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Review summary

Created with AI, based on recent reviews

Most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with the website and its functionalities, often finding it difficult to navigate or experiencing malfunctions. Payments were a frequent source of frustration, with people reporting issues with withdrawals and concerns regarding deposit processes. The products, particularly the slot games, were widely criticized for low payouts and a perceived lack of fairness. Many also felt the pricing was unfair and raised concerns about the Return to Player (RTP) rates. Customer service was consistently described as unhelpful, unresponsive, and difficult to reach. However, some customers also noted that the deposit and withdrawal processes were quick and easy. A few other people also felt that the sports betting odds were good and that the site offered decent promotions in this area.

What people talk about most

Website

Customers had negative experiences with the website. Many reviewers found it to be rigged and a scam, with... See more

Payment

Customers consistently note negative experiences with payment. Many reviewers report that the company is... See more

Product

Consumers find product to be negative, consistently reporting issues with casino games and slots. Many... See more

Price

Users describe negative interactions with price, consistently reporting that the company is a "rip off" and a... See more

Customer service

People report negative experiences with customer service. Many reviewers express dissatisfaction with... See more

Reviews shaping this summary

Rated 2 out of 5 stars

It's a very nice casino, but you're penalized for the free spins you add, which can't be activated because you're using an unsupported protocol. You also say that a random number generator determines... See more

Company replied

Rated 2 out of 5 stars

Virginbet and many other online casinos games and slots needs to review. There's no fair play link to many of these online casinos. I played Gold Strike Bonanza quite often. The algorithms make it imp... See more

Company replied

Rated 1 out of 5 stars

What a rubbish casino not only is it hard to get a bonus which seems to be impossible, getting a win even is ridiculous dead spin after dead spin ! Obviously there customer service comes on to justify... See more

Company replied


Company details

  1. Events & Entertainment

Information provided by various external sources

Enjoy the best online betting experience at Virgin Bet. Browse all the latest odds across our huge selection of sports betting markets (T&Cs Apply).


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1.6

Bad

TrustScore 1.5 out of 5

4K reviews

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Rated 5 out of 5 stars

Great site done my welcome bonus and…

Great site done my welcome bonus and then went too stake it on 10p won 320 pounds in a bonus game on 10p people who are saying you don’t win it’s lies I won hella money just ain’t got the luck clearly

October 27, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Jason, thanks for the review. Great to hear you are enjoying the site and had a nice win as well long may it continue. - Thanks Virgin Bet.

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Rated 1 out of 5 stars

This is the worst site I’ve ever seen…

This is the worst site I’ve ever seen avoid like plague u don’t win nothing ,,,virgin bet don’t write your sorry I’ve had a bad experience ,,,you rob people blind there licenses went up and u never win im with other sites please avoid they are disguisting

October 27, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Gillian

Thanks for the review and we're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.

The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

We wish you the very best of luck.

Virgin Bet

Rated 1 out of 5 stars

A joke of a bookie ,probably…

A joke of a bookie ,probably concentrating on the internet lol,used to give a free bet builder on a Sunday,used to be a 5-er now a spectacular 1 pound ! 😅it's like they where giving money out ..odds disgraceful,promotions next to none and when they are you have to spend hundreds..take your .money elsewhere,Fives their weekly player have became a joke max 1 pound per goal if you get it's a miracle. Atrocious.

October 26, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Ionut, thanks for the review. We have plenty of promotions on site across both casino and sports and you can check these out using the link https://www.virginbet.com/promotions. - Thanks Virgin Bet.

Rated 1 out of 5 stars

Absolutely avoid

Absolutely avoid! Deposited 80 in 24 hours in a single game and not a single bonus! And the last 30 not a single win! They say say it's regulated but the this site is a absolute joke, don't use this site, there are plenty of better ones amthat actually pay and actually give you a chance at winning.

Joke !

October 24, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Joe, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Rated 1 out of 5 stars

Worst ever gaming site I've played on…

Worst ever gaming site I've played on should be closed down

October 24, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Marie, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

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Rated 1 out of 5 stars

Very poor

I’ve been playing virgin bet for about a week, the slot game kept malfunctioning just spinning you kept taking money, then in the middle of a game you kick me off and disable my account. Your chat line and e mailing is a joke no joy there. I just want my money back you can not expect to close my account and keep my money £70 is a lot of money shame on you this is the worst site do not use it. Use sky vegas or mr q this one takes your money with no way to get it back u just go round in circles, also bonus do not pay out, anyone wanting to win over £20 do not play this game, bonus spins do not pay out like other sites. Honestly I’ve played all sites this is the worst the bad reviews are justified please think twice before using this site. Like I said bonuses on sites like sky vegas mr q pay out hundreds not pennys

October 20, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Deanne, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

Rated 1 out of 5 stars

Trying to Keep Money

Been betting with Virgin for over a week , deposited a large amount and have won a couple of bets today and yesterday. i closed my account due to the games freezing a lot and disconnecting.

