Vinci Hair Clinic Reviews 

436
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and the professional care they receive during personal consultations, making them feel very comfortable from the start. People feel exceptionally well supported throughout the entire journey, noting clear explanations, smooth medical procedures, and reassuring aftercare that completely eases any initial nerves. Some reviewers were not happy with the communication and follow-up after their treatments, noting persistent difficulties getting timely replies to their concerns. A few consumers also mentioned disappointing results and issues with the quality of the hair procedures, feeling heavily let down by the overall outcome.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful and professional, consistently making individuals feel at... See more

Service

Reviewers mention positive feedback about service, highlighting the exceptional and professional care... See more

Product

Customers consistently note ambiguous experiences with product, reflecting a wide range of outcomes. Many... See more

User experience

Customers had positive experiences with user experience, highlighting seamless processes and professional... See more

Customer service

Users describe positive interactions with customer service, highlighting outstanding expertise, honest... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Very good experience with Vinci UK, but the after care experience stopped this being a 5* review. I had my hair transplant performed in London in December 2024. It is now 12... See more

Company replied

Rated 4 out of 5 stars

It's been ten months since my hair transplant, and I am extremely happy with my hair. I have to say, I was a bit worried during the surgery and during the few months after. While in the end, Vin... See more

Company replied

Rated 4 out of 5 stars

My experience with Vinci is very much person led. If you get the right people in front of you then the experience is very positive. I would urge anyone considering a hair transplant to have a consulta... See more

Company replied

Rated 5 out of 5 stars

All of the staff are really nice and welcoming and the surgeons are great also. Sean who did my consultation was also an extremely nice person and made me feel comfortable within the first few seconds... See more

Company replied


Company details

  1. Hair Transplantation Clinic
  2. Health Consultant

Written by the company

We are a global network of clinics with teams of healthcare professionals, from client coordinators to surgeons, passionate about what they do and dedicated to providing superior solutions to hair loss. You will find that with all of our clinics around the world, our focus is to change the lives of each and every one of those who come to us, restoring their self-confidence with our wide range of hair treatments, products and vitamins. We will be with you at all stages of the process, ensuring you have the correct information and, most importantly, receive the best post-op care you wish for. Contact us to book your NO obligation FREE consultation with us today! We will be pleased to answer any questions you might have. We understand how important this decision is to you, and we are here to help you make the right choice.

What makes us different

MSP Five-Year-Warranty

At Vinci Hair Clinic, we offer a five-year warranty for every client that undergoes micro scalp pigmentation (MSP) treatment. It means you can have a touch-up free of charge within five years of having your first session of MSP performed. Book a free consultation and take a step further on your hair restoration journey!

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

436 reviews

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This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 1 month

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4.4

All reviews

(436)

111 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience from start to finish…

Great experience from start to finish at the Malaga clinic with Dr Susanne Rossler and her team. Just finished the transplant (11/08/2025) and very satisfied with the result, care and expertise!

August 11, 2025
Unprompted review
Vinci Hair Clinic logo

Reply from Vinci Hair Clinic

Hi Jakob,

Thank you so much for your kind words and for sharing your experience at our Malaga clinic! We're thrilled to hear that you’re satisfied with the care, expertise, and results so far. Dr. Susanne Rossler and her team will be very happy to know their work made such a positive impact on your journey.

Wishing you a smooth and successful recovery, we look forward to seeing your results continue to develop in the coming months!

Kind regards,
Vinci Hair Clinic

Rated 1 out of 5 stars

Horrible experience from start to…

Horrible experience from start to finish.

Go somewhere else!

December 24, 2024
Unprompted review
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Reply from Vinci Hair Clinic

Dear Scott,

We're very sorry to hear about your experience and truly regret that we did not meet your expectations. We take all feedback seriously and would appreciate the opportunity to learn more and see how we can make things right. Please feel free to contact us directly so we can look into this further.

Kind regards,
Vinci Hair Clinic

Rated 5 out of 5 stars

Micro Scalp Pigmentation

My experience at Vinci hair clinic was amazing. From my first consultation they were very helpful and straight forward in explaining what the procedure involved and what would benefit me the most. Their staff is very friendly and professional.they do their job very well. I just want to say thankyou to Lyuba she done an amazing job and make me feel very comfortable and at ease every session. I would highly recommend this to anyone as you will be in good hands.

July 15, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Anton,

Thank you for your kind words and great feedback! We're so glad you had a positive experience and felt at ease throughout your sessions. We'll be sure to pass your thanks on to Lyuba she’ll be thrilled to hear it!

