Vinted PL Reviews 

i was left without any real hel !!!ZERO..ZERo!!!
No help when there was a issue with sent parcel to buyer,chat silly crap message that it will be resolved,i was not..things are fine when all goes smooth but when there is a issue-only chat generating Ai asnwer-No real solution to problem..
no person to person help line,only chat-useless...

Be aware!!! I wish I could give zero stars.
Vinted Buyer Protection is mandatory to pay for, but it doesn't actually protect you as a customer because you're buying from a private individual, not a commercial seller.
I bought a bag marked new with tags. I received it damaged. I filed a claim, which was denied because I didn't notice the damage on a picture(!!), even though the seller claimed the bag was new with tags and didn't mention a broken clasp.
I escalated the case to vinted legal team but despite writing three tmes, never got a reply.

My account with 30 items is blocked due to commercial selling.

A terrible service site that makes it difficult to sell items, blocks user accounts and delays payouts.

Support wouldn’t help you if you have a problem or you could wait for their response long time. My mom wrote to them 10 july. Today is 21 july and no respond.

I like the Help from Vinted and also it’s easy to find things i like

I could earn a lot of money

It’s been a month since I reported a possible scam, still not solved, no money, no product

My money has been frozen for over 3 weeks and nobody is doing anything about it.

I'm a Vinted seller and my wallet balance of around €1,000 was locked after an automated KYC request. I submitted my documents twice through the app — both times rejected by an automated system citing "poor image quality." The photos were perfectly clear and fully legible. No human ever reviewed them.

After the second rejection, the app blocked me from submitting documents at all. The verification button now just redirects me to customer support. And customer support? Copy-paste replies every single time. No explanation, no manual review, no solution.

This is Adyen's infrastructure handling my funds. As a regulated payment institution, they are responsible for safeguarding client money — not just processing it for businesses and ignoring the people whose money it actually is.

I've now sent a formal complaint directly to Adyen's compliance department. Whether they respond or not will determine the next steps.

If you're a seller on any platform powered by Adyen and your funds get frozen — be prepared for a wall of silence. Document everything from day one.

I rate my current experience with Vinted as poor. This is due to limited sales, a low number of views, and the increasing costs of boosting my closet/items, which is reducing my reach. This is my feeling towards the seller, but as a buyer, I miss country filtering. I'd also like to see more countries like Germany and the Netherlands. Promotional shipping rates haven't been available for a long time. I also miss cataloging my closet sales by size or type, or setting filters.

You are absolutely failing in solving problems in timely manner. I have two issues pending unresolved one of which is a suspended transaction. Client received the item, accepted the item and you did not release the payment!!! Another you removed my items accusing me of selling fakes and I bought them in the brand boutique!!!

No response from customer service regarding a listing that they marked as fake, not sure what went wrong, but I don’t seem to be able to get any response. Over 2 weeks.

Trash and worst customer service ever

I would strongly advise everyone to stay as far away from Vinted as possible. I absolutely cannot recommend this platform to anyone.
The biggest issue is their ridiculous automation and moderation. They block your account all the time for absolutely no reason! You try to list your clothes, and boom—you are banned or your items are hidden. They simply don't let you sell anything peacefully. The customer support is non-existent; you just get automated bot replies that don't help at all.
On top of that, Vinted is lagging behind in features depending on where you live. For example, they still haven't launched the Vinted Pro feature in Poland, leaving business sellers completely restricted and without proper tools.
There are so many other issues: constant bugs, unfair buyer protection that always favors scammers, terrible UX updates, and so on and so forth.
Save your time, energy, and nerves. This platform is a joke. 0/5 stars!

Great experience at selling

I’ve been using Vinted for some time now and I’m very satisfied. The app is easy to use, and both selling and buying are quick and convenient. Thanks to Vinted, I’ve managed to sell many items that found a second life, and at the same time I’ve discovered some great bargains at good prices. I also really appreciate the convenient shipping options and communication with other users. It’s a great place for people who enjoy conscious shopping and keeping their wardrobe organized. Highly recommended! 😊

It's great, safe and ecologic

No bad customers. Real prizes. Good support.