VELTUFF® Real Workwear Reviews 400

TrustScore 3 out of 5

3.2

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers are satisfied with the quality of the products, often highlighting the durability and warmth of items like jackets and fleeces. People frequently praise the fit of the clothing, with some finding their "go-to company" for workwear due to the excellent quality and accurate sizing. However, some people were dissatisfied with the return policy, citing issues with having to pay for returns and a lack of acknowledgment when items are received. There are also mixed opinions regarding product sizing, with several customers reporting that sizes run small or are inaccurate, leading to incorrect orders. Additionally, some reviewers experienced problems with delivery services, including delayed shipments, damaged parcels, and incorrect orders being received.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. Many reviewers praise the great quality,... See more

Quality

People report positive experiences with quality, praising the great quality of polo shirts, sweatshirts, and... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service. While some customers praise fast delivery, with... See more

Order

Clients share ambiguous opinions on order experiences. While some reviewers report easy ordering, quick... See more

Return policy

Reviewers express significant dissatisfaction with the return policy. Customers report a cumbersome return... See more

Based on these reviews

Rated 2 out of 5 stars

First order for sweatshirts ok, quality good for general use. Second order also for sweatshirts (but another colour and size) not good at all. Sent sweatshirts of the desired size and colour but... See more

Rated 2 out of 5 stars

Delivery charge to Scotland (Edinburgh) £15 and its not even Express 5 service. I use DPD daily for my day job and they clearly making at least £10 profit as it doesnt cost £15 to ship from England... See more

Rated 5 out of 5 stars

Just opened my order right now and tired on the clothing. I ordered the Comfort Profile Cargo Trousers which fit okay, I got the regular size instead of the short size which was a bit too long for m... See more

Rated 5 out of 5 stars

Just ordered protex1 T shirt and Softshell jacket amazing quality and fit perfectly. After trying many others I think I’ve found my go to company now for hi vis clothing. Shipping is speedy and custom... See more


Company details

  1. Safety and Work Wear Store
  2. Embroidery Service
  3. Men's Clothing Store
  4. Protective Clothing Supplier
  5. Shoe Store
  6. Work Clothes Store

Written by the company

For 25 years the VELTUFF® brand has combined safety with style to provide people with workwear that is truly up to the task. Our range of high quality workwear includes work clothing, hi-vis garments, safety footwear and PPE, each designed to provide superior protection, durability and comfort. So whether you work in a warehouse, drive a commercial vehicle or maintain the railways, VELTUFF® is the brand you can trust.


Contact info

3.2

Average

TrustScore 3 out of 5

400 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Shocking service

Ordered multipul sets of different size trousers.
Orders came incorrect.
Some didn't arrive.
Been fobbed off for 2 weeks.
Still waiting for call backs.
Told manager isn't available
Ridiculous

September 3, 2023
Rated 4 out of 5 stars

Happy with Customer Service

I am happy with the Service provided by the company VELTUFF
I was disappointed with the delivery company DPD but VELTUFF were very helpful

August 9, 2023
Unprompted review
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Many thanks for your review, sorry to hear you have experienced some issues with our courier, I can see the delivery charge has been refunded back to yourself and this parcel is at a local collection site so hopefully you will be able to collect your parcel shortly. Please do not hesitate to contact us further on uksales@veltuff.com
Kind Regards
Veltuff UK

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Rated 5 out of 5 stars

Absolutely brilliant jacket would…

Absolutely brilliant jacket would highly recommend

July 24, 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello,
Many thanks for taking the time to leave a review, it is highly appreciated. We are pleased to hear you are happy with your jacket :)
Kind Regards,
Veltuff UK

Rated 1 out of 5 stars

Such a poor service with this company…

Such a poor service with this company from day one late delivery poor quality and poor sizing returned the item recorded delivery it’s been signed for over a week now still no refund customer service are not interested I’ve had to involve PayPal not a good start

July 15, 2023
Unprompted review
Rated 4 out of 5 stars

Waiting for replacement

Cargo pants fine waiting for replacement coat ordered too big a size

June 26, 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Many thanks for your review, it is highly appreciated. Your replacement coat should be with you shortly please feel free to contact us direct on uksales@veltuff.com
Kind Regards
Veltuff UK

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Rated 5 out of 5 stars

PPE Trousers.

Great product, quick free delivery, will use this company again.

June 26, 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello, Many thanks for taking the time to provide us with feedback, it is highly appreciated.
Kind Regards
Veltuff

Rated 5 out of 5 stars

This is the second pair of trousers…

This is the second pair of trousers that I've bought,and think they are brilliant ,but could be a little bit cheaper,but very pleased

May 29, 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Many thanks for taking the time to leave a review, it is highly appreciated.
Kind Regards
Veltuff UK

Rated 1 out of 5 stars

Sent 2 items back only refunded one…

Sent 2 items back only refunded one item.

May 29, 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello, I can see a refund has been processed for both items however, they have been processed a 2 separate refunds. I have resent the email confirming this for you now. Many Thanks,

Rated 2 out of 5 stars

good but not right

Quality of shorts seemed good. However the sizing is nowhere near accurate.
I bought pairs for staff, both jumped up a size just to be sure and they were far too small.
Goods returned. Awaiting refund.

May 29, 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello, sorry to hear this. I have checked your account and can see a refund has been processed (please note this can take up to 5 days to appear in your bank depending on who you bank with) I have resent the email for you confirming this.

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Rated 1 out of 5 stars

I orderd a yellow pair of hi viz…

I orderd a yellow pair of hi viz trousers and 34 waist and got sent orange 32 waist so have been unable too wear

May 29, 2023
VELTUFF® Real Workwear logo

Reply from VELTUFF® Real Workwear

Hello, apologies for this picking error within our warehouse please contact us direct on uksales@veltuff.com so we can rectify this issue for you.

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