Kind regards,
Vinci Hair Clinic

Rated 5 out of 5 stars

PRP / Meso

Initially I was hesitant for quite a while about doing anything related to my hair, I had a lot of questions, I wasn’t sure about it and I’m the sort of person where I investigate everything fully before being 100% committed. It felt like a big decision to improve my hair especially as I didn’t want anything invasive but the least invasive. I started with an initial bloc mixing PRP and Mesotherapy. The first PRP I felt some discomfort because of minimum pain not being used to it. However after the second session it didn’t bother me at all and I didn’t feel anything. So far 6 months later I’ve had a 3 PRP sessions and 3 Mesotherapy sessions and there has been a massive improvement. Claudia is the head nurse has made my sessions incredibly comfortable and Miran who has overseen everything has honestly made everything a joy from start till now. By far the most incredible service and care I’ve seen. Thank you! J

July 18, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Jake,

Thank you for taking the time to share your journey we're so pleased to hear about the progress you've made and that you're seeing such great results! We're especially happy to know Claudia and Miran made your experience smooth and enjoyable throughout.

Kind regards,
Vinci Hair Clinic

Rated 5 out of 5 stars

Professional , Gentle, and Effective




⭐⭐⭐⭐⭐
Claudia provided me with an exceptional PRP treatment. She is very professional, knowledgeable, and has a gentle approach She made the entire process smooth and comfortable, and the results speak for themselves. Highly recommend Claudia and the Vinci Clinic team.

July 16, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Anjalee,

Thank you so much for your kind words and glowing review! We're thrilled to hear you had such a positive experience with Claudia and the team. Your recommendation means a lot to us.

Kind regards,
Vinci Hair Clinic

Rated 5 out of 5 stars

Highly Skilled Team, Exceptional Service

After somewhat nervously signing up for a hair transplant, I wasn’t sure what to expect, but I was worried for no reason. The experience far surpassed my expectations. Not only was the Malaga team incredibly knowledgeable, but Dr Rossler and the medical staff made me feel completely at ease. The clinic itself was spotless and modern, and the procedure was smooth, pain-free, and impressively well-organised. I appreciated how precise, hard-working, and thorough the staff were. The team was there throughout to answer my questions and provided extensive information, clear aftercare instructions, and quality post-op treatments, which really contributed to the positive experience of the surgery. Also, thanks to Neil McAleese, who arranged the procedure and guided me through this journey, from the initial consultation to post-operative care. I highly recommend Vinci to anyone considering a hair transplant.

July 8, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Christian,

Thank you so much for your fantastic review! We're absolutely delighted to hear that your experience with us exceeded your expectations. We'll be sure to pass on your kind words to Dr. Rossler, Neil, and the entire team.

Kind regards,
Vinci Hair Clinic

Rated 5 out of 5 stars

Malaga team

From the initial correspondence to completion of my FUE transplant the team in Malaga were exceptional. Understandably there were lots of questions(from me) all of of which were answered in a reassuring and patient manner. The procedure, although long was seamless with outstanding results. I thoroughly recommend Vinci.

July 4, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Kyle,

Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that you felt supported and well-informed throughout your FUE transplant journey. Our team in Malaga takes great pride in providing a seamless and reassuring experience for every client, and it's wonderful to know that this came through in your care.

We're also thrilled to hear you're happy with the results your satisfaction is our greatest reward. Thank you for recommending Vinci, and please don’t hesitate to reach out if there's anything you need in the future.

Warm regards,
The Vinci Hair Clinic Team

Rated 5 out of 5 stars

SMP patient

Very patient, always give me specialised treatment. They topped up my scalp more than most due to certain skin conditions I had and never charged me. Luba has been particularly dedicated when doing the SMP.

July 1, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Thank you for your thoughtful review and for sharing your experience with us. We're truly pleased to hear that you felt well cared for throughout your SMP journey. Our team is committed to providing personalised treatment, and it's wonderful to know that this made a difference for you especially given your unique skin needs.

We're especially proud of Luba's dedication and are glad her efforts stood out to you. Your kind words mean a lot to us, and we’re always here if you need anything moving forward.

Warm regards,
The Vinci Hair Clinic Team

Rated 5 out of 5 stars

Went for MSP 'touch up'…

Went for MSP 'touch up' treatment/procedure a week ago with Luba. Have to say Luba is very friendly and polite but more importantly her quality of work and patience is first class. Very natural results I am very pleased with. Would definitely recommend London clinic and Luba in particular for anyone coslnsidering MSP.

