VirtualStaff.ph Reviews 678

Reply from VirtualStaff.ph

Updated Nov 2, 2024

We’d like to clarify a few key aspects of our platform to provide a better understanding of how VirtualStaff.ph operates.

First and foremost, all workers on our platform choose their own rate. We are the only BPO in the Philippines that empowers workers to set their target salary based on their skills, experience, and the market demand. This allows professionals on our platform to negotiate directly with businesses for a salary both parties agree upon, leading to fair compensation.

Our approach has contributed to hundreds of 5-star reviews from Filipino professionals who have benefited from building their careers with us. On average, the pay on our platform is significantly higher than traditional BPOs like Teleperformance, thanks to this worker-first model.

The $99/month subscriptions businesses pay is not just for recruitment. It encompasses compliance, HR, payroll, and classification—all in one easy-to-use platform designed to streamline team management. Additionally, with our 7-day free trial, businesses can explore these features before committing, ensuring it’s the right fit.

To find suitable candidates, you can use various filtering options when posting a job:

1. Request video applications to assess candidates’ communication and professionalism.

2. Filter by experience, for example, “3+ years of accountancy experience.”

3. Ask applicants to answer specific questions, such as “Why are you a good fit for this role?”

We also provide filtering options like “verified” and “trusted talent” to help you further narrow down candidates and find the best fit for your team.

For businesses with higher demands, we offer an enterprise solution that operates more akin to a traditional BPO setup. This solution is popular with some of our largest clients, allowing them to build and scale teams efficiently in the Philippines with additional support and structure.

In summary:

1. All talent on our platform set their target salary, which is inclusive of compliance fees and fully transparent. This rate is then negotiated, ensuring a fair arrangement for both sides.

2. Empowering workers to choose their own rate promotes higher pay and better opportunities, evidenced by our community of over 1,000,000 professionals.

3. Flexible filtering options and our enterprise solution provide businesses with the tools to find the right talent effectively.

Thank you again for your input. We’re committed to creating a fair and transparent platform that benefits both businesses and workers alike.

Reply from VirtualStaff.ph

Oct 15, 2024

Hi Erwin,

Thank you for sharing your feedback. We're sorry to hear about your experience and would like to address your concerns.

Job Applications: Sometimes, responses from employers can take time depending on the position and the hiring timeline. However, we encourage you to review your profile and ensure it’s fully optimized with relevant skills and experience. This will increase your chances of being noticed by employers.

Messages from Unapplied Jobs: If you’re receiving messages from jobs you didn’t apply for, it could be due to employers finding your profile through our platform's search function and reaching out directly. This is a feature designed to connect candidates with relevant job opportunities.

Scammers: We take the safety of our platform very seriously. If you receive any suspicious messages, please report them immediately, and we’ll investigate. We continuously work on improving security to protect users from fraudulent activities.

We value your feedback and are always striving to improve. Please reach out to our support team directly at [support email] so we can assist you further and address any other concerns you may have.

Thank you for using VirtualStaff.ph, and we hope to help you find the right opportunity soon.

Reply from VirtualStaff.ph

Sep 25, 2024

Hi Ellen,

Thank you for your feedback, it helps us constantly improve the platform.

At VirtualStaff.ph, we've recently introduced several new safety measures to protect our freelancers and remote workers from scams. Here's what we've done:

1. Verified Sign-Ups: All clients/employers must now sign up using verified card details with CVC checks to ensure legitimacy.

2. ID and Check Requirements: Before any messaging or interviews can take place, clients must provide ID and pass a verification process.

3. Platform-Only Hiring: To ensure your safety, all job offers and agreements must be made within VirtualStaff.ph. If you're not sent a job offer through the platform or an agreement isn't formalized here, please don't accept it. Legitimate employers will always hire within the platform.

4. Job Post Screenings: We screen all job posts and rescreen them if any edits are made.

5. New Safety Tips and Reporting: We've added safety tips within your dashboard, along with a "report" feature to flag any suspicious or inappropriate behavior.

We're continually working to ensure that our platform remains safe and trustworthy for everyone.

Please don't hesitate to reach out if you need any further assistance.

Reply from VirtualStaff.ph

Sep 20, 2024

Thank you for your feedback! We're committed to making VirtualStaff.ph as safe and user-friendly as possible. All job posts go through a review by our platform safety team, and any edits to job posts are also carefully reviewed to ensure they meet our guidelines.

Additionally, within this month, we'll be enhancing security further by requiring all employers to submit an ID alongside face recognition. We also encourage users to utilize the "report" feature if they come across any inappropriate job postings or behavior. Your suggestions regarding chat and inbox improvements have been noted, and we'll work on making them even better.

We appreciate your input as we continue to improve the platform!