Although it was frustrating not being able to purchase this product for several months when my cat needed it, I'm changing my review to five stars, now that we have been using Derma-ionx for a month.... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Right now I'm on the fence, sorry ... Within the first 48 hours, the liquid elimination was reduced by Half! I was So happy: Then the backslide.... Maybe it was too late for him. He is still... See more
Already half way through our second bottle of four and see NO results. We have an eight year old English Sheepdog that in February 2017 got cataracts probably caused from diabetes. March 14th, he is... See more
Company replied
VETiONX speaks for itself. The customer service is great, the products are high quality and sure help. You need assistance, the staff is there for you. I rescued a Golden Retriever, who was in bad s... See more
Company details
- Pet Store
- also in
- Hobby Store
About VETiONX
Information provided by various external sources
VETiONX® features pet health care products that are safe and effective for all pets and animals. At VETiONX®, we believe in helping your pet restore natural balance. By providing valuable veterinarian insight and unique homeopathic solutions, we help pets around the world lead long, healthy lives, naturally.
Contact info
4635 40th St SE, 49512, Grand Rapids
- 866.977.0888
- service@vetionx.com
- www.vetionx.com
4.1
Great
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Diabetic cat
After learning that our 7 year old cat was diabetic, I did not want to do shots. I researched Dia-Ionx and felt it would be safe to try. After ten days I see some improvement in our beloved cat, so hope that this
will continue. He seems to feel fine, just drinking a little too much water and urinating more than normal. I also learned that diabetic older
animals do best with more frequent small meals so we split his meals in half now. We had already cut down on the amount of food. So far so
good!
March 22, 2017
Unprompted review
Advertisement
service was fast. received the stuff quickly
I have only been using this for about 5 days but it looks like it is helping my big boy. We have a giant Bernese Mountain dog 4 years old and he is starting to get some joint discomfort. I will keep you posted.
thanks .
March 22, 2017
Unprompted review
Fast International delivery
Ordered through standard mail and products arrived in Australia within 3 weeks. We now look forward to seeing if the Derma-ionx and Omega 3/6/9 can improve our poor pooches skin issues :)
March 20, 2017
Unprompted review
Good, not strong enough though...
I have a Frenchie that had major skin problems "Dermatitis". She was miserable, poor thing, constantly skooting around on her bottom, scratching to the point of blood & licking her skin raw. I ordered this product online and really hoped that it would cure her symptoms, unfortunatley after using two bottles her symptoms were still present. It worked to a certain extent, but I ended up having to give in and take her to the vet for more effective medications. She is now itch free and is doing great, I would recommend this product to animals with mild symptoms. Not so much for severe symptoms.
March 17, 2017
Unprompted review
Reply from VETiONX
We are sorry to hear that our product did not provide full relief from Bella's symptoms. We do show that your order shipped out the beginning of the month. You mentioned already using two bottles, which causes us to think how the product was being used. Derma-Ionx is an internal medicine but can be used a couple times a day externally with the included spray bottle for added relief. When the product is taken internally, which is determined by weight, it still can take time to build up in the system before the body can respond effectively. One bottle should be a 30 day supply for pets up to 90 pounds, when only given internally, which is why we are curious to know how you were giving the product to Bella.
In the end though, we do understand that you have to do what is best for your pet and we are glad to hear that Bella's condition is improving. Your order is currently eligible under our return policy if you would like to take advantage of that (expires April 28,2017).
Sincerely,
Vetionx Customer Service Team
Vetionx
rated as 3 as I don't have much success to say as good or bad product Honestly cannot get kitty to drink with water with the additive and I thought the add said a spray bottle was included but it was not SO may have to return as we cannot him to take the potion... his coat is improving as we stopped a prior grain free food and am using vitamin e on the dry patches.
March 16, 2017
Unprompted review
Reply from VETiONX
We are sorry to hear that your cat has not yet responded to the products that you have purchased. We do show that the order was recently purchased and give the nature of our products, it is very likely that enough time has not been given for the body to begin responding. With homeopathic products, it can take time to build up the system, which is why we do ask that our customers try our product for at least 30 days. If you are having trouble mixing the product in food, you can mix that in with their food as well if you wanted to give that a try.