May 30, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Hi Mark,

Wow, thank you for sharing your experience! We're so glad to hear that Luba's friendly demeanour and meticulous work left you with natural, satisfying results. Your recommendation means the world to us!

If you're considering any future treatments or have questions, don't hesitate to reach out. We're here to help you maintain that fresh look!

Kind Regards,
Vinci Hair Clinic

Rated 1 out of 5 stars

I have complained about the results of…

I have complained about the results of PRP/ Mesotl therapy which was supposed to add density to my crown region. It didn’t lead to any improvements whatsoever. I have been sold a treatment that was not suited for my condition as I have not many active graphs in my crown region so the treatment could have never worked.

They offered me another consultation to resolve the issue but all the doctor recommended is another transplant which I have to pay for. I was expecting a much more sympathetic response especially considering I spent 1800£ on a treatment that didn’t work. Not only I was refused any refund they try to sell me another procedure claiming that another hair transplant is the only solution. If that is the case, I shouldn’t have been sold the PRP treatment.

I have trusted this clinic after a successful hair transplant which I highly recommend but I cannot say the same about the PRP/ Meso which is not something I recommend considering its efficacy and value for money.

Unfortunately, due to the way this has been handled, I will no longer be a patient at this clinic as there is no compassion or accountability. They will just try to upsell you even after you have already wasted money on a treatment that didn’t work.

June 3, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Sergio,

Thank you for sharing your experience. We understand your concerns regarding the PRP and mesotherapy treatments and appreciate your feedback.

It's important to note that the effectiveness of PRP and mesotherapy can vary depending on individual factors.

We apologise if our previous communications did not fully address your concerns. Our goal is always to provide clear information and support to our patients. We understand that each individual's situation is unique, and we are committed to offering guidance tailored to your specific needs.

Please contact us directly so we can discuss your concerns further and work towards a resolution that restores your confidence in our services.

Kind regards,
Vinci Hair Clinic

Rated 5 out of 5 stars

I have just returned home from Malaga…

I have just returned home from Malaga last week after my hair transplant, I was asked to come in for a pre op discussion with Dr Suzanne, I found her very reassuring and next day the work was carried out, they were very professional in every step of the way, the team work very hard and are very attentive to ensure there is very little discomfort, I flew home to Glasgow the day after my surgery and as soon as I landed and was driving home Dr Suzanne was on the phone to me asking if everything was going well, I also received a call from Vinci Glasgow today regarding how everything went and what the stages are going forward for the transplant to be successful, from start to finish I’m glad I used Vinci and going to Malaga has proven to be the best decision as they made it feel a very relaxed experience as I was very anxious prior to getting a hair transplant.

May 27, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear John,

Thank you so much for sharing your experience with us. Reading your words truly warmed our hearts and reaffirmed why we do what we do.

We understand that the decision to undergo a hair transplant can be both exciting and nerve-wracking. It's incredibly rewarding to hear that Dr. Suzanne and our dedicated team were able to provide the support and care you needed, not just during your time in Malaga, but also throughout your journey back home to Glasgow.

Your trust in us and your willingness to embark on this transformation are deeply appreciated. We're thrilled to have been a part of your story and look forward to supporting you as you witness the positive changes ahead.

If there's anything more we can do to assist you, please don't hesitate to reach out. Your satisfaction and well-being remain our top priority.

Kind Regards,
Vinci Hair Clinic

Rated 5 out of 5 stars

First Rate

I was treated by the excellent Luba. I was given good advice and the process was thorough and professional. I am delighted with the result and would recommend Vinci without hesitation.

April 15, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Thank you so much for your kind words! 🌟 We’re thrilled to hear that you had such a positive experience with Luba. Her professionalism and dedication to delivering great results truly shine through in every treatment, and it's fantastic to know that you felt well-advised and cared for throughout the process.

We're so pleased that you're delighted with the outcome, and we truly appreciate your recommendation. If there's anything you need in the future, we're always here to help!

Warm regards,
The Vinci Hair Clinic Team

Rated 5 out of 5 stars

Vinci Malaga

I had my transplant back in January and four months down the line it looks great and has come through really well. The team in Malaga were great and kept me at ease. Dr Rossler is incredibly knowledgeable and did a great job at leaving a very natural hairline. Everyone I know has said it looks great and they can't tell I've had it done. The finance options are also great. Would highly recommend Vinci Malaga!

