Virgin Balloon Flights Reviews 

Reply from Virgin Balloon Flights

6 days ago

Hi,

Kind, considerate AND seriously know their balloons – that's exactly the combination we want in a flying team! We're delighted everything delivered from booking right through to landing.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

York Racecourse, fab views and Dave at the helm – sounds like the ingredients for a cracking flight! We'll make sure Dave gets his well-earned shout-out.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

“Expertly executed” – now that's a compliment our flying team will love! Thanks for trusting us with your adventure and for the fantastic recommendation.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

That's half the fun! There's nothing quite like helping bring a giant balloon to life before climbing aboard and flying it. Thanks for getting stuck in!

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

First balloon flight and you were straight in there helping the crew – that's the spirit! We're glad Nantwich gave you such a great introduction to life in the skies.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

Sounds like Russell gave you much more than just a lift into the skies! We'll make sure both he and Chris see your lovely comments – it's brilliant to hear their knowledge, personality and hands-on approach made the day so memorable.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

Beautiful skies on the day and smooth sailing before you'd even reached the launch field – that's exactly how we like it! Thanks for the shout-out to both our flying and booking teams.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

Up, across and safely back down again – sounds like a pretty good adventure to us! Thanks for flying with us and for the shout-out to the team.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

Now THAT'S how to celebrate 60! We're delighted the crew made such a fuss of you and your daughter too – nobody needs to be in the basket to be part of the adventure.

And if one birthday flight has left you wanting another, we'd say that's a pretty successful present!

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

A brilliant flight AND your missing bag delivered back to you... now that's what we call a full-service balloon adventure!

Huge shout-out to Caroline for going the extra mile, and to Matt and the team for making your Bristol Fiesta flight such a good one. We'll make sure they all see this.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

Amazing and organised – two words we'll very happily take! Thanks for taking to the skies with us.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

Second time lucky AND on your birthday... we'd say the skies timed that rather nicely! We're delighted Peter made you feel so at ease and that you embraced the whole adventure, right down to packing the balloon away.

What a way to spend a birthday!

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

It sounds like Chris and the team absolutely made the experience – we'll make sure your comments reach them. We love that you got stuck into the action on the ground as well as enjoying the view from above!

Your point about the late confirmation for an early morning flight is well made too. A 4am start takes a little preparation, and we appreciate how challenging that can be when the final information arrives late the evening before. It's useful feedback for us as we continue looking at the customer journey around flight confirmations.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

One flight down and already thinking about the next... that's what we like to hear! Thanks for the lovely words about our team – we'll be ready when you are for round two.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

Couldn't fault it? We'll take that all day long! Sounds like the weather behaved itself beautifully too. Thanks for flying with us and for the brilliant recommendation.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

Sometimes the best presents are the ones you'd never think to buy yourself! We're delighted your children chose well and that you embraced the whole adventure, from getting the balloon ready to that lovely smooth landing.

Thanks for the fantastic recommendation.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

We're sorry you're unhappy with the cancellation and the options available to you.

We do, however, need to correct the suggestion that a sunny day necessarily means conditions are suitable for ballooning. Our pilots make their decisions using specialist aviation forecasts and consider wind speeds and direction at different altitudes, as well as the conditions expected throughout the flight and landing period. A day can look absolutely beautiful from the ground and still be unsuitable for a safe balloon flight.

When weather prevents a flight from operating, customers can rebook their experience for another suitable date. Refund eligibility depends on the voucher purchased and its applicable terms, so we're unable to comment on your individual entitlement without reviewing the specific booking.

If you haven't already done so, please contact our team with your voucher details and we'll ensure the circumstances of your booking are reviewed.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

14 cancellations AND a 2.30am alarm... and you're talking about doing it again?! That's possibly the best review we could ask for!

We'll make sure Tom and the crew see this, although we suspect Tom may be particularly pleased to hear his landing beats the airlines. Here's to that lifelong ambition finally getting its tick!

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi,

From a few clicks on the website to floating through the skies... we love hearing that every part of the journey delivered! Thanks for recognising the care our teams put in both on the ground and in the air.

Thanks,
The Virgin Balloon Flights Team

Reply from Virgin Balloon Flights

6 days ago

Hi Chris and group,

“Made a dream come true” – it doesn't get much better than that! Dave, Neil and the crew will be chuffed to bits to read this. Thank you for trusting us with such a special adventure and for the brilliant recommendation.

Thanks,
The Virgin Balloon Flights Team