The delivery and communication throughout was very good. The dress was of good quality, fabric and design. However, the size guide and dress when it arrived was not accurate and therefore the size was... See more
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See what reviewers are saying
It was my 1st time buying online and I wasn't disappointed. The jumper and top were beautiful and the quality was amazing. I'm so happy with my purchases
I hadn’t heard of Vila but spotted the perfect jumper on their website and took a chance in ordering. So glad I did, lovely yellow open knit on trend jumper. Arrived quicker than expected, great quali... See more
The sales girl in shop in pallivion lovely friendly polite girl didnt have my size in shop so ordered it for me came in.a few days excellent service girls name ELLEN got another jacket of her next day... See more
Company details
About VILA Online Shop
Information provided by various external sources
The design philosophy of VILA is based on a feminine approach to fashion, uniting femininity with fashion and trend insights and adding a bit of sensuality. Every single style that leaves our hands is made with a passion to create something to be proud of, and to enable someone to be proud to wear it. We strive for high quality in everything we do, through working with the best possible materials, and carefully selecting every single bit and piece of each design.
If you would like to get in touch with our customer service, please go to:
Contact info
Denmark
- www.vila.com
4.5
Excellent
17K reviews
Asks customers to review
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Easy ordering and propmt delivery
May 1, 2026
I er bare såå fantastiske.Let at…
I er bare såå fantastiske.Let at bestille og super hurtige til at levere bestillingen.Det er rart..👌👍
April 30, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I purchased 5 items. Only 4 were refunded.
I purchased 5 items and returned all 5. My returns email said I had only returned 4 items. This was incorrect. I sent several emails to customer services regarding the missing refund for the 5th item. I have been ignored for 2 weeks.
April 14, 2026
Unprompted review
Reply from VILA Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it must be to return all items and then see that one item has not been registered, especially after trying to contact customer service without receiving a response.
We sincerely apologize for any inconvenience this may have caused.
We were not able to locate a case based on the information provided in your review. If you could please share your order number, we would be happy to look into this for you and assist further.
Thank you again for your feedback, and we wish you the best.
Best regards,
BESTSELLER online shops
Customer Operations
Efficiency of order and delivery and…
Efficiency of order and delivery and quality of goods
April 27, 2026
The staff were very helpful in the shop…
The staff were very helpful in the shop by placing the order for me online.
I was kept up to date of the delivery process daily and items arrived very promptly as promised and in perfect condition.
April 27, 2026
Return
The customer service was able to solve my issue regarding the return of the item.
April 24, 2026
Reply from VILA Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it must have been to receive a dress that was not in proper condition and without a price tag, and then experience issues when trying to return it.
We sincerely apologize for any inconvenience this may have caused.
We were not able to locate a case related to this, but we will reach out to you via email so we can look into this further and assist you.
Thank you again for your feedback, and we wish you the best.
Best regards,
BESTSELLER online shops
Customer Operations
Excellent experience
Excellent service...dress was exactly as advertised and true to soze
April 23, 2026
Excellent quality.
April 24, 2026
Not received my order and poor customer…
Not received my order and poor customer service.
April 24, 2026
Reply from VILA Online Shop
Hi,
Thank you for taking the time to share your feedback with us.
We understand how frustrating it must be not to have received your order and to feel that the customer service has not met your expectations.
We sincerely apologize for any inconvenience this may have caused.
We can assure you that an agent is now on the case and will reach out to you as soon as possible so that we can find a solution.
Thank you again for your feedback, and we wish you the best.
Best regards,
BESTSELLER online shops
Customer Operations
Delivery was quicker than expected
Delivery was quicker than expected. Garment is lovely.
April 24, 2026
Speedy delivery and quality items.
April 20, 2026
The sales lady in Shop Street Galway…
The sales lady in Shop Street Galway was so lovely to deal with!
April 17, 2026
Lovely product and timely delivery
Lovely product and timely delivery. Who could ask for more!!!
April 19, 2026
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