We do hope that you continue to use the product and keep us posted on your cats progress. Please feel free to contact our call center directly if you have any product/usage questions as we would be happy to assist you.
Sincerely,
Vetionx Customer Service Team
Advertisement
First timer!
It's was my first purchase and everything arrived on time and packed well.
I can't really comet on how it is working for my dog yet but I am at the end of my rope and I so hope this works.
Thanks
March 14, 2017
Unprompted review
Disappointed
Already half way through our second bottle of four and see NO results. We have an eight year old English Sheepdog that in February 2017 got cataracts probably caused from diabetes. March 14th, he is now completely blind. I know your product could not have prevented any of this, but he still drinks 3 times more water than before. Requested a reference number from your service department but received NO response.
Doug Wagley
March 13, 2017
Unprompted review
Reply from VETiONX
We are sorry to hear that your dog Barton has not yet responded to our product. While you are correct, our product is not a cure for diabetes and would not have prevented the progression of cataracts, it has only been formulated to help relieve and maintain relief from the symptoms when taken as directed. Was Barton on any other medications? Did you discontinue insulin (if prescribed) when starting our product? Was this given in water or food? If it was in water, was the water being consumed right away or did that sit in the bowl all day?
Unfortunately, what may work for one pet may not work for another, and that is the case with any medicine or natural supplement. We have sent an email in regards to this order since you are not seeing any improvements. You may also contact our call center directly for assistance as well.
Sincerely,
Vetionx Customer Service Team
UTI help for tinkibelle
Excellent product. My kitty Tinkibelle is feeling so much better and happier. I xouldnt clear her symptoms with any other natural methods I've tried. But this works so great.
I also give her a tiny pinch of cats claw to fight bacterial infection of uti. But she was still miserable. Now she is a happy girl and so cute and perky.
March 13, 2017
Unprompted review
Did not help my collie.
Used two bottles of this product with my collie who has arthritis in his back and legs for over a month. I saw no improvement in his mobility even in the slightest degree. Sorry to say that we are very disappointed in the money spent vs results after use of the product.
March 13, 2017
Unprompted review
Reply from VETiONX
We are sorry to hear that Quincy has not improved. After reviewing your order information, we do show that this was purchased about a month ago, with the average size of a collie, one bottle would have been a one month supply if given as directed. We are curious as to how the product was being given to Quincy since you mentioned having used two bottles in a short period of time.
It is unfortunate that Quincy has not responded to Arthro_Ionx. With any product, natural or prescription, what may work well for one pet may not work the same or at all for another, which is why we do offer our 60 day satisfaction guarantee on the very first order of product. We would be happy to assist you with a return if you would like to take advantage of our guarantee. Please feel free to contact our call center directly for more information.
Sincerely,
Vetionx Customer Service Team
Advertisement
Success! This was the LAST hope for my cat's intensive scratching.
Seems to help mitigate my cat's incessant scratching, causing huge scabs. I am happy with this product, it was my last hope.
March 10, 2017
Unprompted review
No change
I have seen no visible change in my cat's wellbeing since using this product for 1 week.
March 10, 2017
Unprompted review
Reply from VETiONX
Good Afternoon Rebecca,
We are sorry to hear that you have not yet seen any improvements in your cats symptoms. After reviewing your order information, we do show that this was a recent purchase. Typically, since our products are homeopathic, it can take time to build up in the system before the body can begin responding effectively, which is why we do encourage customers to try our product for at least 30 days (with regular dosing). Also, with Dia-Ionx, it is intended for symptom relief and not to be an insulin replacement to regulate blood sugar levels.
We do hope that you continue to give your cat the product, as directed and keep us posted on your progress. Please feel free to contact our call center directly with any product/usage questions as we would be happy to assist you.
