Ventura Roof Tents Reviews 

261
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 60 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional customer service and the helpful, knowledgeable staff who provide prompt and professional support. Many people highlight the high quality of the products, finding them comfortable, spacious, and durable, often exceeding expectations for ease of use and value. Reviewers frequently mention the outstanding service, from initial inquiries and detailed demonstrations to efficient fitting and excellent after-sales care, making their overall experience very positive. However, some people mentioned specific product concerns, including parts like straps and covers failing quickly, and the need for additional thermal liners to prevent dampness. A few other people also felt that certain awnings were cheaply made, experiencing issues like water ingress due to cut-out holes or tie-down tags pulling out from stitching.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers expressing satisfaction with the quality... See more

Staff

Customers consistently note positive experiences with staff, highlighting their friendliness, helpfulness,... See more

Quality

Clients share positive opinions on quality, with many reviewers describing the tents as rigid, firm,... See more

Service

Reviewers mention positive feedback about service, highlighting the friendly and helpful staff who often go... See more

Customer service

Reviewers highlight positive aspects of customer service, with many describing it as "second to none" and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a pleasure to meet William today at Ventura HQ spent great time talking about camping technicalities and available products and accessories, spent more money than planned but I basically could... See more

Rated 5 out of 5 stars

From the first enquiry to the call back I got was none stop helpful. Even parts I needed for my pre owned rooftop tent. Ventura had it sorted. New cover no problem✅ poles for windows no problem ✅ how... See more

Rated 5 out of 5 stars

Really friendly company to deal with Had a lovely and welcoming time going to meet the guys at the showroom. I got to see a couple models I was interested in and lay down to test them out.... See more

Rated 5 out of 5 stars

Absolutely fab customer service, they answered my questions helpfully and efficiently before I purchased one of their pull out awnings. The awning itself is easy to fit and easy to use, I can't wait... See more


Company details

Information provided by various external sources

Ventura is proud to offer premium quality roof tents direct to your door. Based in Epping, Essex. Most affordable yet highest quality roof tent on the market.


Contact info

4.8

Excellent

TrustScore 5 out of 5

261 reviews

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No recent history of asking for reviews

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4.8

All reviews

(261)

57 reviews in the last 12 months

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Rated 5 out of 5 stars

This company is amazing

This company is amazing!
I was a bit nervous of buying my Ventura 1.4 extended until I saw one one a camping trip - I ordered mine right then. The 1.4 is a sturdy build with strong material. It's easy to pitch and take down, it's comfortable and it looks good!
The support from the company is unparalleled - I had a minor issue with a mesh panel and was immediately offered the option of a full swap.
They respond within hours to most questions, maybe a little longer on weekends/holidays but their response is consistently good and helpful.
In summary if I could give this product & company 10 stars, I would!

June 1, 2023
Unprompted review
Rated 5 out of 5 stars

Picked up my extended 1.4 deluxe roof…

Picked up my extended 1.4 deluxe roof tent, with annexe this weekend. The level of customer care I’ve received is exceptional, and the quality of the tent, along with the thought that’s gone into the design is next level. Thank you, William (Ventura)

July 2, 2023
Unprompted review
Rated 5 out of 5 stars

The customer service is excellent

The customer service is excellent. The product, a 1.8 roof tent and annex, is brilliant. Easy and quick to set up and take down. The whole customer experience was straight forward and stress free.

June 16, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic communication and service

Fantastic communication and service. William couldn't be more informed and helpful with information and suggestions for the right solution for each person. Very fast at responding and in depth knowledge of the product and the market. An amazing product, high quality and durable material. Very satisfied.

June 13, 2023
Unprompted review
Rated 5 out of 5 stars

Give these guys a look, visit them, you won’t be disappointed.

I am very pleased with my recent purchase, I have only set it up in the garden resulting in a number of comments on where did I get it, how much and do they have any more.
The additional purchase of the thermal lining was well worth the money. Tent is warm and cosy, I note from my research has been a problem with other brand roof tents.
The service was great, enough for me to treat the team to a costa iced latte and a cake, hope the team enjoyed them.
Happy customer 10 stars

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

I'm absolutely gutted I couldn't get my…

I'm absolutely gutted I couldn't get my delivery read and watched so much on this tent I was really looking forward to getting away.
Customer Service was extremely good even though I was a pain calling a few times before delivery.Three of my friends all have different types and the ventura they all say is the best.
We had a little trouble with the third party delivery witch usually wouldn't be a problem and it was a bank holiday.This is the reason i had to ask to stop the delivery within 1 minute William had a full refund and an apology he never had to give as it was a mix up.I got an email explaining how to assemble that looked really straight forward both William and Charlotte where happy to help if you got stuck.
I'm gutted about this my friend would recommend this as the materials used are much better than you would expect with such a low price.
Hopefully one day I get to own mines.Damion

June 2, 2023
Unprompted review
Rated 5 out of 5 stars

Extremely happy customers

Extremely happy customers 😃 We pre ordered a roof tent at the beginning of May. I couldn't fault this company at all. Everything has been 5* from ordering, customer service, delivery, instructions and the tent itself. Thank you William and Charlotte.