January 7, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Charlie,

Thank you for your fantastic feedback! We’re thrilled to hear you’re pleased with your results and that Dr. Rossler and the Malaga team made your experience smooth and comfortable. Your recommendation means a lot to us!

Best regards,
Vinci Hair Clinic

Rated 5 out of 5 stars

Absolutely amazing

Absolutely amazing, communication from start to finish has been great. I was made to feel welcome the entire time and the team made me feel at ease before and throughout the procedure. They go into great detail about the procedure and the processes ensuring you’re fully aware of the process before agreeing to anything and are extremely transparent. The Malaga team are brilliant and I would highly recommend

April 22, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Owain,

Thank you for your kind words and trust in our team. We’re so pleased to hear that you felt informed, welcomed, and at ease throughout your journey. Transparency and care are at the heart of what we do, and we’re delighted that shone through.

Best regards,
Vinci Hair Clinic Malaga

Rated 5 out of 5 stars

Spot on sercive

My consultation with Kevin was professional and honest, he explained things clearly and laid out my options.
I didnt go for it straight away as money was a concern, but he stayed in touch and we managed to find an option that suited.
The procedure itself was done in one day and was very professional and over a week later I'm excited to see the results. Thank you.

April 14, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Lee,

Thank you for sharing your experience. We're pleased to hear Kevin provided clear guidance and support in finding the right option for you. We're excited for you as your results continue to develop and truly appreciate your trust in us.

Best regards,
Vinci Hair Clinic

Rated 5 out of 5 stars

I had my SMP done at Vinci Hair Clinic…

I had my SMP done at Vinci Hair Clinic by Luba, and she did an amazing job! She was precise, professional, ano made sure everything looked natural. Mel (the consultant/manager) was also fantastic-she explained everything clearly and made the whole process smooth. Great experience overall, highly recommend!

March 6, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Mohammad,

Thank you so much for your lovely review! We’re thrilled to hear you had such a great experience with Luba, she truly has an incredible eye for detail and always aims for that natural, flawless finish. We're also so glad Mel helped guide you through everything with ease. It means the world to us that you'd recommend Vinci, and we’re proud to have been part of your journey!

Best regards,
Vinci Hair Clinic

Rated 1 out of 5 stars

Robbers

This company have totally taken advantage of my 20 year old son who had confidence issues. The sales person was only interested in getting his commission. £ signed him up for £2,300 of treatment he doesn't need. What he should have said was you're not quite ready for us yet. An independent private dermatologist has confirmed my son doesn't have male pattern baldness but Vinci are still intent on keeping his £500 deposit and collecting £99 £or the next 18 months even though he is not having a single treatment! Perhaps he was foolish not to have seen the dermatologist first and hindsight is a wonderful thing but the response from Vinci has been ABSOLUTELY DISGUSTING. To charge a young man £2,300 for treatment he won't be having due to stress and anxiety is a disgrace. VINCI YOU SHOULD BE ASHAMED OF YOURSELVES

April 11, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Jackie,

We're truly sorry to hear that you and your son feel this way. At Vinci, we take hair loss concerns seriously and aim to provide personalised care and guidance for every client. Our consultations are designed to inform and support, not pressure, and we regret that this wasn’t how your experience felt.

While we understand your frustration, the treatment package purchased was not contraindicated and falls well within the scope of what we specialise in. The full details, including terms and conditions, were shared clearly at the time of booking. As per those terms, the cancellation occurred after the cooling-off period, and in line with industry practice, deposits and instalments are non-refundable at that stage.

We remain committed to supporting your son should he choose to continue or revisit treatment in the future, and we wish him all the very best with his hair health journey.

Best regards,
Vinci Hair Clinic

Rated 5 out of 5 stars

One day after my procedure…

Since arriving home after a 2 day back to back procedure with Vinci Hair Clinic, all I can say is I am so pleased, astonished and amazed at their professionalism and expertise.

This was my first hair transplant and leading up to the day of the procedure, Miran was exceptional with his knowledge and reliability in answering all of my questions. On the day of the procedure, I was welcomed and met the team of Samma, Santosh and Dr. Amoha. All of whom were absolutely brilliant throughout and were very comforting. They achieved the exact results I wanted and were extremely close to the number of grafts Miran and I discussed. All of the team were happy to answer any questions I had throughout the day and were constantly reassuring.

They really know what they’re doing. I am honestly blown away with the results in what they achieved in 2 days and would happily recommend anyone to use this clinic. Even the aftercare has been exceptional so far with clear guidance and instructions to follow and a follow up call from Miran to check in.