However, I deposited today as normally and have had also withdrawn a lot as of late, made withdrawals this morning and then closed down my account to avoid going over the limit.

I chased up asking where the money - they have said they bank have rejected it saying unverified account, I have contacted my bank and they have said that no transactions have been made and they have not rejected any sort of transactions - I have asked the team again and they are struggling to provide me my money or even come up with any sort of reasonable way of helping.

October 20, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Ryan, thanks for the review. If you are encountering issues with withdrawing please reach out to us via live chat or email us at support@virginbet.com. - Thanks Virgin Bet.

Rated 1 out of 5 stars

Absolutely disgusted by Virgin Bet

Absolutely disgusted by Virgin Bet. In my opinion, bunch of crooks. Deposited sum of money, was lucky to win. The day after I tried to withdraw my winnings and have been chasing it since. I did not sign to any bonus, so that is not the reason. They are claiming that my payment method is not valid, but were quite happy to take monies from my account under the same payment. Court case begins. user TonyConnolly

October 19, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey, thanks for the review. If you are having issues with withdrawing from site, please get in touch via live chat or email us at support@virginbet.com and we would be more than happy to assist further. - Thanks Virgin Bet.

Rated 1 out of 5 stars

Withdrawal system is shocking

Withdrawal system is shocking. Customer service team is horrible. I literally tried to withdraw it showed a different bank to mine. This is a scam website that just keeps any money you won / deposited be careful

October 18, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Connaire

Thanks for taking the time to leave us a review.

We always want to make sure your withdrawals go through as smooth as possible so you can enjoy your winnings though appreciate you may have some confussions with our closed loop policy.

Further information on how this works and why you may be unable to withdraw to differing cards can be found in our handy FAQ here: https://help.virginbet.com/hc/en-gb/articles/20325557421586-Net-Deposits-Closed-Loop-System

If you do need further assistance withdrawing, you can get in touch with us via live chat or by emailing support@virginbet.com and we'd be happy to help.

Thanks for being part of the team.

Virgin Bet

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Rated 1 out of 5 stars

Notr to date/ time being I am with…

Notr to date/ time being I am with virgin internet and has emerged with 02 net work
Ok ! I say let me in twine with virgin bet I did etc etc got the wager hard work couple hrs to get the package
Got through no lie I picked up some serious £££
Tell u all I worked online in the arcades over 6yrs if u do not have a good £300 +++ 2 play with a game & adore the game got 5hrs to play!! U seriously going 2 lose!
It is controlled!! In the arcades / online increase on taxes! When u get the 3wins in 1 game get off it pay a nxt game ! Look 4 when the jackpot paid out ,,,
We r all montored !
VIRGIN BET THE WORST NOT MATTER HOW MUCH 1 PUT 1 DOES NOT GET NO BONUS COINS // ETC
DO NOT B PENNY WISE £££ FOOLISH WITH
VIRGIN BET,
BETTER SITES I WILL NOT SAY B 4 I GET ?????? ON LINE
REAL TALK / EXPERCIENCE
VIRGIN BET ON LINE IS THE WORST SITE 2 GAMBLE !

October 17, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Marcia, thanks for taking the time to leave us a review.

You'll be glad to hear all of our slots are regulated and tested for fairness and all operate using a random number generator. Additionally, all of our slots will have a return to player value which will be visible within the game info. You can read more about this in our handy FAQ here: https://help.virginbet.com/hc/en-gb/articles/360033102914-Game-fairness

You can also find more about the range of promotions we offer here: https://www.virginbet.com/promotions

If you'd like further information on how these work, you can reach our friendly support team 24/7 via live chat or emailing support@virginbet.com - Team Virgin Bet

Rated 1 out of 5 stars

When you 1st join you will win fair…

When you 1st join you will win fair good amount after that say goodbye to your money they never pay out no free spins this sites used to be brilliant but the last few months it's gone down hill I will be sticking with sky bet they seem fair thought would give this site another try and when I logged on it was still on the bigger brass what I played over 4 weeks ago so obviously it summit doggy going on stay clear save ya money or try a different site

October 14, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Michelle, thanks for the review. Please send us screenshots of your issue to support@virginbet.com and we will investigate this  - Virgin Bet

Rated 1 out of 5 stars

Misleading information

They say bests odds guarantee on all UK and Irish bets but in the small print it is only if you have placed a bet in the last 7 days

October 14, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Mukesh, thanks for the review. We would always advise reading the terms of any offers before attempting to qualify - Virgin Bet

