The vet we met at the surgery was welcoming and put me at ease straight away. She was excellent and obviously a very highly skilled and knowledgeable vet. Very thorough and explained clearly throughou... See more
Company replied
Location
Switch locationRhyd Broughton Veterinary Group, Gatewen Road, LL11 6YA Wrexham, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Very pleasant and knowledgeable staff who reassured me in the early hours of the morning. The only negative was the high cost.
Company replied
We visited vets now with our poorly cat on a Sunday. All the team were lovely, helpful and reassuring making a very stressful situation manageable. The lady vet even asked if I would like to speak in... See more
Company replied
Not only have you shattered our hearts but also thousands of Clement Rabbit Rescue supporters from around the world. Your refusal to see Bryce who was struggling to breathe goes against everything you... See more
Company details
About Vets Now - Wrexham
Written by the company
Find An Emergency Vet
Pet Care Advice
Customer Hub
About Vets Now
Pet emergencies can happen at any time – including when your regular vet is closed.
That’s why our nationwide network of out-of-hours pet emergency clinics are open through the night, at weekends and on bank holidays, so we’re ready and waiting to provide expert pet emergency care when your regular vet is having some time off.
Our pet emergency clinics are the pet equivalent of A&E and our purpose is to give you and your pet the care and support you deserve, at the time you need it most, whether it’s four in the morning or in the middle of Sunday lunch.
Vets Now provides this trusted service to more than 1000 veterinary practices across the UK — from over 60 dedicated out-of-hours clinics and two 24/7 pet emergency hospitals. In total, we treat around 200,000 small animals every year — our highly-skilled team works hard throughout the night, weekends and Bank Holidays. So whether you’re in Aberdeen, Belfast or Portsmouth we’re there for you and your pet when you need us most.
We’ve also pioneered other ways to help pets, pet owners and the veterinary profession, such as our comprehensive referrals service and providing our staff with industry-leading training and development opportunities. We also support the pet blood transfusion charity, Pet Blood Bank UK. Meanwhile, our two hospitals — in Glasgow and Manchester — are home to some of the UK’s leading specialists in the field of emergency and critical care and provide care 24 hours a day, seven days a week.
Contact info
Rhyd Broughton Veterinary Group, Gatewen Road, LL11 6YA, Wrexham, United Kingdom
- 01978 253101
4.1
Great
125 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very pleasant and knowledgeable staff…
Very pleasant and knowledgeable staff who reassured me in the early hours of the morning.
The only negative was the high cost.
May 18, 2026
Reply from Vets Now - Wrexham
Hi Barbara, thank you for taking the time to leave a review. We're glad our team could be there to help.
We appreciate your feedback on the cost your pet's care at Vets Now. Generally, it’s a lot more expensive to run an out-of-hours clinic and our costs tend to reflect this. For a thorough breakdown of where our fees and profits go, you can visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
The vet we met at the surgery was…
The vet we met at the surgery was welcoming and put me at ease straight away. She was excellent and obviously a very highly skilled and knowledgeable vet. Very thorough and explained clearly throughout the visit.
May 10, 2026
Reply from Vets Now - Wrexham
HI Vivienne, we appreciate you sharing your thoughts. It's great to hear your vet made you feel comfortable and provided such thorough explanations. Thank you for your feedback.
The staff were absolutely amazing very…
The staff were absolutely amazing very kind and caring! Nothing was too much for them.
April 21, 2026
Reply from Vets Now - Wrexham
Good morning Stacy, we appreciate your lovely feedback and are so glad to hear that our team at Vets Now Wrexham provided such a positive and supportive experience for you.
Saw us quickly and everyone there was…
Saw us quickly and everyone there was so helpful and kind to us and our cat. Reassured us and gave us advice.
April 7, 2026
Reply from Vets Now - Wrexham
Hi there, we really appreciate you taking the time to leave a review. It was a pleasure to help you and your cat. Have a great day!
Don't take ur pet to a vets on bank holidays
The cost, plain and simple and I am non the wiser what's up with my dog staff were excellent but looking at other reviews am not the 1st to question bank holiday costs
April 5, 2026
Reply from Vets Now - Wrexham
Thank you for your feedback Garry. We understand unexpected emergency care can be worrying. Our pricing reflects the dedicated, out-of-hours service we provide. A full breakdown is here: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Caring and professional
We visited vets now with our poorly cat on a Sunday. All the team were lovely, helpful and reassuring making a very stressful situation manageable. The lady vet even asked if I would like to speak in Welsh or English which was an added benefit and much appreciated.
March 18, 2026
Reply from Vets Now - Wrexham
Good morning Beverley, we're happy to hear that our team made your visit to our Wrexham practice manageable during a stressful time with your cat. We appreciate your kind words and are so glad the different language options were helpful.
They care.
They care.
Friendly informative,
All night care is given medication if needed good communication with day staff.
Depending on the levels of care the cost range but you are advised on costs not hidden.
March 3, 2026
Reply from Vets Now - Wrexham
Hi Paul, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
Very efficient
Just wanted to make a comment in particular about the veterinary nurse and receptionist on duty that night, they were both extremely empathetic and helpful.
