Very caring and compassionate staff. I'd have happily given 5 stars, however the fees are extortionate. Having to go there in an emergency is terrifying enough and then you're hit by a massive bill.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The team were absolutely fantastic, our Teddy came in critically ill on Sunday night and they did everything they could and acted so quickly which made all the difference to him. They explained everyt... See more
Company replied
Absolute oasis of help and calm after a traumatic attack on my pets. Friendly, thoroughly professional and very up front with the costs - I knew cost would be high but it was worth it. Fantastic ve... See more
Company replied
The call handler was very sympathetic and caring. She explained everything and put me at ease. When we arrived at the vets surgery they were expecting us and saw us promptly. The whole experience... See more
Company replied
Company details
About Vets Now
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Penguin House, KY11 8SG, Dunfermline, United Kingdom
- 01383 223902
- enquiriesteam@vets-now.com
- www.vets-now.com
4.2
Great
25K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Old boy Milo ..
Paid great attention to my Milo as he was in pain .. day 2 here and it’s like a different dog .. he is happy and not in pain .. thankyou so much… 👏🏻
July 8, 2026
POORLY Cat
They did what they said they would do. We found the process difficult to follow as we went from he is ok to he needs to be kept in to he needs to be kept in over night.
I transfered vets in the morning to my local vet who repeated some of the tests and arrived at a different conclusion.
It difficult to say the impact they had and what the outcome would have been if we had not followered their advice.
So overall 3 Stars as i still have so many questions.
July 5, 2026
£300 plus before you walk through the door
Having had two dogs with the same condition over the previous week we knew what had worked for them, from our own vet.
The vet we saw would not proscribe what we wanted and was sending us away with nothing other than confirming what were were doing was right, all for the privilege of paying £300 plus, we declined the consultation and was not charged for the consultation as suggested by the vet.
July 5, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Missed injury
Missed, what my vet nurse noticed by us just walking into the practice. Didn’t feel listened too and disappointed by my complaint after. Likely my dog came to more harm by continuing to walk and jump.
August 31, 2025
Unprompted review
Reply from Vets Now
Hi, we’re sorry to hear you’re unhappy after visiting to Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
The insurance aspect is a mess
The insurance aspect is a mess. I am getting email after email to fill out this and that after I was told you would be handling the claim.
July 7, 2026
Reply from Vets Now
Hi Stephen, we appreciate your feedback. Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
The kindness and understanding we…
The kindness and understanding we received along with their expertise and care was amazing
July 8, 2026
Reply from Vets Now
We're so glad to hear that you received such wonderful kindness, understanding, and expert care. Thank you for your very kind words.
The vets was very caring and…
The vets was very caring and professional with my dog. She also gave me useful advice. All the staff were friendly and helpful. Would definitely go to them again.
July 8, 2026
Reply from Vets Now
Thank you for your wonderful feedback! We are so pleased to hear that our team provided such caring and professional service to your dog, and that you found their advice helpful.
Seen as an emergency and well cared for
I had to take my dog to this vet as she was bleeding badly from her mouth after having an extraction earlier in the day. We were greeted and the vet saw my dog straightaway. She had to be stitched to stop the bleeding. My dog was very well looked after and they even took the time to cleanse her of all the blood she had on her. Everything was explained in full detail
July 2, 2026
Reply from Vets Now
Thank you for sharing your experience. We are glad to hear that your dog received prompt attention and excellent care during a stressful time. We appreciate your kind words about our team.
Super friendly staff and plenty of time…
Super friendly staff and plenty of time spent on the diagnosis and discussion.
July 7, 2026
Reply from Vets Now
We're so pleased to hear that our team provided such a positive experience for you. We always aim to offer thorough care and clear communication. Thank you for your kind words.
Transparency in prices
Transparency in prices , quick appointment and assessment of the situation .
No pressure for the additional tests which we wanted for peace of mind
July 7, 2026
Reply from Vets Now
We're so glad to hear that you found our pricing clear and our appointment process efficient. It's wonderful to know that you felt no pressure regarding additional tests and that we could provide peace of mind.
Seen promptly and our cat was given…
Seen promptly and our cat was given good care and compassion. Only negative was the excessive out of hours fee.
July 7, 2026
Reply from Vets Now
Hi , we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Reply from Vets Now
Hi Graham, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Excellent service…treated me and my…
Excellent service…treated me and my little dog really well. Did a great job and were reassuring and helpful
July 7, 2026
Reply from Vets Now
Hi Karen, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Absolutely superb
Excellent service from a very knowledgeable and caring team. The best! I can not fault them at all in their service very professional. Highly recommended.
July 7, 2026
Reply from Vets Now
Hi Hilary, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Reply from Vets Now
Hi Robert, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Excellent service
Excellent service, my pet was seen within a half an hour from initial call. The call handler was kind and sympathetic that my cat had been injured and needed urgent help. Also helped me calm down and gave me reassurance the cat would receive care asap.
July 7, 2026
Reply from Vets Now
Hi Marianne, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Couldn’t help guinea pig
Unfortunately I don’t think the vet knew much about guinea pigs and so he deteriorated significantly overnight and by the time he reached another vet in the morning, couldn’t be saved. I don’t feel it was helpful or value for money.
July 7, 2026
Reply from Vets Now
Hi there, we’re sorry you’re not happy with the service you received at Vets Now. We understand how painful it is to lose a pet, and we hope you’re okay during this difficult time.
If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and the first line of your home address, postcode and highlighting your concerns.
Dedicated staff ..reassurence .efficent…
Dedicated staff ..reassurence .efficent .very friendly ..100%. Recommend ..
July 4, 2026
Unprompted review
Reply from Vets Now
Hi Tracey, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Initial fee extortionate
The staff and treatment we received was fabulous
£302 before even being seen is extortionate.
July 5, 2026
Reply from Vets Now
Hi Helen, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
I cannot thank the team enough for the…
I cannot thank the team enough for the exceptional care they gave to my dog. Every member of staff was kind, compassionate, professional and genuinely caring.
They took the time to explain everything clearly, treated Doris with such love and respect, and made a difficult time so much easier for us.
Their dedication, empathy and expertise were outstanding. I felt completely supported throughout, and I will always be grateful for the care Doris received.
A truly amazing veterinary practice that goes above and beyond for both pets and their owners. ❤️🐾
July 7, 2026
Reply from Vets Now
Hi Joanna, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and Doris. Have a great day.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.