Vets Now Reviews 

Staff, empathetic, caring and efficient. Knowledgeable and informative about medications.

We phoned and arranged to be there between 5pm and 5.30pm. Got there just after 5pm and was put into a room and asked to pit the dog up on the table, 1 and a half hours later we were seen by a nurse,all that time having to keep the dog still on the table.
When the vet eventually came in she basically just touched my dogs leg and said it's either broken or a tumour has burst,if its either then there is nothing we can do for your dog due to arthritis and twice went on about quality of life which I wasn't happy about and said so.
Add to that the shocking price of £1200 to xray him but depending on findings couldn't do anything till the next day at which point we said we would leave it then and take to our own vets in the morning, which turns out crays were just over £300.

And to top it all off after having us fearing the worst there wasn't a break or tumour, if i hadn't been so adamant the vet would have been happy enough to put him to sleep there and then.

Definitely won't be using this vets out of hours ever again.

I phoned to see vet they explain the cost to see vet plus medication. On arrival very helpful reception staff. Well laid out reception area.the vet explained everything very clearly and when to contact our own vet.
We attended the werrington pe4 5bh branch

We had to wait outside as no one would answer the buzzer with a very very poorly cat … the vetwas lovely WHEN we got to see her she gave him a very detailed examination and said he was to sick to save and made his end as peaceful and gentle as possible. Then 45 min wait to pay the astronomical fee … as grieving parents it was a shit show the admin staff where dreadful …. They have you by the throat as you have to pay before u leave ok I get that but don’t leave us sobbing in reception you should have let us pay and leave asap and go home to grieve ……disgusted

If i could give zero stars i would. They failed to tell us over the phone that they knew nothing about beardies. When we got there we found this out when they said there's not a lot they can do because they don't see beardies. When we were there I had to ask to make sure ours was warm enough, he wasn't so they then said they would put him on a HEAT PAD. Offered £400 to observe him overnight (absolutely not considering they're using a heat pad to keep him warm). We opted to go home and keep him in his enclosure where he could be comfortable and go to the exotics vet that we were recommended and told would be a £60 consult fee first thing when they opened. We had to pay the £340 out of hours fee for literally no advice and even treatment that probably made our beardies condition worse because he was cold. We followed the instructions and called the recommended vet as soon as they opened. They said they couldn't give us an appointment without the documents from the out of hours vet which was now closed and if we could get those over, the consult wouldnt be for anything less than £470. We did a U-turn as we were also on the way to this vet while sorting this out, we found another exotic vet and went there instead without telling what we'd already been through. This new vet was incredible but it was too late and our precious bearded dragon passed away. I'm so incredibly angry at vets now and the vet they recommended. They clearly didn't care about the welfare of our boy and only wanted our money and in the end it was at the cost of his life. This isn’t the first time we've had a bad experience with the Farnham branch and I will be telling anyone I know to avoid this place at all costs.

Was sent here out of hours & was seen promptly, staff was very considerate & gave good advice & treated my pet kindly & efficiently 🙂

The speed at which they attended to our poorly cat, and the subsequent love, care and attention thereafter was lovely and very reassuring even though he was 17 years old. The Vet was very clear on all aspects of his life threatening condition, potential outcomes and treatments. Thank you all so much for keeping our lovely boy with us, in a manner he can still enjoy his life 😘

If the vet was perfect the people on the phone were a calamity! The first one wanted to fill a form with since I had to face an emergency for my dog life. I asked for an address I received a msg I couldn’t open : I am living in the north of Scotland, there is no connection there! Not everyone is living in London. The second one gave a postcode … I arrived at the crematorium!
Really!!!

The staff at the bitterne branch were absolutely fantastic on both occasions when Herbie, my lovely cockerpoo, was having serious breathing difficulties requiring an oxygen tent. I would not hesitate to recommend them, they were very thorough, very calm and i has complete trust in them that they were doing the very best for my best friend. Thank you so much.

Do NOT use fees are ridiculous they don't tell you till after the situation is delt with and they after service with complaints is dire BE Warned.

Despite being very busy everyone was kind and thoughtful and worked in conjunction with my vet to help my very sick dog. He is now recovered and we feel very thankful.

Very helpful, helped put our concerns at ease. Thank you for your help.

Terrible Service!
Took my very quiet & obviously very poorly Labrador to Vets Now, Wimborne, on Saturday evening. I have had previous poor treatment with them & would have avoided going if I could, but this couldn’t wait. The vets couldn’t diagnose anything but a high temperature (which I already knew) & gave me pain killers. - but they did t know what for! That was over £600!
I had to return the following night. Over £300 charged again with another diagnosis of a temperature. They even charge £35 to contact Pet Plan which takes weeks if not months! My own vets charge £8 & contact Pet Plan the same day.

The next day I took her to my own vet who immediately took her in, put her on a drip & scanned her abdomen. She was then transferred straight away to Southern Counties specialist vets for an emergency operation.
My dog had a perforated caecal mass & secondary septic abdomen. She is lucky to be alive, only due to the fantastic treatment from Lynwood & Southern Counties.

The diagnosis & treatment was terrible from Vets Now & charges of over £900 for a few minutes with us absolutely disgraceful. I have already started an official complaint.

The service was excellent but the price was far too high

an hour before opening and I am charged over £350 just to see the vet for 15mins. Absolute rip off don't how they can justify this cost

I am writing this to issue a severe warning to any pet owner considering Vets Now Cheltenham. Our beautiful Pierre, a cherished member of our family for nearly 10 years, was euthanised here over the Easter bank holiday.

​Before the procedure, we signed a formal consent form specifically requesting a lock of his hair and a paw print for a planned memorial tattoo. Despite this being a written instruction on a legal document, the clinic failed to take them due to what they admitted in writing was a 'human communication error.' Pierre was cremated before we were told. They permanently and irreversibly robbed us of our only opportunity to have a physical keepsake of our boy.

​While their initial mistake was heartbreaking, their behavior since has been utterly abhorrent. They originally tried to brush us off with an insulting £100 'goodwill' gesture (a tiny fraction of our £1,882.59 bill) and then completely cut off all communication, ignoring our emails and refusing to respond to the Veterinary Client Mediation Service (VCMS).

​It ultimately took publishing an honest online review to finally force them to the negotiating table. After months of stalling and evasion, they begrudgingly agreed to a token £150 settlement just to close the file. A minor payout does nothing to fix a permanent, irreparable loss, and their tactics throughout this entire ordeal have exposed a callous, corporate machine completely devoid of compassion or professional ethics. Do not trust them with your pets, and do not trust them with your final wishes.

​Please note: While our initial experience was with the Cheltenham branch of Vets Now, this review should be considered more widely for any branch of this business nationwide, given the complaint was handled by head office and demonstrates the appalling lack of professionalism by this company.

Helpful friendly staff, knowledgeable vet. The vet carried out a thorough examination of our dog and suggested treatment to help.

We visited Vets Now with our dog out of hours. We were there less than 20 minutes and charged nearly £500, £313 of that was just for the consultation! The prices are extortionate and take advantage of pet owners who have an ill animal late at night and feel like they have no other option but to take them to be seen. We still ended up taking our dog to her regular vet the next day for actual treatment. The vet we saw wasn’t friendly or reassuring. He was rather cold and very clinical. We were also charged a £35 ‘admin fee’ because we wanted to claim on our pet insurance, this apparently is for them to provide information to the insurer. The facility was a necessity in a very scary time but In hind sight it’s a total rip off

I found the Vet very helpful and understanding and she also suggested a probiotic which my normal vet didn’t