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Vision Express Reviews 351,375

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TrustScore 4.5 out of 5

4.6

Glasses Store
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Review summary

Created with AI, based on recent reviews

Looking at 8,104 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional service, often highlighting their politeness, helpfulness, and friendly demeanor, making the overall experience pleasant and comfortable. Many people appreciate the thorough eye tests and the detailed explanations provided by the opticians, instilling trust and confidence in the care received. The customer service is frequently described as top-notch, with reviewers noting the efficiency and professionalism from initial welcome to choosing frames and understanding payment options. However, some customers also noted issues with the product itself, experiencing problems with new glasses not providing clear vision or needing adjustments. A few other people also felt that the customer experience was poor due to inaccurate records, inexperienced staff, or a lack of clear communication regarding prescriptions and eye health.

What people talk about most

Staff

People report positive experiences with staff, consistently describing them as helpful, friendly, and... See more

Service

Customers had positive experiences with service, often highlighting the exceptional and professional service... See more

Product

Customers consistently note ambiguous experiences with products, with some reviewers expressing satisfaction... See more

Customer service

Users describe positive interactions with customer service, often highlighting excellent and professional... See more

User experience

Consumers find the overall user experience to be positive, with many describing it as delightful,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After being a specsavers customer for over a decade, I grew tired of always just making do with poor tests and even worse glasses. I visited Vision Express in Orpington Tesco and had a totally differe... See more

Rated 5 out of 5 stars

I arrived with little optimism that my vision problems would be solved. In the event they weren't, but I am more optimistic that they will be. All be it that things will take at least 12 weeks to a r... See more

Rated 5 out of 5 stars

Hastings Vision Express ! What a star branch ⭐️⭐️⭐️⭐️⭐️⭐️ I was helped by all members of staff during my recent visit and cannot recommend this store highly enough ! Top notch quality customer servi... See more

Rated 5 out of 5 stars

After an unfortunate accident with my Nuance audio glasses, Alison and Richard went above and beyond to get them replaced and back to me as quickly as possible. There were lots of phone calls and tri... See more

Company details

  1. Glasses Store
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Optician
  5. Sunglasses Store

Written by the company

Vision Express Opticians. Book an eye test online for prescription glasses, contact lenses and sunglasses. Choose from an extensive range of designer frames from your local Vision Express store.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

351K reviews

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Rated 5 out of 5 stars

Quick and excellent service

The team managed to fit me for an emergency eye health check. The optician quickly identified the issue and created a clear treatment plan. I have seen such a quick improvement so thank you!

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. 5 ***** . Thorough professional , Polite , Compassionate , Customer friendly , Helpful , Generous with time , Attentive and Fantastic/

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Yearly Eye Test.

Went to have my yearly eye test at Vision Express in Helston Tesco store.The examination was held in a very professional manner and every thing was explained to me about my eyes in a clear way.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service as always

Excellent service as always. Thorough eye check and wonderful team in the eye wear sales area. The team are warm, friendly and always happy to help. Thoroughly recommend the Worthing Branch.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

Easy process

Easy process , went in the shop found the frames I had seen on line , they bring your prescription up on screen from last visit and order done . Only takes a few mins. Delivery to shop in about 7 to 10 days.

May 29, 2026
Unprompted review
Rated 5 out of 5 stars

I was well looked after

I was well looked after, from the initial chat with reception, to the optician doing their magic, to the assistance in choosing my new frames

May 29, 2026
Unprompted review

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