Very Reviews 

The lady on the phone was so helpful and very clear about my options.

Excellent customer service, professional and helpful, resolved my issue in minutes.

Very helpful!!!

Solstice who I spoke to was very patient with my 32 item order on 26/08/26 which I gave over the phone!! Great guy with a professional attitude & sense of humour 10/10

Liz was superb and resolved my issue straight away without any issues.

Extremely disappointed with Very and the way this order has been handled.

I ordered and paid for a bed and mattress and was given a confirmed delivery date. On the afternoon it was due to arrive, I received a message saying the delivery could not be completed.

I contacted both Very and their delivery partner, ArrowXL, and was told that one piece of the order was missing. However, neither company could tell me how many pieces they were supposed to have received, where the missing piece was, or when they expected to receive it.

I was told I needed to wait 72 hours and that I would be contacted with an update. Nobody contacted me. I had to chase them myself and, even then, there was still no meaningful update.

What made the situation even worse was being told that Very would not send a replacement unless I paid for the order again, despite the fact I had already paid and had received absolutely nothing.

It has now been two weeks, I still do not have the bed or mattress I paid for, and I have been left to repeatedly chase for answers.

The lack of communication, ownership and resolution has been incredibly frustrating. I would expect a company the size of Very to be able to locate an order, provide a clear update, or replace goods that have never been delivered without expecting the customer to pay twice.

A very poor experience from start to finish.

Easy to order. Quick delivery good price quality good

The aim of this shop isn’t to sell you goods, but to foist loans at 45% interest on you (are you serious?). I paid with two cards; they took the money, then rang back and said they couldn’t see the payment. Yet the money was debited both times! My banks said the money has been reserved and will be refunded within 14 days. Steer clear!

I ordered a Doona X for my daughter while she was pregnant because there was an offer of a free Doona X rain cover. She had the baby in June and when she opened the package there was no rain cover. I rang straight away and they sent one out. My daughter went to use it today and it’s the wrong one! I rang again, first time I got cut off after 22 minutes the second time she told me to send the rain cover back but they didn’t have a Doona X rain cover and wouldn’t be getting anymore in stock. So the problem still isn’t solved.

Be wary if you take out their 'insure and protect' policy. You cannot set up a direct debit so have to manually sign on each month to pay it. If you miss the (under £2) ONCE, within a fortnight, they cancel your policy and won't reinstate it or let you take out a new one.

My order process was very speedy as was the delivery, the driver was spot on time, courteous and nothing was too much for him.
Ordering process was super quick and the item is a perfect fit.
Thank you very.

Very are Absolutely fantastic site and great goods , the order process is quick and easy and any problems they deal with really quickly, ive order a few items and they was sent out quickly and not had a problem.
Thank you very team and your delivery service is second to none Absolutely amazing

Ordered , came the next day

Parcels was delivered very quick excellent service

Ordered a washer to be delivered and fitted , also packaging to be taken away . Order came and they just left saying nothing . Washer had to be installed at a later date and all packaging removed by myself

Ordered Adidas gazelle trainers, however the trainers arrived in a tatty non Adidas box and have now seen them a couple of days later for £21 cheaperi instead of the £85 I paid for them

Very happy with this service

The items and service from Very were great but when you pay for next day delivery and the courier (Yodel) doesn’t deliver it for 3 days, it ruins the whole experience