Veolia Reviews 16

We left our current waste provider to go over to Veolia with the promise of better service, the service we have received has been shocking, i was promised that are skips which haven't been emptied for weeks would be emptied Monday its Thursday now and still no sign of it being collected

We are a business operating over 20 sites across London (and more nationally). We approached Veolia under the impression that their “Autonomy” solution would simplify waste management — with easy bag ordering, no missed collections, and a single online portal for managing multiple sites and invoices.

Unfortunately, the reality has been the complete opposite.
After three months, some of our sites (including Camden) have still not received any deliveries, despite repeated follow-ups. Other locations in Westminster and Hackney face similar issues. The “one central hub” portal that was promised simply doesn’t work — we can’t order, view invoices, or manage our sites as intended.

We’ve raised around 20 support tickets and made over 10 phone calls, often spending more than two hours on hold, with no resolution. Despite sharing screenshots, explanations, and proof of ongoing issues, there has been no progress or accountability. Prices differ from what was quoted, sites take months to be added, and even when they are, key features like bag orders or recycling options remain unavailable.

We had planned to expand our partnership and onboard 20+ more sites, but based on this experience, we’ve lost all confidence in Veolia’s service delivery and customer support.

Extremely disappointing — we expected a reliable, professional solution, and instead got months of inefficiency and silence.

After having an issue with the account being put on hold, Jacob Owen's at the customer support managed to explain the issues clearly and reorganised the schedules on general waste and the cardboard/paper pickups upon reactivation. Very pleased with his attitude and willingness to resolve the issues we had.

⭐☆☆☆☆ Charged After Cancellation – No Resolution Despite Repeated Contact

I am writing this review after months of unresolved issues with Veolia, regarding their waste collection service for my business (Z.../ P...., London).

We made our last payment in February 2025, but Veolia failed to deliver the bin bag rolls for over a month. With no response or update from their side, we had no choice but to cancel the service and sign with another provider.

Despite the cancellation, in April they delivered one general waste roll and one recycling roll, which my staff member accepted because the delivery person insisted he couldn’t take it back. Since then, I’ve been trying to contact Veolia weekly to collect the rolls and confirm cancellation — but no action has been taken.

Now I’m being charged for March (no delivery) and April (only one of each roll, unwanted), and they continue to send unpaid invoices, which is incredibly stressful. I'm also concerned this might impact my company’s credit rating.

I've asked multiple times for proper cancellation, investigation, and reassurance that my credit won't be affected — but I still haven’t received a satisfactory reply.

Extremely disappointing customer service and complete lack of accountability. I really hope this review prompts a proper response.