Please choose Vinci if you are looking for a hair transplant.

April 7, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Mark,

Thank you so much for this incredible review! We're absolutely delighted to hear that your experience, from your first conversation with Miran to your two-day procedure with Dr. Amoha, Sama, and Santosh—was everything you hoped for. Knowing that you felt supported, informed, and thrilled with your results means the world to us.

We're so glad to hear the aftercare has also met your expectations it’s such an important part of the journey. Thank you for your trust and your kind recommendation. We’re honoured to have been part of this milestone with you!

Best regards,
Vinci Hair Clinic

Rated 5 out of 5 stars

Brilliant Experience, could not do enough.

I just wanted to share my amazing experience with Vinci Hair Clinic, London. This wasn't my first transplant, having had previous procedure I guess I saved the best for last. After having procedures in Turkey and Pakistan, I can confidently say that Vinci Hair Clinic tops them all in every way. The consultation with Neil was outstanding; his knowledge and first-hand experience were invaluable. The pre-work to prepare my scalp was thorough and well done. Dr. Amoha Bhattia, who did my consultation and procedure , was honest and realistic. Given my prior experience, I could tell she was setting honest and realistic expectations. Which is critical in the decision making process.

On the day of the procedure, I had an incredible team by my side. Summer and Santosh, who have over 25 years of experience between them, were absolutely fantastic. The extraction process was pain-free, apart from the anaesthetic part of course, and I felt comfortable throughout. Dr. Amoha was there to make sure everything went smoothly. Her skill and support were clear throughout. The procedure exceeded my expectations, with more grafts than anticipated, which was a bonus without overharvesting the donor area. Summer's meticulous work during the extraction ensured that. I couldn't have asked for a better team than Neil, Dr. Amoha, Summer, Santosh, and the other colleague who made sure I was bandaged up for my journey home.

The post-procedure care was just as impressive, with detailed aftercare instructions and regular follow-ups to monitor my progress. The clinic's commitment to ensuring the best results didn’t end with the procedure; they provided continuous support and guidance, which was reassuring. It enabled me to ask any questions and gave me confidence. I made sure I was following the post- procedure process as I had my part to play too, and I did it exactly as I was told to, so I would get the best results possible.

Personally, I can't recommend Vinci Hair Clinic enough. If you're considering a procedure, I strongly advise you to speak with Neil or one of the advisors to get all the necessary information. Ultimately, the choice is yours, but my experience has been exceptional.

April 2, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear RP,

Thank you for taking the time to share such a heartfelt and detailed review. It means a great deal to our entire team to hear that your experience with Vinci London stood out above the rest. We're so pleased that Neil, Dr. Amoha, Sama, Santosh, and the rest of the team delivered the professionalism, care, and results you were looking for.

Your commitment to the aftercare process is just as commendable we’re glad you felt supported every step of the way. We’re truly honoured to have been your final stop on this journey, and we're thrilled that your expectations were not only met but exceeded.

Best regards,
Vinci Hair Clinic London

Rated 5 out of 5 stars

Very happy with results so far

I’ve recently had round 2 of a double hair transplant with Vinci Clinic. I had round 1 about 12 months ago in April 2024 and will be having PRP and scalp pigmentation later this year. Round 1 is now mostly healed and I’m very happy with the results. Still waiting on round 2 to heal but Im confident in the process, having already been through it once.

I’m a transgender woman and faced no problems with Vinci, and I was put onto them by a friend who’s also trans. Her transplant was about 2 years ago and her results are also great.

I had my consultation in Manchester with Neil who is a great point of contact for the company, very responsive and has been through the process himself so is knowledgeable on it.

My surgeries were in London with Dr Amoha Bhatia. Her and the team of nurses were wonderful. I struggled with the anaesthetic injections on round 1 and for round 2 they remembered and made accommodations for me to ease my discomfort

So far I’ve been very happy with the treatment that I’ve had from Vinci and can highly recommend them

February 10, 2025
Unprompted review
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Reply from Vinci Hair Clinic

Dear Alexandria,

Thank you so much for sharing your journey with us. We’re honoured to have been part of such a meaningful transformation and are truly pleased to hear how happy you are with the results so far.

It’s especially heartening to know that you felt supported and respected throughout we’re committed to creating a welcoming and inclusive experience for everyone. Neil, Dr. Amoha, and the team will be thrilled to hear your kind words.

We look forward to supporting you through the next stages of your treatment and are so grateful for your trust and recommendation.

Best regards,
Vinci Hair Clinic

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