February 3, 2026
Reply from Vets Now - Wrexham
Hi Jody, thanks so much for your positive feedback. We really appreciate it. It’s a pleasure to have helped you and your pet. Have a great day.
We had to take our dog to the emergency vet
We had to take our dog to the emergency vet. The vet and the nurse were lovely. The vet explained everything and answered our questions. She was wonderful with Bella. I can't fault them.
January 25, 2026
Reply from Vets Now - Wrexham
Hi Alison, we really appreciate you taking the time to leave us a review. Our teams are passionate about pets, and feedback like yours means a lot, thank you. Have a lovely day!
All staff were sympathetic/…
All staff were sympathetic/ understanding and helpful.
Very detailed analysis from the vet.
January 3, 2026
Reply from Vets Now - Wrexham
Hi Mark, thanks for your review. We're glad we were there to help you and your pet. Take care!
A Quick, Confident and Professional Service
An excellent experience overall. From the time we made the initial call we felt that we were being supported by a professional organisation. The treatment given at the clinic was quick and thorough. We left with our dog confident that the potential issues concerning his consumption of potentially toxic materials had been resolved. A the advice given for further medication and assessment were clear. We would certainly have no hesitation in using them again. should an emergency arise.
January 6, 2026
Reply from Vets Now - Wrexham
Hi David, thanks for your review. We will be sure to pass on your kind words to the team. We hope you have a lovely day!
Good care, but very expensive…
Seen quickly and good treatment received. Vet honest about the prices.
I appreciate this was a Sunday, but the prices are very expensive!
November 30, 2025
Reply from Vets Now - Wrexham
Hi Fiona, many thanks for your positive feedback. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
Amazing
They were so helpful and ensured my dog was seen to right away after a sudden injury. They were kind and caring, couldn’t recommend them more.
November 25, 2025
Reply from Vets Now - Wrexham
Hi Rachel, many thanks for your positive feedback. Our team are all passionate about pets and their welfare. They’ll be thrilled to hear you were so happy with their service.
Everyone was very friendly and helpful
Everyone was very friendly and helpful, really quick service and put us at ease
November 8, 2025
Reply from Vets Now - Wrexham
Hi Karen-Ann, thanks so much for your positive feedback. We're glad our team could be there for you.
Reply from Vets Now - Wrexham
Hi there, thanks for your feedback on the cost of your pet’s care at Vets Now. We appreciate that taking an unplanned trip to an emergency care provider can be frustrating. It’s much more expensive to run an emergency clinic than a regular daytime veterinary practice and our prices do reflect this. For a thorough breakdown and explanation of our pricing policy, feel free to visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
The service was excellent
The service was excellent. However the costs are outrageous. To also then add on an admin fee of £35.00 if you decide to go through insurance is extremely unfair. I understand that this is an emergency service however this was 7.00pm and the vet is already in the practice.
November 2, 2025
Reply from Vets Now - Wrexham
Hi Karen, we really appreciate your kind words. We’re glad we could help you and your pet. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/.
Waited a long time to be seen
Waited a long time to be seen. Was expected to pay alot of money for further investigation. Price on the website didn't match the price charged (consultation fee and out of hours) then had to wait 45 mins to pay the bill as no one was on the desk. There was a very upset chap who had to wait to pay too. It was very uncomfortable for him to be in that position
October 29, 2025
Reply from Vets Now - Wrexham
Hi Jayne, we’re sorry you’re not happy with the service you received at Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and your reason for getting in touch.
In my moment of total panic
In my moment of total panic because of my hounds condition, I was met by a lovely vet who immediately gave me confidence in the way she was going to deal with the situation. She explained what she would be doing very clearly.
The communication from each of the vets looking after my boy was clear and reassuring.
It was a big operation and he was looked after for 36 hours, unfortunately the bill of £6582 was an awful lot of money but without treatment I would have lost him and charges were made clear before the operation was carried out.
12 months ago whilst in spain my hound had the same op plus spleen removed, he was looked after by the vet for 5 days/nights and came home with a bag full of medication and 3 follow up visits, the bill was €900 = £769, what a difference in uk charges and Spanish charges.
The important thing was that Vetsnow saved my boys life and I am extremely grateful. THANK YOU
September 28, 2025
Reply from Vets Now - Wrexham
Hi Christine, we really appreciate you taking the time to leave us a review. If you’d like to see a breakdown of our costs, visit: https://www.vets-now.com/2018/01/emergency-vet-costs-prices-fees/
I asked receptionist if VetsNow used…
I asked receptionist if VetsNow used Pawtal to initiate my insurance and I was told no. Turns out they do and it has delayed my claim unnecessarily.
September 16, 2025
Reply from Vets Now - Wrexham
Hi Tracey, we’re sorry you’re not happy with the service you received at Vets Now. If you’d like to discuss any aspect of your visit further, please don’t hesitate to contact enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name, the first line of your home address and your reason for getting in touch.
Reply from Vets Now - Wrexham
Hi Jonathan, we appreciate you taking the time to provide feedback. We’re all animal lovers at Vets Now and can understand the frustration of having to wait a while for your pet to be seen by a veterinary professional.
Would you like to discuss this case further with a member of our team? If so, please email us on enquiriesteam@vets-now.com, indicating which clinic you attended, your pet’s name and your home address.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.