May 30, 2023
Unprompted review
Rated 5 out of 5 stars

First of all pricing is superb

First of all pricing is superb, prompt delivery and most importantly tent is superb, so comfortable and spacious been up Highlands of Scotland twice now. Great product and service.

April 19, 2023
Unprompted review
Rated 5 out of 5 stars

Love my awning

Love my awning. Had a small problem which they sorted out instantly. Really happy with the service as was gutted about the problem as I really like the product. Defo buy from them again and definitely recommend.

April 14, 2023
Unprompted review
Rated 5 out of 5 stars

Hard shell Ventura tent

I purchased the hard top tent four months ago now but only attached it now because of the weather,
(Pros) customer service great , reasonably priced compared to tentbox.
(Dislikes) ladders need a hook of some kind to attach to roof rack or tent bit of a hazard climbing down has it slips away.
Cheap clips when tents pulled down mine have bent already.
Your Goodies you receive , pretty useless, lights very short ,they not long enough to attach inside to another.no hooks inside tent to attach anything too.
Also handles would be a good idea to load the tent on the roof ,it's a nightmare when high up.
Update,Ventura kindly are sending me a new ladder . thankyou guys

April 2, 2023
Unprompted review
Rated 5 out of 5 stars

This is such a professional run company…

This is such a professional run company and extremely friendly and helpful.from the very first phone call through delivery and afterwards William and Charlotte are super helpful and they really know their product.the quality of the product is superb all very well made and the little surprise camping gift was a welcome addition.i highly recommend this company I certainly will use them again...thanks ventura

March 27, 2023
Unprompted review
Rated 5 out of 5 stars

Ventura roof tent purchase …

Excellent service nothing was to Much trouble they fitted my roof bars and the roof tent very professional service from a team who obviously know what they are doing I can highly recommend the company and the product thanks William for a pleasant experience I’m sure I will have many a pleasurable outing in my new roof top tent I might be nearly 80 but life is for living and this will add to my memories thanks again best regards barry

February 10, 2023
Unprompted review
Rated 5 out of 5 stars

Wild Atlantic Way (Ireland)

We did a Wild Atlantic Way (Ireland) premiere of the tent (not to be advised during January- the weather is hardly on your side.) but it was amazing, easy to set up (including the Annex) and so easy to pack in again. Confy and you felt safe even though the wind did its best to prove us wrong. We would recommend Ventura rooftop tent to anyone who wants a perfect wild adventure,

January 29, 2023
Unprompted review
Rated 5 out of 5 stars

100% Honest review. Is cheaper best?

I rarely leave reviews nor do i take them into consideration as i find people often only leave negative reviews....but roof tent shopping is a whole different ball game.

We bought the 1.4 extended deluxe with annex back in 2021 from Ventura. Around the same time friends of ours bought a more expensive tent from a different company; there was a huge difference in cost between the 2 brands and yes when you sit them right next to each other there are differences in the look and feel of the fabrics theirs feels more expensive, feels better quality. We were at this point slightly concerned that we had made a bad purchase and we were going to regret it, because you buy cheap you buy twice, right?

Wrong.

In this instance we couldn't be more wrong.

Our "cheap" ventura tent has held up throughout the same conditions and performed as well as a tent costing almost double. We have enjoyed many many trips so far and have remained comfortable, warm and dry, even on the west coast of Scotland and swamplike conditions in a very wet Skye. We spent a week travelling scotland last summer, and we cannot fault our tent. We are a family of 2 adults, 2 younglings (13&11) and 2 dogs and we have plenty of space. The foam mattress gives the most comfortable sleep I've ever had in a tent. Everything, and i mean everything, the tent, annex, groundsheet, 4 peoples sleeping bags 6 pillows and blankets aswell as 2 air beds all fit into the tent when folded and zipped on the roof; and theres still space; freeing up plenty valuable boot space! The annex is perfect for additional sleeping space (kids and dogs), or for changing in & out of wetsuits (we sup aswell).

We changed our vehicle this winter, and our ladder was no longer long enough, we also damaged one of our zips and i was delighted with the customer service from ventura. A quick phonecall and we had new & replacements parts shipped out same day (and I ordered a side awning at the same time. Which is also fabulous and we can't wait to get out and use it) ventura unfortunately didnt stock a deeper groundsheet but were extremely helpful in helping me source one, so we are kitted up and ready once more for a year of adventures.

Fitting it to the car (and we've done this twice, with 2 different styles of fittings) is relatively easy, the tent itself is not too heavy to be lifted, and it feels secure on there.

My only gripe, and it's mild. Is that the annex could use more peg points as there are only one in each corner and the ground sheet can flap about a bit in the wind, however once your "moved in" and theres weight on it its not really that big of an issue.

Thank you Ventura; very happy campers!

January 23, 2023
Unprompted review

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