Boots Opticians Reviews 

11,180
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 2,330 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly and professional staff for providing thorough eye tests, making sure every detail is clearly explained during appointments. Many people genuinely appreciate the attentive service when choosing new glasses, noting that assistants are patient and very helpful throughout the process. Some reviewers were not happy with communication issues, noting frustrating delays and difficulties when trying to resolve order problems or collect correct items. A few other people also felt that customer service fell short regarding appointment handling, branch organization, and overall staff attentiveness during their visits.

What people talk about most

Staff

Users describe positive interactions with staff, frequently highlighting the friendly, helpful, and highly... See more

Service

People report positive experiences with service, frequently praising the thorough eye tests and helpful... See more

Product

Reviewers highlight ambiguous aspects of product, with many customers praising the supportive assistance in... See more

Customer service

Customers had ambiguous experiences with customer service, as many reviewers praised the high level of care,... See more

User experience

Customers consistently note positive experiences with user experience, highlighting quick appointments,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Visited Hampstead branch today, having broken my frames in an accident. Sundip cleverly replaced the frames on the spot. Excellent, prompt service from all staff involved; couldn't have been more h... See more

Company replied

Rated 5 out of 5 stars

Fantastic service from arrival to leaving the store. Optometrist was very thorough in explaining my results. Jade was amazing helping me choose my frames explaining the different options. Jade is c... See more

Company replied

Rated 5 out of 5 stars

After having laser treatment, I recently had my follow-up eye test at Penzance Branch. This was done with great care and kindness by Katharina. The routine pre-tests were very efficiently done b... See more

Company replied

Rated 5 out of 5 stars

I called in today to collect my new glasses, I was very impressed with how helpful every member of staff was, but two members in particular stood out. Zai Aab (I hope I spelt that correctly) was r... See more

Company replied


Company details

  1. Optician
  2. Contact Lenses Supplier
  3. Eye Care Center
  4. Glasses Store
  5. Sunglasses Store

About Boots Opticians

Written by the company

Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.

With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.

Discover our range of affordable glasses from our own brand range to your favourite designer brands.

We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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Replied to 97% of negative reviews

Typically replies within 24 hours

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4.4

All reviews

(11,180)

2,324 reviews in the last 12 months

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Rated 5 out of 5 stars

Friendly and professional staff

Friendly and professional staff. Seen really quickly and stress free.

September 27, 2026
Unprompted review
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Reply from Boots Opticians

Your review is a sight for sore eyes - thank you for making our day.

Rated 2 out of 5 stars

That when you are trying contact lenses…

That when you are trying contact lenses for the first time, that they should tell you that the lenses are handed, so there one that should be used for your right eye and one for your left eye.

July 24, 2026
Unprompted review
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Reply from Boots Opticians

Fabulous! Seeing all those stars truly made our day. Thank you!

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Rated 1 out of 5 stars

Bad experience Boots Optician Kingston, Milton Keynes

Visited Boots Opticians in Kingston Centre, Milton Keynes and will NEVER go there again. Was greeted by a man who told me I'd have to rebook as I was late as next customer was due in soon..
I was only 5 minutes late!!!! Was made to feel like I was nuisance as he continued to tell me that I had had a test within last 2 years so would not get a free test (despite being over 60) and didn't listen when I explained i was struggling to see computer screen.

Well done to this member of staff - you've lost my business, and that of my family too!!

September 28, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for taking the time to share your feedback.

We're sorry to hear that you were disappointed with your experience. We appreciate you bringing your concerns to our attention regarding your appointment and the service you received during your visit.

Can you please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch:

Full name
Date of birth
Telephone number
The store you visited.

Rated 5 out of 5 stars

Very helpful

Very helpful, answered all my questions fully

September 28, 2026
Unprompted review
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Reply from Boots Opticians

We're thrilled your visit was a clear success.

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Rated 5 out of 5 stars

Visited Frome branch last week to get…

Visited Frome branch last week to get my glasses repaired as bridge pads had come adrift, the two young ladies were extremely helpful, friendly and sorted out the problem efficiently.
Thank you both so much.

September 21, 2026
Unprompted review
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Reply from Boots Opticians

Thanks for the brilliant feedback - no adjustments needed!

Rated 5 out of 5 stars

Friendly and helpful staff

Friendly and helpful staff. I feel like everyone had my best interests at heart. Very thorough and professional.

September 23, 2026
Unprompted review
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Reply from Boots Opticians

Your review is a sight for sore eyes - thank you for making our day.

Rated 5 out of 5 stars

Kind and helpful staff

Went to chelmsford boots opticians. My boots glasses frame had broken. Lovely helpful lady called Julie replaced them after looking at them within 15 mins very good service.

September 25, 2026
Unprompted review
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Reply from Boots Opticians

Thanks for the brilliant feedback - no adjustments needed!

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Rated 5 out of 5 stars

Detailed scan

Shuhena Khan was very thorough in her assessment she clearly knows what she is doing I had a detailed examination for neurological purposes

September 26, 2026
Unprompted review
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Reply from Boots Opticians

Your review is a sight for sore eyes - thank you for making our day.

Rated 5 out of 5 stars

The optician was great and the staff…

The optician was great and the staff friendly but the shop is too small to comfortably browse for new frames when other customers are in there

September 26, 2026
Unprompted review
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Reply from Boots Opticians

We're thrilled your visit was a clear success.

Rated 5 out of 5 stars

A service worthy of praise

Sana and Hassan in the Birmingham High street branch were just excellent. Talked us through every step of the process and provided all relevant advice and options available.

September 25, 2026
Unprompted review
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Reply from Boots Opticians

Fabulous! Seeing all those stars truly made our day. Thank you!

Rated 5 out of 5 stars

I visited boots opticians today with my…father

I visited boots opticians today with my 80 year old father. They were so patient and through with him. Absolutely fantastic service, the lovely young assistant Katie and the optician Reenal were amazing

September 26, 2026
Unprompted review
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Reply from Boots Opticians

Thanks for the brilliant feedback - no adjustments needed!

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Rated 5 out of 5 stars

As soon as l got in the the shop the staff made me feel at ease.

As soon as l got in the the shop the staff were very helpful . Tina & Rosy were friendly and helpful.
The Optometrist James Ma was professional and thorough explaining every stage of my test . He answered all my questions and gave me lots of good advice about my eyes . I would definitely recommend him .

September 25, 2026
Unprompted review
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Reply from Boots Opticians

Your review is a sight for sore eyes - thank you for making our day.

Rated 5 out of 5 stars

Rayleigh High Street Branch has…

Rayleigh High Street Branch has extremely polite, professional and helpful staff.
Good service, and I would highly recommend them.

September 25, 2026
Unprompted review
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Reply from Boots Opticians

Five stars? We're seeing sparkles. You're the real vision here!

Rated 5 out of 5 stars

Eye appointment

Pakiza was absolutely brilliant, really friendly and helpful, and explained everything clearly. She made the whole appointment really easy and comfortable. Thanks Thomas

September 26, 2026
Unprompted review
Boots Opticians logo

Reply from Boots Opticians

We're thrilled your visit was a clear success.

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