Rated 1 out of 5 stars

Avoid virginbet at all costs-they area…

Avoid virginbet at all costs-they area company of crooks, robbers, con artists! I will be escalating my issue with them by contacting eCOGRA, a resolution helper. please read my issues I experienced with virginbet:

Dear Managing Director of Virginbet, I have been advised by your Customer Services dept, to escalate my complaint to Stage 2 by contacting you with me betting issue. I enclose copies of previous correspondence to Customer Services- it annoys me to receive a reply from them stating that the outcome will not be changed, I feel I have a very good reason to appeal and request compensation due the inconvenience I experienced when I was betting on Virginbet site on 7th-8th September 2025. The blanked screen appearing during my betting distracted me from my betting history and concentration on the site I was on- I did not want to have to transfer to a different game but was forced to as I couldn't log on to my existing game. Obviously due to this forced change I had no idea what my existing profit/ loss situation was. Normally all this information is available when you continue to bet on one specific game but I did not have this option! It was very frustrating to experience this and have to keep changing games without any control.
Secondly, the issue with my deposits was also out of order- surely when I deposit £10.00 and receive a message your deposit was successful I expect to be able to continue to play my chosen games and not find a message insufficient funds so then I have to deposit again until I can continue to play and then I find I have £20.00 or £30.00 credit on some occasions- this also put me off my concentration with my playing on your site. I felt I had no control of the amount I intended to deposit!
As I stated in my comments I never had such unfair, off putting gaming experiences in the past! It was as if it was a deliberate tactic set up by virginbet to distract me of my gambling- the sad consequence is that I lost that evening!!!
Please take serious note of my comments before I continue with my complaints with virginbet and contact eCOGRA.
Previous emails sent to virginbet:
The Shift Manager
Hello, I wish to make a formal complaint to Virginbet- on 07-08/09/25 I played slots on my virgin account. I had huge problems with the deposits as every time I deposited £10.00 I received a message stating your deposit was successful yet I was not credited £10.00 to my account so I was unable to continue to play so once again I deposited another £10.00 and sometimes this was successful so I had £20.00 credit in my account or on some occasions I had to deposit another £10.00 as the £20.00 was not credited, I ended up having £30.00 of credits! I wasn't very happy as I wanted to be in control of my deposits (you should be able to see these inconsistent credits to prove my issue?)
Secondly, to annoy me more was my betting screen kept blacking out so I lost control of what my balance was and I could not retrieve my existing game so I had to switch to an alternative game- this happened several times! Please see the betting history to prove this issue once again? I am a relatively new customer of virginbet but I haven't been very lucky with my winnings and my treatment online!
I have never had problems like this with other betting sites- it does knock you out of your concentration with your bets being messed about online with virginbet!!!
I look forward to your positive reply.

September 7, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey jolanta, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

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Rated 1 out of 5 stars

The BIG GLITCH

This review, is not for Virgin Bet, but for the people 🙂. All ODS are against you, and i'll explain you why. I'm playing on this site for quite a while now, experimenting and recording every game for my chanels (YT and TT). I took a random game, as the main game, and a few on the side, to see how they react vs MAIN game, wich my personal choice was Rick and Morty. Basically, ALL games on this site, even if they are diferent brands, are connected on the same server, wich uses the same coding, for all games, meaning that if on one game you start loosing, and want to change game, basically on the other game you still continue to lose. Let's say you are new to this platform, in the first 2 weeks you will have a few good rounds, invest a £50 a day, and gaind £100-£150, random, it's a 50%/50%, so you get trapped, and you want something bigger. Well, that's the moment you start trying bigger bets, and that why the system will fail all incoming bonuses, and when you think you will get it, it fails again, or give you the minimum win posible, so basically you are loosing money by investing more than you actualy gain. Today I've invested £500, and recorded for almost 3 hours, and now i'll talk about the BIG GLITCH, wich, actualy i saw it every single time i was about to get a bonus....the interface of the game glitches, jumps to differen patterns, for a few miliseconds is delayed, get you disconnected mid game, errors occur, and then PUFFF, the bonus fails you, and this happend because the system recalculates the encoding, how to get the actual posible bonus, away from you. Minimum bet is £0.10 p- maximum is £5, and as long as you play unde £1, the game will throw now and then a bonus, just to keep you going, and hope...If you play small, £0.10-20-30p, all you do is extend the time you grind, but still lose the money bit by bit, but the moment you bet more than £1, bonuses ratio decrease drastically, and even if you are actualy "lucky" enough to land one bonus, after tries and tries, it WILL FAIL in 99% of the cases. So beting small, you just extend the agony, and bet bigger, you will lose faster. And of course, if you will make a review about being unsatisfied about the platform/games win ratio, the moderators will tell you that probably, you were unfortunate, and got a bad game day, and if you could suggest on how they can improve your experience, and that's it. Nothing changes, They GAIN, You lose, on short/long term...you decide.
P.S.
The fact that they say that the platform is verified by a third party, just to be a FAIR GAME platform...well...we all know how the world spins.

