viagogo Reviews 

8,363
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 410 reviews, reviewers had a great experience with this company. Consumers often report that the experience involved a seamless and smooth process for purchasing and receiving tickets. Many people liked how easy the buying experience was, noting quick delivery and straightforward transactions. However, some customers also mentioned that the additional fees and taxes can be quite high, making the cost excessive for some. A few other people felt that there were concerns regarding ticket authenticity and uncertainty, or issues like receiving tickets late or seats being downgraded.

What people talk about most

Order

Customers had ambiguous experiences with order, reflecting a high level of disagreement regarding the... See more

Price

Reviewers mention ambiguous feedback about price, reflecting a wide range of differing consumer opinions.... See more

Website

Clients share ambiguous opinions on website experiences, reflecting both major satisfaction and significant... See more

Service

People report ambiguous experiences with service, reflecting both strong praise and notable concerns. Many... See more

User experience

Consumers find user experience to be positive, highlighting that the entire process of buying tickets is... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The seats were amazing! We had an unforgettable time, it was a unique concert!! My only issue is that I bought this tickets because vip parking was included, when we arrived to the venue, they didn't... See more

Rated 4 out of 5 stars

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewi... See more

Rated 4 out of 5 stars

Purchase was easy and I received my tickets quickly, much sooner than I'd expected. On the day they were scanned at the gate and everything went smoothly. I have to say though tahat I am a nervous p... See more

Rated 4 out of 5 stars

I have to be fully honest, I never would have used any ticket sellers other than Ticketmaster/Axis/o2 but, on this occasion I did and am so overwhelmed how straight forward, speedy and genuine everyth... See more


Company details

  1. Event Ticket Seller

Information provided by various external sources

Tickets for Concerts, Sport, Theatre at viagogo, an online ticket exchange. Buy and Sell Tickets 100% safe and guaranteed.


Contact info

3.9

Great

TrustScore 4 out of 5

8K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.9

All reviews

(8,363)

1,028 reviews in the last 12 months

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Rated 1 out of 5 stars

I bought a ticket for Bts concert

I bought a ticket for Bts concert, they claim that they garanty the ticket but they only garanty you having access to a ticket in any form. So my vip pelouse ticket was changed to a category 5 the cheapest ticket. I received the ticket one day before the concert. They offered a full refund alternative but by then the tickets price are insane. You a basically forced to choose this option to get to the concert. They talk about 100% garanty but they will not take a responsibility to bear the cost difference. It is misleading and the support is awful.

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Everything was perfect

Everything was perfect.
The tickets arrived by mail imediately after the purchase and we had no problem scanning them.
The price was a bit high, but it was worth it.
Thank you!

July 18, 2026
Unprompted review
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Rated 4 out of 5 stars

Review

Experience was amazing, but maybe the price of the ticket could have been lower than 370€ (original price was around 90€).

July 17, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and Reliable Experience

From purchasing the ticket to its delivery, everything was smooth and I was kept informed every step of the way. At first, I was worried it might be a scam, but everything turned out exactly as promised.
Thank you for the excellent service!

June 26, 2026
Unprompted review
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Rated 4 out of 5 stars

The venue was relatively small

The venue was relatively small, and our tickets were standing room only (most of the audience was in the sitting), so the concert cobditions were not ideal. Thw show itself was very good but our viewing conditions detracted from the enjoyment.

July 15, 2026
Unprompted review
Rated 4 out of 5 stars

IIt was a good communication with Viagogo, by chat and by phone because i had a problem with my tickets i thought, but apparently there wasn't a problem.

I had an issue with my tickets for TML , i received an email from UPS that my tickets were delivered in a UPS delivery point but apparently it was a mistake from UPS, because Viagogo phoned me that they never work with paper tickets, just bracelets ( i received my bracelets before) So i had a lot of stress but Viagogo solved the problem, it was a good communication!!
Only the price i payed was very high, when you know what a regular ticket costs. The extra administration/tax cost from 99€ is to much to pay, but further it was a great experience! I'll recommend Viagogo to everyone who can't order any tickets from TML account.

July 17, 2026
Unprompted review
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Rated 5 out of 5 stars

I was a little worried because I had…

I was a little worried because I had seen both good a bad reviews, but I bought my ticket with risk and faith and it truly paid off. I got my tickets 2 days before the concert and once there I got to sit front row and saw every single singer, had an amazing experience!

July 18, 2026
Unprompted review
Rated 5 out of 5 stars

Duran Duran tickets

The site was really easy to navigate to see and understand what seats were available, last minute, for a Duran Duran concert in Verona. Payment and confirmation of e-tickets was straightforward. The only slight issue was that the additional admin/booking fees were not clear, which added approx £30 to the transaction.

July 9, 2026
Unprompted review
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Rated 5 out of 5 stars

It worked !!!!

I was so stressed since I didnt know if it's an authentic ticket or not. And If it was was it sold to others.
But hey it worked !!!! It was the most amazing BTS concert ever !!!!!! And i only paid 10€ of taxes and the ticket was only 3€ more than the price on ticketmaster (wish they had a system to change the barre code)

July 18, 2026
Unprompted review

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