Sincerely,
Vetionx Customer Service Team
Product has done nothing to help my poor cat
The shipping and payment for the product went fine. I received the package in about six days. Very disappointed that this product has done nothing for my poor suffering cat. My cats symptoms are much worse after using the product for almost a month. I apply the product by spraying on her wounds twice a day. She acts as thought the sprayed solution burns her. I am at my wits end, will be returning the product for a full refund. I have tried putting the product in my cats water and also in her food, she will no touch it.Tried different food and she will still not eat food or drink water with the product in it. Even tried spoon feeding, no luck. At my wits end in Kansas
March 8, 2017
Unprompted review
Reply from VETiONX
We are sorry to hear that your cat has not responded to our product as you had hoped. You mentioned spraying the product on the skin twice daily. While it can be used this way, the product is intended for internal use for optimal results, which is why we do include dosing instructions. Your cat should be taking 1/2 tsp daily, which be mixed in water, in the food or dispensed directly into the mouth. You are welcome to contact our call center directly if you would like and we would be happy to assist you with a return. Otherwise, if you wanted to try giving the product as directed, your 60 days expires on April 15th.
We do hope that you continue to use the product and keep us posted on your cat. If you have any product/usage questions, please feel free to contact our call center as we would be happy to assist you.
Sincerely,
Vetionx Customer Service Team
Advertisement
Absolutely Top Notch Company in every sense of the word!
I can't emphasize enough what a wonderful product Arthro-ionx is and the advice and support of the companies founders/Veterinarians is better than any I have ever gotten anywhere. To say that they go above and beyond is an understatement. I am convinced that without them and their wonderful products my dog would end up unable to walk on his own.
March 7, 2017
Unprompted review
moses
So far our pets seem to be doing well with this. It is still in the early stages of taking the natural medication. Praying that it helps them.
March 5, 2017
Unprompted review
Fast delivery, good product and a great option for my diabetic cat!
I'm desperately looking for added relief for my diabetic cat that struggles from thirst, underweight and lacks playfulness, then I came across the Vetionx product about 3 weeks ago. So far my cat seems to be doing a lot better. He even played with toys the other day. I still give him 1.5 units of Lantus 2x a day but I'm excited to see what a couple of months using this product will do for him. I'll try to give updates. Thanks Vetionx!
March 3, 2017
Unprompted review
DERMA-IONX
Ordering was easy and on time. No complaints there. We tried the Derma-Ionx product...... on our cat's back/tail area. He's been itchy and pulling out hair there. The spray has done nothing to resolve this issue. We are very disappointed.
March 2, 2017
Unprompted review
Reply from VETiONX
We are sorry to hear that you have not seen the improvements you were hoping for. You mentioned that the spray has done nothing. While our product can be used topically in a spray for added relief, it is intended for internal use. The directions state to mix the product in water or dispense directly into the mouth. Many customers have also mixed the dose in their pets food. We do still encourage customers to try our product, as directed, for at least 30 days since homeopathic medicines can take time to build up in the system before the body can begin responding effectively. Please feel free to contact our call center directly with any product/usage questions as we would be happy to assist you.
Sincerely,
Vetionx Customer Service Team
Advertisement
I bught from Vetionx
I had a wonderful experience buying from Vetionx. But I think your security has been breached. Two days after ordering I had a $547 plus change appear at my bank using the card I used to buy from you. I truly believe your company was the only possible place this could have happened. Its been taken care of on my side satisfactorily but you may need to check your security.
February 28, 2017
Unprompted review
Reply from VETiONX
We are terribly sorry that this has happened. We have not been notified of any issues regarding our online ordering system, but we do take these issues seriously and will look into this. Thankfully, your credit card company has been able to work with you on this and that all has been resolved. We do appreciate you letting us know.
As far as the product Derma-Ionx, we are glad that you are happy with your purchase. We do hope that you continue to keep us posted on your progress and please feel free to contact our call center directly with any product/usage questions as we would happy to assist you. Have a great day!
Sincerely,
Vetionx Customer Service Team
Vetionx Review
Fast delivery. To soon yet to see if it's working for my dog. I will post results in a couple weeks.
February 25, 2017
Unprompted review
. hoping 4 more
It has not gotten worse. I was hoping for better But we are still not finished yet. She is a 6lb. 11year old taking 3.5 daily.
February 24, 2017
Unprompted review
Reply from VETiONX
We do show that this is a recent purchase. Since our product is homeopathic, it can take time to build up in the system before their body can begin responding effectively, which is why we ask our customers to try our product for at least 30 days. We do hope that you continue giving our product to your pet and please feel free to keep us posted or contact our call center directly with any product/usage questions as we would be happy to assist you.
Sincerely,
Vetionx Customer Service Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.