Viber Reviews 

After one call was blocked on Viber out. Went through the process of of raising ticket and going through the unblocking process. Did not work. Raised another ticker explaining this and it said I was now unblocked but I was still blocked. So they have taken my money without providing a service, No person to talk to. Could be regarded by some as a scam for this reason. Avoid losing money and lots of time avoid this company

Viber added chatgpt without our permission. We will no longer use Viber.

This is my second time leaving a review because I have no other way to reach someone who can actually resolve my “Activation Failed” issue. I have contacted Viber Support repeatedly and tried every available method to recover my account, but nothing has been resolved.

It has been weeks, and I am still unable to access my account. Why is this issue taking so long to resolve despite my repeated support requests? I urgently need my account back.
Viber Ticket Number #19053829

I have just been suspended for spam. I tried to contact the company, but the response was poor. I also asked how I could make a complaint, but again received a poor response.

I am now going to make a complaint to the UK Ombudsman because there seems to be no proper way to contact Viber if they believe you have been spamming.

I have paid for a service, and most of my calls are to the same few numbers. I do not understand why this has resulted in my account being suspended. Viber Support Ticket #19085152:

Bought a top up for €9.99 Euros. Charged £9.99 GBP.

Tried to contact an agent through the chat bot. Impossible, Keeps going round in circles.

Managed to find a contact form on their web site. Sent the following message:-

"I wanted to top up my Viber Out account this morning. There was an option to top up 9.99 Euros and get 1 Euro free, but I have been charged 9.99 GBP instead of 9.99 EURO.

Please reverse the transaction and refund my credit card with 9.99 GBP.

I have also raised a chargeback with Google Play"

Got the following reply:-

"Hi,

Thank you for reaching out!

Unfortunately, your request isn't quite clear to us. Could you please clarify what the issue is so we can help? Can you please confirm the amount you've been charged for the credits?

Thank you for your cooperation!
Best regards,
Kris D.
Viber Support Team"

How do you communicate with people who don't understand clear simple English?

Dishonest and inept company. Dishonest because they advertise one price but charge a different price - a practice that is illegal in the UK and EU.

It is a pity, because the app itself has worked well for me.

Edited to add my Viber Support reference at their request.
Viber Support Ticket #19002728

Latest reply from Viber "When you make a purchase, the currency you're charged in is set by your app store (Google or Apple), so we can't change that within Viber."

Latest reply from Google Play "this purchase doesn't qualify for a refund under our refund policy."

I've now raised a formal complaint with Google, and a dispute on my Credit Card. The amount is tiny - about £1.42 GBP, but as a matter of principle if I am offered something for €9.99 Euros I should not be charged £9.99 GBP.

Someone in either Viber or Google should reverse the transaction. It is going to cost them a lot more than £10 to handle the formal complaints and emails. I will take this to the top if I have to.

I have used Viber for years without any issues. All had been fine with no issues whatsoever. Suddenly, I had a notification on the app that my number was blocked for apparently sending spam msg. This was completely untrue and I tried 3 times to get them to unblock my number. All I had was an automated reply that they would try within 3 days. That never happened but today, about 10 days after being blocked, finally Viber contacted me via email and unblocked my account and its on again. Happy again that it's sorted but hope that it never happens again and should it, not take so long to resolve!

money charged for viberout - no service provided
support does not reply

tldr:
bought monthly subscription
money got withdrawn
service does not work at all
ticket was create about the problem
problems was not resolved
money was not returned
customer service has not responded after ticket creation nor to money request back

p.s. ticket number 18721457

would be glad to receive my money back! 1.5 month has passed

haven't seen any chat app with more ads than viber, who pays seriously to have extra stickers and an ad free experience, don't waste your time here, just use another software.

Btw viberpay, super irrelevant, i really wonder if any1 using it at all

Cannot remove AI slop from Viber on desktop. Instant 1 star. Viber - please provide a way of removing all AI from your product.

