VHL Mechanical  Reviews 

Village heating I have used them a few times and every time servis is first class. The young man and young lady that take my call are always very polite and courteous.and the gentleman that come to do the work are also very polite and courteous.I have always been very very happy with the work done .so thank you village heating god bless from mr Chappell.

i never right reviews but on this occasion i had to, i have never had such a speedy repair, i spoke to Rachel on the phone and she organised for a lovely fella Adnaan to attend my property, my boiler was making horrendous noises i thought it was going to blow up, along came Adnaan and fixed the issue. Well done VHL .... a great experience from start to finish.

We have no heating or hot water and we have a communal boiler with a block of flats. Rude person called Kelly answered the emergency line and then went on to tell us that this was not an emergency even though it is considered to be one by law. Our neighbour called the line and she logged his response. When we called back, she finally logged our report but said she needed more neighbours to call as "evidence". Even though 2 households had called and we are serviced by a communal boiler. She also refused to mention how many people needed to call before she would take us seriously. Then hung up the phone after I said it was a legal requirement.

Had my rented property annual gas safety check and the afternoon time slot; 12-6pm.
As I'm a frail OAP my son insists on being present when a stranger is visiting.
4:45pm and still nothing.
My son checked their website and they close at 5pm so he gave them a ring. In a rude way they said there is still an hour to go and someone will come.
OK - we waited and 6pm passed and still nobody.

At 7pm we gave up and my son started making dinner treating me to sea bass fillets.
At 7:15pm the door bell went and it was the VHL man - my son was livid as he had started cooking and now had to drop everything.
He made it clear the appointment timeslot was 12-6pm and he was now over an hour late. He asked why didn't they call? The man said the job had been passed to him and no number.

The VHL man went into the kitchen and asked if the carbon monoxide was working - what??? Isn't that part of what you are doing.
When he was done with the boiler he said thats it, picked up his bag and was heading for the door.
My son had to ask him if he had also checked the smoke alarm - the VHL man took out his car key and used it to ttest the alarm then said "It works" and left.

We then went back to a cold dinner and I was so dissapointed as my sea bass was cold.

The helpfulness of a young lad called James, only one who can be bothered to help, rest of customer service couldn't care,I've had on going problems since 22nd February still got problem, they won't let you finish what you're saying, they are rude abrupt if they don't want the job then leave let someone else do it, maybe mystery callers are needed
If you are lucky enough to speak to JAMES he will definitely go out of his way to help, if this company have a reward system them JAMES would win ever time.
Thank you James for your kindness and the ability to treat customers with respect, you'll go far if you keep your high standard of politeness, very much appreciated thank you

Exceptional Service – A True Asset to the Company!

I can’t praise Irfan highly enough! He originally came for a routine gas safety inspection on 26/2 but went above and beyond in a way I’ve never experienced before. He didn’t just do a basic check—he meticulously inspected every detail, ensured my magnetic filter was cleaned, and even took the time to check my cooker and radiators. His thoroughness and dedication were truly impressive.

The same day, after a new radiator was professionally installed (by another excellent engineer), my heating stopped working. This wasn’t due to the installation but rather a long term buildup of sludge in the pipes. Irfan returned on 28/2 and once again checked everything methodically, cleaned the magnetic filter twice, and identified the root cause. He didn’t just diagnose the issue—he put an immediate temporary solution in place and arranged with his company for a permanent fix, ensuring it would be done on my day off for my convenience.

What was also refreshing was the way Irfan explained everything he was doing. As a customer who likes to understand what’s being done in my home, I really appreciated the time he took to talk me through each step while working. His clear explanations and willingness to share his knowledge made me feel confident in the work being carried out.

Before this, I was extremely frustrated with the company—a missed gas safety check appointment had left me waiting all day, no response to my complaint email was disappointing and I had even received letters falsely claiming I had refused access when no one had actually turned up and even after Irfan had attended. However, Irfan completely changed my perception.
His professionalism, attention to detail, and commitment to excellent service were outstanding.

This is the kind of service that turns disgruntled customers into loyal ones. If the company doesn’t already recognize what an asset he is, they absolutely should. A five-star experience—thank you, Irfan!

