Disappointing stay at Villa Lanson
Disappointing stay at Villa Lanson – tired, poorly maintained and not worth the price
We booked Villa Lanson through Villas Now because we had previously stayed at Casa Gecko through the same company and had an excellent experience, so we felt confident booking with them again.
There were some positives. The pool was lovely, the beds were very comfortable, and the main bathroom was modern and attractive.
Unfortunately, the villa as a whole felt very tired and, in our opinion, did not reflect the standard or value for money we expected for the price we paid.
There were numerous maintenance issues throughout the property, including cracked plaster, scuff marks, cut wires and areas that generally looked in need of refurbishment. Outside, the canopy structure was heavily weathered and rusty, the cover had mould on it, and some of the wood was deteriorating and flaking. Several of the sun loungers had also seen better days.
The BBQ was so rusty that we did not feel comfortable using it at all.
The villa had clearly received a basic turnaround clean before our arrival, but it really needs a thorough deep clean. The shower and shower screen in the main bathroom in particular were dirty and needed a proper scrub.
The showers serving Bedrooms 2 and 3 were also frustrating to use, as there was no raised lip or barrier to contain the water, so the bathroom floors ended up flooded whenever the showers were used.
We fully appreciate that Villa Lanson is an older, more traditional property, and we were not expecting a newly built or ultra-modern villa. However, in our view there is a significant difference between a traditional property and one that feels tired and poorly maintained.
After returning home, we contacted Villas Now and provided detailed feedback. They acknowledged that a number of the maintenance issues needed to be reviewed with the owner but declined to offer any partial refund, largely because the cleaning and BBQ had not been reported during our stay.
We accepted that those particular issues may have been capable of being dealt with at the time, but our complaint was primarily about the overall condition and presentation of the villa, including maintenance issues that clearly could not have been rectified during a nine-night holiday.
We replied explaining this, later chased for a response, and then gave Villas Now a further seven days to come back to us. Unfortunately, we received no further response.
That was particularly disappointing given that we were returning customers and had previously had such a positive experience with Villas Now.
With investment, deeper cleaning and general refurbishment, Villa Lanson could be a lovely property. Sadly, in its current condition and at the price we paid, we would not choose to stay there again.