October 11, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Antonio

The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

Thanks

Virgin Bet

Rated 2 out of 5 stars

Take ages (in betting terms) to settle…

Take ages (in betting terms) to settle bets

October 5, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Stephen, thanks for the review. Please note, whilst it is usually a lot quicker, we always advise that settlement can take up to an hour after the event has ended  - Virgin Bet

Rated 1 out of 5 stars

Just constantly swallows your money…

Just constantly swallows your money this site. Not had a feature in about £200 worth of deposits. You’ll never get a withdrawal.

Totally gone downhill this one. been a customer for years but genuinely contemplating weather or not to stay a customer here.

October 5, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Trotter

Thanks for the review and we're sorry you've had an unlucky experience on Virgin Bet and understand how disheartening this can be.

The random number generator is a requirement of the gaming license issued by our regulators and every UK site is obligated to use one. The generator is regularly checked and audited by our regulators to ensure it's working correctly and that it's absolutely fair for everyone.

This license is provided by the Gambling Commission, which regulates all online gambling activity, in conjunction with the Government of Gibraltar and Gibraltar Gambling Commissioner. All games are frequently tested to ensure they operate within the expected bounds of performance.

When you make a wager on any game, an electronic request is sent to the random number generator for a completely random combination. The generator receives no info on how much you're betting, how much you've wagered before or whether you ever have. It's a completely unique and random combination generated within a matter of milliseconds.

Upon receipt of this, our game servers work out whether it should be a win or not and will credit any winnings. Due to this process, each and every wager is completely unique, ensuring maximum fairness across the board. It's purely down to luck and chance as to how often and when you receive these winning combinations.

We wish you the very best of luck.

Thanks for being part of the team.

Virgin Bet

Rated 1 out of 5 stars

Suss

Opened and closed the account within 30 minutes. Played live dealer blackjack hosted by evolution gaming..where do I start. In 10 years of playing blackjack I have a very good understanding of good/bad variance and probabilities..evolution gaming seems to defy this, let me explain. I have never seen a dealer have so many 10 upcards which is either a 20 or one point above player. Even when a player holds a solid 20 Vs a dealer upcard of 3-6, they somehow manage to magically produce a 3-5 card 21. Surprising? Not really, evolution gaming stock fell massively when their partnership deal fell through in Asia, they are also currently under investigation by the gambling comission for illegal black market activities. You may ask how is this relevant to their improbable outcomes? I will answer, when there share price plummets it means investors are losing confidence, no investors=no money. Furthermore it is a well known fact that evolution gaming, playtech, pragmatic and stakelogic all use digital overlay on their cards...makes you question if what you are actually seeing is real.
Anyway when I spoke to virginbet support to close my account, they asked for a reason why, I told them flat about my concerns over evolution gaming a fairness. Support then proceeded to states "we will be happy to assist you", but before we close your account we have questions.. 1. Are you comfortable with what your betting? 2. Do you feel in control?
I answered 1. Pocket change and 2. Every time.

Just be careful people, virginbet do not want to acknowledge any fairness issues, all they want is for you to deposit, bet and repeat.

Oh..before you attempt to respond virginbet please write a human response and save your corporate dribble about regulation and RNG etc as it gets old.

October 4, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey J, thanks for your review and valuable feedback. We will be sure to pass this to our team for further review! - Virgin Bet

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Rated 1 out of 5 stars

This company is a joke

This company is a joke

October 4, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Barry, thanks for the review. If you can provide us any feedback to help us improve, that would be great! - Virgin Bet

Rated 1 out of 5 stars

I’ve been trying to withdraw my money…

I’ve been trying to withdraw my money I’ve not got an in date passport or drivers licence either won’t give me my withdrawal yet they let people play on there they should get verified before deposits are made if you won’t verify them at all

October 1, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Mathew, thanks for your review. If you have an issue withdrawing, then please contact our Customer Support team, as we are unable to answer account-specific queries on this platform - Virgin Bet

Rated 1 out of 5 stars

Honestly I have no words for this site…

Honestly I have no words for this site to be honest there monthly egg games is the biggest scam ever you get 30 eggs all I won was 1 spin absolutely disgusting no matter what you deposit on this site never again I will be depositing on this site there games are terrible the payout are shocking and the monthly game is a scam stay away

September 30, 2025
Unprompted review
Virgin Bet logo

Reply from Virgin Bet

Hey Crystal, thanks for taking the time to leave your feedback. We're sorry to hear you've had a negative experience on site. If you would like to provide us with some more detailed feedback, please contact our customer support team on support@virginbet.com. - Team Virgin Bet

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