Villager Jim Reviews 

I’m all for supporting independent traders but my recent experience has questioned this unfortunately. It’s taken nearly a month for my items to arrive (the events these were ordered for have now passed). Chased the whereabouts of these numerous times to be told they’ve been sent, they’ll be sent today and chased again to eventually receive them with a packing date on the enclosed of over 3 weeks from the original order date. Customer service isn’t the best with no despatch company details given. Won’t be ordering from here again.

Ordered a sun catcher from them, they claim it was delivered but nothing arrived. The photo of where they claim it was delivered looks nothing like where it was supposed to go. When contacted they did not reply to me.

I have waited 9 days for my order and one item is missing.
Not at all impressed bearing in mind how close we are to Christmas!
I am so disappointed and have emailed asking for a refund. Hopefully they reply quickly.

I recently did an order with this Company. They seemed slow to process and despatch the items however do appreciate its Christmas and a busy time so no complaints just an observation. The items arrived today. I had sent for some Christmas cards with a Bernese Mountain dog on the front as we own a BMD and thought would be nice. £9.99 a pack, blank inside unfortunately look cheap. I ordered a mug with a Bernese which was OK but disappointingly the ceramic heart I also ordered with a Bernese was really small. Certainly NOT worth the money. I ordered something similar for a friend with a different company and the item for the same price is so much bigger. I wish I had looked at the reviews for Villager Jim before ordering. Whilst the website shows lots of lovely items I will NOT waste my money by purchasing from them again.

Love the art pictures and wanted one of my dog. It was really easy to send a photo and order my print. I was so pleased when I received it today, I was concerned it would be too ‘arty’ and wouldn’t resemble my dog however I needn’t have worried. The print is awesome and exceeded my expectations!

I bought the personalised two dog door mat and what a waste of money. It is so thin and flimsy there is no way you could actually use it as a door mat. The postie actually put it through our letterbox it was so insubstantial.
Also I had a collie and cocker put on the mat. The cocker was 3x the size of the collie making the whole thing look ridiculous.
I emailed my concerns but got no reply.
Won’t buy from again

I ordered a memorial hanging large heart and a couple of keyrings. The heart was ok, bit rough round the edges but no problem. The keys rings were losing the chrome coating upon unpacking them. I sent photos to villager Jim who said they would replace both keyrings. They replaced one, but with a different cheaper keyring of a lesser quality and a different colour . Such a shame as previous orders have been great.

Fiona,
We have received the pet art canvas from you today. I have to say that I am gob smacked by the work that you have done. It means so much to us as we lost our wonderful Choccy Lab a few weeks ago. This work now sits in pride of place in our lounge and it’s like he has never been away. I hope you realise how exceptional your work is to people like us. It means we can enjoy his beautiful smile every time we are in the lounge. I would like to thank you so much for this work and please keep it up for all of those heartbroken parents of wonderful dogs out there.

Purchased an item in March 2025. Took ages to dispatch and when it finally was shipped, it was incorrectly addressed (different to what I had entered, and what is on my order confirmation).

The item was returned to the sender. I contacted them to ask for the address to be updated and the item resent. I was ignored. I then contacted the team again to ask for a full refund as the item hadn’t been dispatched/delivered. No response.

I contacted the team a third time to ask for a resolution , and still no response.

I raised a chargeback with my bank in April. Villager Jim has had 8+ weeks to respond to the chargeback and finally did so on the last day possible meaning this will now go on for another 6 weeks at least.

Embarrassing excuse for a company. Clearly a bunch of scammers who will do all they can to steal your hard earned cash. Avoid at all costs.

Ordered item (dog heart pointed ears plus name), wrong item sent (dog heart laid down ears) … emailed 3 times with zero response … tried calling, straight to voicemail … eventually got email saying that they had already responded (which they hadn’t) and still not answering the question! On the Same day, replacement arrived (correct one) which had been sent ‘tracked’ (for which I’d never received tracking email) … I emailed company to update them and suggest they check their email system as communication is everything, especially for small businesses - they never had courtesy to respond … real shame as the products are actually not bad quality, however won’t be using again

I ordered a suncatcher clock from Villager Jim's shop. They unfortunately sent the wrong one and I asked them to collect it and send the one we ordered.

The nice lady said that she would arrange for the correct one to be sent out but that they wouldn't collect the wrong one so not to worry about it. We gave it to a charity shop.

The clock they eventually sent was stunning.... but it loses around 2 hours a day, so as a clock it's useless. We're going to order another movement for it from Amazon or similar and hopefully we'll get what we expected in the first place.

Would we buy from Villager Jim's shop in future? - Very unlikely ....

My Jenny Wren splashback is beautiful.
Due to my asthma we went away whilst the decorator was painting.
My first stop being home - only half an hour ago - was the kitchen, this now looks bright and cheerful. I'm going to enjoy working there with Jenny looking on. How do I send you a photo ? I'm so happy

I brought an everlasting terrarium. It looks absolutely nothing like the picture on the site. It's a shame I can't share pictures, if I wasn't so disappointed, I would be laughing!
I should have read the reviews. They can keep the money, it serves me right for shopping without reading reviews first.

I ordered a personalised memorial stone. I received it a few days later. It was beautiful, wording exactly as I had requested. I am very pleased with my purchase. Thankyou.

Ordered a steel heart dog pointed ears received one with ears layed down looks nothing like my German shepherd more like a Labrador . Fast delivery but obviously someone can’t read .

My order has not arrived almost a full month after the order was made and after being told it was dispatched. I have emailed twice asking for an update and have heard nothing. No communication and awful customer service. I ordered this in memory of my grans cat for her birthday to cheer her up. I wouldn't mind if I was told there was a delay but have heard nothing and ruined the chance of a lovely present for my gran.

We recently purchased a slate heart 'when tomorrow starts without me ' in memory of our dogs 'Molly' and 'Tess'. The personalised name Tess was fine, Molly was dreadful letters all squashed together and sloping downwards. We questioned this and was informed by customer service there was nothing they could do it was the font. Rubbish! It's the spacing and positioning that is wrong. They were most unhelpful said we could return it at our cost and they would deduct 10% for re-stocking. We have previously bought these hearts for our dogs and never had a problem. Sadly due to awful customer service we will not use this company again. Be warned!

My order hasn't arrived, even though supposedly dispatched.
I am SO disappointed as wanted to give my friend a pet memorial keyring/ tag.
I have tried to phone, asked to email emailed twice now with no reply. I wouldn't mind if told a delay but no response at all..... mighty disappointing.

Fantastic customer service my son bought me a hanging daffodil vase (3D printed) but it was broken when it arrived. I contacted the shop and was sent a replacement immediately with no question. It’s beautiful and was a lovely Mother’s Day gift

What lovely people. I ordered Ricky and cockerel and it arrived almost immediately. A second Ricky turned up this week and when I explained they said they sent a second by mistake and I could keep it as a gift. Really nice customer service and a lovely quality print.