Thank you very much to Irfan for your excellent work in resolving the issue with our Boiler. For many years I kept reporting the boiler informing Hyde that there is a leak as the water pressure kept going down. I had many engineers attend and could not resolve the problem. Irfan attend my property last week and straight away identified the leak. He then booked another appointment and fixed the problem. He was very respectful in my property, by using shoe bags when asked. He went above and beyond. The Magnetic filter was filthy! In all the 15 years I have lived in this property, it has never been cleaned. Thank you very much Irfan. You are a true example of a person committed to providing good customer service and ensure that your work is completed to a high standard. You are an asset to VHL.

Engineer was friendly and arrived spot on time. Work carried out was satisfactory plus gave good advice on future work required.

Irfan came to my house today and made sure our boiler and heating was working with 100% efficiency and he did not complain about it once and was very happy to help us out the radiators never used to work and now they are hot as they have ever been. Boiler pressure issues was sorted to and I’ll be looking forward to using more of his services.

We had no heating and hot water and kept waiting for the engineer for an entire day. He showed shortly after 5pm, rang the intercom for literally two seconds and ran away. We were right next to the front door so answered the door immediately but there was no sound. Went to look outside and saw the guy already in his van starting to reverse. We yelled 'hello' to get his attention, which we did - he looked up from his window and said 'I'm coming back'. Did he come back? Well of course not. 5pm so time to clock out, doesn't matter if people are freezing. We called the office and got attitude from two different people, telling us that we can wash our hands in freezing cold water, as if this was a normal thing. They sounded so unimpressed and unbothered by the fact that people might want heating in the middle of January, and hot water to shower, wash their hands, do dishes etc. A different engineer did attend the following day and he was nice, so no complaints there. But the overall attitude from the rest of the staff was honestly quite upsetting.

It has been a year since they changed the boiler until today we still waiting I think it’s time Hillingdon to change their contract.

After waiting for 24hrs with no gas, so no hot water or central heating an engineer finally turned up with some fan heaters and said sorry its the weekend I can't get the parts so I'll be back on Monday and left. He didn't even check the boiler to see what parts he might need. He suggested we could run the boiler with our doors and windows open completely oblivious to the fact that Cadent have turned the gas off. Absolutely awful, let's see what happens on Monday.
7.1.26 I've just got a response to my review, only a year later!!

We were dealing with our heating issue for months! We made several complaints but didn’t get any help. Many people came to 'fix' the heating, but nothing was actually done. Finally, Irfan came to help and fixed all 5+ heaters in just minutes! He was such a lovely and polite guy!

Gas man Irfan today was very helpful. He showed me how to work my new boiler correctly and was very patient.
Two thumbs up!

A Very professional engineer called Irfan attended my property this afternoon and he gave my boiler a thorough cleaning and there was lots of debris in the condense trap.
I can’t remember any engineer to be so thorough. He carried out all checks and I am Very, very pleased with the work he did. As a person he is very polite and I would love him to come back to my property. So I’m giving him five stars!!!

Appalling service - DO NOT USE.

I booked a general service of my Vaillant boiler which included cleaning of the Fernox filter. Engineer Yaroslav came and commenced work, inspected the boiler and cleaned the filter. When done the filter was leaking! He commented that this is due to the filter and boiler being old. I told him my boiler looks brand new. I also said surely you would need new seal rings to seal the unit to stop it leaking?? He said no, I need a new filter. I complained to head office who also stated that I need a new filter, so gave me a quote for nearly £400. I told them to get an engineer down to just seal it, but they stated I will be charged a call out fee. I gave up at this point and got another firm to come along who just used my spare seal ring (cost me £3) and the leaking stopped!! They also said my boiler could last another 20 years.
VHL are dishonest and want to rob you further but selling more with dishonest comments! I will never use these people again, and have told my friends and family to stop using them. I posted this review to warn people attempting to even think about using them. I will be reporting VHL to trading standards.

Irfan has got patience, took his time, explained everything very well for my heating control, bleed all the radiators, and waited to make sure all my radiators are hot. I am very pleased, please send him at my property if there is any issues . He is very respectful to elderly people like me.

Quoted for 2 days work. Paid up-front, on the day Engineer bottled out. They deducted £600 which the work wasn’t carried out. So why in the first place been told by Engineer when visited site for the quote said it can be done and it will take 2 days to complete. Been cheated here so never use this company

Awful company, 4 engineers in 24 hours....a bunch cowboys work for this firm