Viagogo Reviews 

We had tickets for the concert from another vender. We paid a lot more money and seats were not good. We tried your app last minute and got fantastic seats at a great price. Had a fantastic experience!

Absolutely avoid Viagogo. I sold two tickets through their platform and, even though the payment was supposed to arrive over one week ago, I still have not received a single cent.

What makes this even worse is the complete lack of transparency and professionalism from their support team. I had three separate chat conversations with customer support, and in each one I was given a completely different date for when the bank transfer was allegedly processed. It feels like they are simply making up information to delay and confuse customers instead of actually solving the issue.

At this point, I have completely lost trust in this company. Tomorrow I will be filing a police complaint for fraud because this situation is unacceptable.

I do NOT recommend this platform to anyone. The entire experience has been extremely unpleasant, stressful, and frustrating. After reading many other reviews online, I also discovered that, besides delaying or refusing payments to sellers, there are numerous reports of fake tickets being sold on the platform as well.

This is by far one of the worst experiences I have ever had with an online marketplace. Stay away from Viagogo.

Would never use this site again. The site took my money a month before event then tickets never came. Only to have the tickets cancelled by provider and eventually got a refund, but got charged extra still due to exchange rate being an international site. So got charged for funds when I did nothing wrong and got nothing in return. Would never use again!

Zero
I purchased tickets for the front area of the Split Enz concert through this company. When my friends asked where we were seated, I was told they “could not tell me until 4 hours before the event.”
For weeks I rang and emailed trying to get answers and attempted to dispute the purchase because I felt the process was misleading.
I repurchased other tickets thru a reputable seller.
I was then told I could resell the tickets on their platform at no charge, so I did exactly that. However, because I still had not actually received the tickets, I could only list them for the amount I originally paid.
Two tickets sold, and once the tickets finally arrived I forwarded them on. The buyers then disputed the purchase and the sale did not go through.
Now I have received a bill for $321 for a sale that never even completed.
I am disputing all charges and also the time and stress this has caused. Mastercard gives companies token access to locked cards, so if you are a Mastercard holder, be aware this can still allow charges to go through. Fraud comes to mind.
Also, Google had this company at the very top of the page and the company advertised “Only 44 tickets left,” which I believe is false and misleading advertising.

This company sold me tickets in the front area of split enz. When my friends said we’re are we sitting I was told “they cannot tell me until 4 hours before the event”
I rang and emailed them for weeks and tried to dispute the purchase.
I was then told I could sell these tickets on their platform at no charge. So that’s what I did but I could only list the tickets by the price I paid, because I still had not received the tickets.
2 tickets sold and then when the tickets arrived, I forwarded these on. The seller disputed these and the sale didn’t go thru.
I have just received a bill for a sale that didn’t go thru for $321.00.
SO I AM DISPUTING ALL THESE CHARGES AND COSTS FOR MY TIME . Mastercard gives these companies tokens to access locked Credit Cards so if you are a holder of a Mastercard be aware of this.
Also google put this company at the top of the page and this company stated “only 44 tickets left “ so that in itself is false and misleading.

I have a number of complaints against viagogo and my bank are investigating them

Ordered and paid for 2 x adult tickets for a rugby game when received the tickets they supplied childrens tickets. When i tried to get refund was refused as aparently tickets were for childrens wrek, which was correct for every adult ticket you received a free childs ticket. They refused a refund. Thiscompany is very unreliable and no support for the customer

Totally False advertising we we "purchased" tickets to an AFL game whne the tickets were sent they are children tickets which was not explained. Trying to call back money thru credit cards and Consumer affairs

Via go go poses as an official ticket sales outlet advertising “less that 1% left” for tickets that are not even on sale yet and they have no guaranteed access to. The prices are also 5 to 10 times the actual price of tickets… Via Go Go has been prosecuted by the ACCC for their fraudulent advertising and for scamming people. Absolute no refund policy, even if the actual tickets aren’t even on sale yet. SCAM

The event experience was amazing and so glad we made the trip for the 3 days of magic round.

All good thank you. BUT I found the acceptance of tickets difficult. You assume that elderly persons (the sort that go to the Opera) understand how to manipulate the transference of tickets from your digital notification to me.
I tried many times and realised I had to point my iphone at the Q code. This then led to the ticket showing up in my Apple Wallet! Heavens knows how?
What would I have done if I did not have an iphone?
I tried to download your app but noting worked. I phoned the number you provided and the person who answered told me they had noting to do with your company .
It was a nightmare, but, as i have said, I found my tickets in Apple Wallet and the usher at the Opera accepted them. The opera was great, absolutely wonderful, but I was very concerned I would be turned away at the theatre.
My strongest suggestion is to review your ticket transfer process. Why am I not allowed to print them off?
What happens if one does not have a computer or iphone?
Christopher and Jenelle Brangwin AM RFD.

If I could review this platform as a zero I would we bought tickets to go at an inflated price to magic round day three, my daughter flew in for it. We were on the train on the way in there get there and then receive an email saying that the seller has been able to take the tickets back after we paid for it months ago. First game started at 2 o’clock and we received an email at 2:09 with the tickets removed from us. I don’t understand how this is even allowed to happen.

Been using for years, everything smooth and safe.

Went to purchase ticket for $280.. going through buying process like normal, only to realise that as I cleared the payment, it had an added $99 fee on it.
I requested refund within 10 minutes of making purchase, to which I realised their policy is that all sales are final.
Jokes on me for being naive.
Will not buy from them or recommend them to anyone.
Use tixel instead...

Untrustworthy. Avoid this company, they sell you tickets months out, and then minutes before the event they tell you they don't have your tickets.

Incredibly stressful, everything is through bots to save money and then break the trust of actually providing the service you have paid for.

Clearly for events you need certainty, you cannot trust this company, I am personally £1,500 out of pocket after flights and accommodation and then not been given the tickets I paid for - no compensation has been offered.

Worst company and customer service ever. Avoid like the plague.

Great support all throughout

Although tickets were extremely expensive, it was a great experience and memorable, historical moment which I will cherish for life!

Accompanied of my dad and son.

I bought tickets via Viagogo and then resold them when I decided I didn't want to go. Horrendous process to get the tickets to the buyer. I tried 3x to get help via Viagogo support. First person cut me off and left the chat. 2nd person gave up and closed the chat. 3rd person did try to help but then I managed to figure out a way to share tickets via Google wallet. All happening 1hour 30mins prior to the ahow. Will never ever use Viagogo ever again.

I would give minus stars if I could. I searched for Lion King musical tickets and Viagogo appeared at the top, looking like an authorised seller. Only after payment did I realise I had been charged over $270 in “handling fees” for 4 tickets. No clear seat allocation was provided, and the tickets were not delivered instantly like every legitimate ticketing platform I have used before.

Customer service simply repeated scripted responses and admitted they are waiting for the seller to transfer the tickets, meaning they may not even have the tickets yet. Despite this, they refused cancellation.

The entire experience feels deliberately misleading and designed to pressure customers into overpaying before they fully understand what they are buying. I genuinely do not understand how this business model is still allowed to operate in Australia.