Edit: Viber's reply doesn't change anything. ChatGPT buttons and message thread will always show and cannot be removed. Sort it out Viber, not everyone wants AI slop.

I have had endless trouble using Viber out overseas. Next to useless! Now my credit has been frozen and after following their steps I was unable to un freeze my credit. I deleted the app and reinstalled it to find my credit deleted!! Appalling!

I've used Viber several times to make overseas calls and the quality was comparable to any regular phone line. The pricing makes it highly competitive with any of the other options. I recently noticed that my unused credits had dropped to zero without explanation so I contacted Viber support. Nath P. responded by clearly explaining how to unfreeze my credits due to 6 months of inactivity and my credits have been restored. It is important to keep the email that documents the transaction ID whenever you purchase a Viber Out top up because support really needs it in case you have a problem. I am a happy customer. Thanks to Viber.

2nd time I am so dissatisfied with it. I got an ad about discounted rate for membership - I took it, but apparently, the monthly membership cost is different from the credit that will be used to actually call someone. If that is the business design, that's fine. However, it should be bundled somehow, or explained clearly how it works. Otherwise your initially payment is basically useless. I unsubscribed. Now I need to call overseas again, so I explored this credit thing. This time, I was able to buy a credit - interestingly, I didnt need to do any kind of membership. This was pay as you go. So that was great. NOT UNTIL I USED IT. It was so strange, I was calling my bank and the automated recording was different. It asked me to wait on the line. I waited 12 minutes and 40 minutes (tried 2 hotlines) - no one picked up which was very strange, because my bank is a pretty good bank. So I almost exhausted all my credits. Good thing, apparently my friend has a VoIP I can use. I called my bank from there, and less than a minute, I got a hold of my bank! So this Viber out thing, feels very scammish!! never again!!!

What a crap app. Blotwer and everything else is just not a messenger app anymore. You can't communicate normally anymore.

When I first downloaded Viber and used it for a call it was fine, not an issue. But when I replaced my phone the new Viber account on my phone had none of the credit which I had on my previous phone. The response to my emails about this has been zero.

Viber out overcharged me for two calls I made.
I bought credit (not a subscription). Contacted Customer service, the bot say I was right but then nothing happened.
I asked customer service bot (there seems to be no humans at Viber) if I was correct when I said that to call the UK it costs 2.1c/ min or $0.021/ min - "Call United Kingdom from 2.1 c/min" . and it answered it was correct. Still I was charged a whopping €0.16/ min on my two calls?
No further replies, no refund.
It was the very first time I used Viber and it was the last. I used to use Skype but unfortunately they no longer do calls to phones.

Probably the worst app I've ever used. Message someone and your blocked for hours because their system decided you're spamming

The app is ridiculous. Why forcing AI which doesn’t make sense in chat app.
Bunch of ads. Opening market place by default wtf!?

**Truly not recommended!**

I signed up for a plan to make worldwide calls, but I couldn't create an account to link my plan to it or even reset my password because the website and its structure are poorly designed. On top of that, the verification codes were never sent to my phone as they should have been, and customer support never responded.

I opened a ticket requesting the cancellation of my plan. They replied a couple of days later, confirming the cancellation. However, today I was still charged for the service, even after the cancellation and despite never being able to create an account or log in.

I truly do **not** recommend their services.

I demand that my account be cancelled and that all of my personal information be removed from your platform, as requested in my support ticket - right now!

I am 75, retired, with dual residency in the U.S. as a citizen, and also Ecuador. Today, I was blind-sided, as Viber Out blocked me. I have been with them since SKYPE was canceled a couple of years ago. I am on auto-pay, so that can't be an issue. I wrote to their support dept. as soon as I realized the block and they responded that my status would be reviewed, and they would advise "soon". I also asked why they blocked me, and advised that if I know why then maybe I can clear up any issues they have. I'm 75, and don't know how to be a scammer. So, what's the issue? I guess they just don't want my business.

Pushing unwanted AI content without an option to opt-out