an ambassador for velo or something the way i preach it. Subbing to velo has made it so much easier to order. I get an alert if there is and issue with my order and velo doesn't want to risk sending me something i don't want but majority of the time i just leave them to sort it and they never dissapoint. There was a glitch recently with my order (god knows what happend) but they sorted it with no issues at all.
It's like a friend that owns a business... you got an issue and they're like "let me sort you".
May 26, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Spencer, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Very quick delivery
Very quick delivery, easy ordering process, super helpful agents on live chat, resolved my issue quickly today and offered me replacement cans which was unexpected and a nice surprise.
May 21, 2025
Unprompted review
Reply from Velo United Kingdom
Hello, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com. We also have an online chat service available through the Velo website.
Used to be a good company, courier lets them down
Have been using this for 8 months. Used to be an excellent service, always next day delivery with Evri. They used to be super reliable. I use on average 10 pouches a day.
Since the new courier company started though in what looks to be May 2025, it has been over a week since placing my order and I still haven't received it. Customer service isnt to blame, but theyre not helpful.
Switching to Nordic. Shame, because I liked these.
May 19, 2025
Unprompted review
I was missing a delivery
I was missing a delivery and Velo advised they had a 5 business day period, and because it was around 3 days they couldn't do anything, but the sent a goodwill can for the inconvenience, the delivery was made and velo still contacted me on the 5th day to ensure I had received my can. Absolutely 6-star customer service
May 13, 2025
Unprompted review
Reply from Velo United Kingdom
Hello James, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Massive respect to velo for fixing a…
Massive respect to velo for fixing a problem Massive thumbs down 👎 to EVRI for causing the problem
May 9, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Barry, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Customer Service Interaction
I had an issue with the delivery address on a large order. I arranged a call back from the customer service team and Sam contacted me within a couple of hours. Despite not being able to rectify the issue due to the order being out for delivery, his conduct and professional manner were exemplary.
May 8, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Harvey, Thanks for your feedback. We are glad that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
THIS CHUMA SLAAAAPPSSS⭐️⭐️⭐️⭐️⭐️
April 23, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Anis, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Very responsive customer service
My initial delivery was lost by the delivery company in shipping, but the Velo customer support team were very responsive and helpful, and re-dispatched my order with a bonus can.
April 23, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Oliver, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Great products and customer service
Have been a customer for a while and love the products, really good quality and a great variety of flavours. The customer service is also excellent, with quick replies and solving any issues that may arise. Would recommend highly.
April 22, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Phil, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
Had a delivery issue with Evri. Velo has great customer service.
Had a delivery issue with Evri. Yolanda with customer service was able to get sorted! The customer service is spot on.
Also the velo flavours are some of the best around.
April 17, 2025
Unprompted review
Reply from Velo United Kingdom
Hello Coilin, Thanks for your feedback. We are glad we could resolve your issue and that you are satisfied with the outcome. If you have any questions about our products, just get in touch with our Customer Care Team on 0808 555 5938. Or you can drop us an email at: Info.gb@velo.com We also have an online chat service available through the Velo website.
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