Veluxblindsdirect Reviews 

My review is specifically about the VELUX Blackout Blind. Having bought a variety of blinds to suit different rooms, I was surprised to find how poorly engineered the blackout blinds are.
The basic problem is that the flexible rubber strip that should make a seal with the bottom of the window frame cannot come into contact with the frame. This is because the metal finger groove strip that you pull on to lower the blind projects below the rubber strip, rendering it useless.

The cartridge that contains the blind does not provide a light-tight seal at the top of the frame either!

Also, our windows are just beyond normal reach so we bought the VELUX Telescopic Rod Pole and VELUX Adaptor (the 10p L-shaped piece of plastic that they sell for almost £10!). Unfortunately, the Adaptor does not fit the white coated finger groove as it too is so poorly designed. This means that the not-quite-blackout blinds have to be generally left in the closed position unless we get a stepladder to reach the blind.

As a general comment, I was also very disappointed that, having ordered 12 blinds we got 12 screwdrivers; excess screws in every kit; so much single use, non-recyclable plastic from the guide string fixings as well as from every shrink wrapped frame section! The instruction leaflet actually shows that you throw these in the bin. Surely in the 2020s a company could at least give a nod towards the environment and not heaping guilt onto their customers.

All a bit poor for a once-great company known as an example of engineering and design.

I wanted to replace my manual roller blind with a solar electric one. Helpful lady on the phone - steered me to the right product, which arrived on time. Again very helpful, as my window was older than thought, and sent the required parts immediately, which arrived early. I found fitting the blind quite straightforward, and it seemed well designed and manufactured. Everything I needed apart from basic tools were included, and the design of the fixing guides was well thought out - more or less idiot-proof.

Good service throughout.

The installation manual, which was graphics only, took a bit of getting used to, but a little study, and offering things up proved it to be accurate.

Great product and service - ordered 9 bedroom blinds (6 were electric). Delivered in 6 days (as stated at time of order). So easy to install and simple to use - should have done it sooner!

I have ordered two sets of blinds recently. Very easy to order the correct size, good price, simple to fit and quick, reliable delivery. Couldn’t ask for more.

I actually cancelled my order through no fault of the company, I simply made a mistake.

The important thing is, even though they had already dispatched the item, without quibble they arranged the collection and a full refund with no problems.

They were very helpful on the phone and didn't leave you stranded like some companies with only email support.

Dreadful blind bits and pieces got two from blinds 2 go for the price of one from velux dont waste your hard earned they are twice the price for half the product...blinds 2 go fitted in 2 minutes...trust me leave velux alone regards gordon

The blinds came, they fit inside the window but clearly aren't made to measure as the string inside is too long and it has too many blind pieces / slats making it look like it was brought from some cheap shop rather than by the same manufacturer of the actual window who I have always perceived as a high quality brand and manufacturer.

When I raised this with Velux they told me this is how they make them! So appearently they make blinds that don’t fit the windows they make correctly.

They then told me its because of the heat and the string and blind slats will contract with sunlight. However this is not mentioned on their website nor with the information that came with the blinds. Given i have the same style blind throughout my entire house that don’t have damgling pieces of strong or extra slats and have done for years, this is utter nonsense. Quick research online also shows that this isn’t correct.

I decided to email their CEO as I was very unhappy with the layered on excuses given despite asking for either a replacement or a refund which I was legally entitled to and ignored twice. He decided to throw insults at me (note i dod get a replacement sent but for a different reason, one of the slats was damaged) so I think that says a lot, rather than understanding a customer is angry because the company they lead is getting it wrong and progress, i got insults.

In the end i am getting my refund and they are taking a blind back the rest will be going in the trash. My recommendation is to get a blind fitter to come out and measure and have them cuatom made.

Great windows, poor blonds and terrible service

Poor customer service who sent me the wrong blind size, even when I give the correct window code multiple times.

To add insult to injury, they expect you to return the product to them (even when its their mistake). They gave me a time slot from 8:00am to 14:00Pm and the delivery pick team did not come.

I had to ring Velux after 14:00PM to get them to sort this. Velux should have rang me and kept me up to date.

Velux stopping making mistakes on my order please

I needed a new blind. Checked the window type on the makers plate, ordered the correct type from their website, and the new blind fitted like a glove. All the parts were in the box, clearly labelled. The one query I had was answered immediately by customer support, Dalton Garner. The email showing the answer was with me in two minutes. The old blind removed, new one fitted total time about 15 minutes, and most of that was reading instructions. I would suggest an electric screwdriver rather than the one they supply, as it made the job quicker. But to be supplied with a screwdriver as well as bits? Excellent
What more can you ask for?

Fantastic customer service. I had to phone twice for different spare parts for my Velux blackout blind and both times spoke to really helpful, knowledgeable customer service assistants. They really went out of their way to ensure I had the correct part (blind cord) and the instructions for fitting. On the second occasion she actually advised me not to buy the part as it would be too difficult to fit to my blind. Very helpful and friendly (probably because they’re Scottish). Other firms should learn from Velux.

Blind never arrived, spent days in, money on phone calls and abusive customer service.

Plenty of other makers so go else where

Excellent company. Attention to detail. Great customer service. Great blinds.

Excellent customer service
No quibbles return

I am living in Denmark, the homeland for Velux. So we are very used to these Windows. In our new house we have some windows that needed blinds, because they face east, and in these areas the sun rises about 3-4 a clock in the morning in summertime. So we bought three blinds. And I am so surprised to see the guide for mounting the blinds. Excellent, with drawings! And the blinds were so easy to install. I´m glad, so glad, I didn’t try another and maybe just a few crowners (Danish valuta) cheaper alternative version. The blinds are indeed not high in price. And the blinds completely keep the sunlight out, and are very discrete! Because of all this I in fact have chosen to write a positive story here, for first time, and not only use Trust Pilot to look for what I am myself going to buy. Velux deserves this ´smiley´!

I purchased a black out blind for my Velux window. I purchased it for £92 when there was a sale on and wasn't as expensive at all. Normal blinds were around that but just average quality. I am very happy with the blinds as the material is very good quality and looks durable. The U.K based customer service team are very helpful too. I will definitely use Velux in the future.

My parents have got four Velux windows, which were installed well over a decade ago and continue to work perfectly. Each of the windows has a blind, and recently one of the blinds came loose: I wrote to Velux via the website, and instantly received a charming and incredibly helpful response. The guarantee is long out of date, and there was no reason for them to respond - but respond they did, on the same day (a Saturday, no less), with perceptive and helpful advice. Best customer service I have had from any company for a very long time! Thank you to Kirsti and Jane who answered my queries so promptly!

purchased 2 velux blackout blinds, fitted the same and found that the blinds really did keep out the light.