Villager Jim Reviews 

642
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 125 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the wonderful quality of the items, noting that everything from custom portraits to ceramic gifts looks stunning, beautifully made, and lasts a long time. People also find the online ordering process very simple and smooth, frequently highlighting the quick delivery times and careful packaging of their purchases. Some reviewers were not happy with delivery delays, tracking issues, or missing parcels that failed to arrive on time for special events. A few other people also felt that certain items were smaller than expected or arrived with creases and quality flaws.

What people talk about most

Product

Clients share positive opinions on product quality, frequently praising the beautiful designs, secure... See more

Quality

Customers consistently note positive experiences with quality, highlighting that items are well-made and... See more

Delivery service

Consumers find delivery service to be positive, noting that packages arrive promptly and safely. Reviewers... See more

Order

Customers report overall satisfaction and positive experiences with the ordering process, highlighting how... See more

Service

People report positive experiences with service, highlighting great and friendly interactions, quick response... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Products are good quality and the calendars this year are stunning. Customer service is first class, emails are answered so quickly and Hen is very helpful and friendly which makes supp... See more

Rated 5 out of 5 stars

Ordered slate heart and garden steel heart in remembrance of our wee Jack russell that sadly passed. Both were brilliant cant fault items at all only gripe was Royal Mail sadly my local post office is... See more

Rated 5 out of 5 stars

I have bought lots of gifts from Villager Jim for myself & family & friends ranging from small Christmas tree ornaments to sun catchers to a full size custom portrait of my Labrador. Always perfect &... See more

Rated 5 out of 5 stars

Order, queries and delivery were very good especially Hen when there was a glitch on the ordering website. The surface protector with our daughter and husband’s special dog photo on with the Art Wor... See more


Company details

  1. General Store

Written by the company

In any good story, there’s always a pub involved, isn’t there. And this is how Villager Jim got his name. But let’s go back a bit further. Jim didn’t used to take photographs. He was in a very different business, once upon a time, one that burned him out and wasn’t especially good for him. So he changed his scenery, moved to the Peak District in 2008, marvelled at the beauty of it and started taking pictures.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

642 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(642)

128 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Such lovely items

Ive bought a beautiful metal labrador head, a Christmas bauble and a Memorial Slate Heart for a dog friend. They are amazing. Arrived quickly and great quality.

November 7, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Lovely items Great quality

I recently purchased a metal butterfly and a valentines card from this family run business. I have bought from them previously and was delighted with my purchases.
Both items as described and delivered quickly
Would highly recommend

January 26, 2026
Unprompted review
Rated 5 out of 5 stars

personalised memory paw…

I purchased a personalised memory paw for my sister when her little dog passed suddenly. The website is extremely easy to use and delivery was superfast, the item came well packaged, and my sister was over the moon with it. Thankyou I will definitely purchase from you again.

January 19, 2026
Unprompted review
Rated 5 out of 5 stars

Great company

I’ve ordered a few items from Village Jim over the last 5 years - Mother’s Day steel hearts and recently Christmas spaniel mugs. All orders were straight forward, arrived in a timely manner, well packaged and of excellent quality. The recipients loved their gifts.

February 27, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Calendar

I have purchased Villager Jim’s calendars for the past 2 years. The calendar has arrived in a week, they are excellent quality and I couldn’t recommend highly enough. Very happy customer

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Wonderful small gifts company…

What a wonderful small company beautiful calendars, baubles to celebrate and remember our precious four legged friends and tiny gifts make the most adorable stocking fillers or gifts to brighten someone’s day. All excellent quality, personal and thoughtful. I have enjoyed giving them and receiving them.

December 25, 2025
Unprompted review
Rated 5 out of 5 stars

Metal paw heart memorial.

My friend bought me a metal heart with paw print cut out to hang in the garden when I lost my lovely border terrier Mabel. It was heavy and well made and hangs there still. I was so impressed with the quality and the quick service that I have now ordered the same paw heart for other friends when they lost their pets. They are a delight to gift and always well received. I will continue to be a returning customer.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Villager Jim is a wonderful company

Villager Jim is a wonderful company I have bought lots of things over the years including pet tags , memory keepsakes in the form of key rings , cushions , mugs and cards I have never been disappointed with the quality and speed and efficiency in dealing with orders and delivery . I cannot recommend VJ enough. Thank you guys .

February 26, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Have come back and would again

We have bought several of the dog baubles over the years and they never disappoint. The rough collie, Cockapoo, whippet and spaniel all look EXACTLY like our (and our friend’s) dogs - perfect little addition to the tree. Please make a black and white rough collie though Villager gym so we can buy 2 more for friends 😂😂😂😂

December 26, 2025
Unprompted review
Rated 5 out of 5 stars

Villager Jim and Barnaby ❤️

Villager Jim products are varied and excellent quality. My we of coasters of Barnaby, which are quite old now, have not blemished or peeled or stained. They still look new.
I love looking out for their new products, and being a country girl myself, love what the company stands for.

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

A fantastic family run business

A fantastic family run business. Everything we have purchased has been made to a very high standard. Their customer service is excellent, they are quick to answer amd very helpful.
Would definitely recommend Villager Jim.

November 15, 2025
Unprompted review
Rated 5 out of 5 stars

We Love Villager Jim!

We love Villager Jim in our house! Our latest purchase was the Beagle ‘Guess Who Woofs You’ Me Card that my dog sent my husband for Valentine’s Day 💖 it’s not the first purchase & it won’t be the last so carry on doing a fabulous job Villager Jim Team 😘

February 14, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

I recently bought a memorial slate…

I recently bought a memorial slate after losing my soul dog of 15 years. The quality is amazing, such a beautiful piece to remember my beautiful boy. Excellent quality, delivered in reasonable time. Would definitely recommend.

November 3, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous family business!

Fabulous family business!

I’ve bought things over the years from Villager Jim’s shop. I just love the family & business ethos & Jim’s photography!!! 😻 It’s always a joy to get his merch in the post. Before Christmas we had an issue with a decoration I bought for a friend’s pressie. This was very quickly sorted, thank you Hen 😘

December 8, 2025
Unprompted review
Rated 5 out of 5 stars

Fabulous product and service

I bought a limited edition print called The Button Nose Gang. It's gorgeous and came with a signed letter of authenticity. Delivery was fast and it was well packed. Love this photographer's work and dedication.

February 1, 2026
Unprompted review
Rated 5 out of 5 stars

Lovely keepsake for our Baloo x

After we lost our old Lab Baloo, I saw the Christmas bauble with the black lab on and thought it would make a lovely keepsake. It was meant to go on the tree and be put away but it stays out all year round ❤️

November 26, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Villager Jim Online Shop

Villager Jim supplies a great range of products which are of good quality.
Delivery is prompt.
I particularly like the range of dog breeds available and the ability to personalised some products.
I will definitely order again.

February 28, 2025
Unprompted review
Rated 5 out of 5 stars

I purchased a lovely piece of work from…

I purchased a lovely piece of work from Villager Jim to commemorate a family dog passing away there customer service was second to non and the piece of work was beautiful. I also love seeing Jim’s photographs which are truly stunning and it is these that drew me to their website. They tell the stories of the natural world. Thanks Jim and family keep up the good work! Good luck with your two new arrivals 👍💖

February 26, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look