Appointments for my wife and I today in Bodmin. Both had tests and were prepared to buy new glasses and prescription sunglasses. Following test my wife was told she needed neither . I needed to cha... See more
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Review summary
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A first class experience. Visited Boots opticians in Sunderland for a routine eye test. A very warm greeting by Rob upon arriving in store. Rob took me through booking in and carrying out the... See more
Company replied
I highly recommend Boots Options in Billericay, Essex they have brilliant staff and they are always friendly and helpful with their customers. Kate on reception is lovely and Renal who does my Eye Tes... See more
Company replied
I visited Boots opticians in Lancaster today for an eye test and new glasses. The Optometrist Sabina explained to me quite clearly how my test had gone and what my requirements were. I was attended t... See more
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Company details
About Boots Opticians
Written by the company
Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.
With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.
Discover our range of affordable glasses from our own brand range to your favourite designer brands.
We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.
Contact info
4.4
Excellent
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Exulant service allround
A very good inspection of my eyes more so with my family history.
October 7, 2026
Unprompted review
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Welcoming and well trained staff
Welcoming and well trained staff. Excellent service. Great turnaround time for new glasses and good choice of stock options.
October 6, 2026
Unprompted review
Had my appointment today at london…
Had my appointment today at london colney , was refused to be seen as i reached 5 mins late on opticians desk. I was at boots on time , took me time to locate optician area.
October 8, 2026
Unprompted review
The A team are at the Horley Branch
The attention to detail, the personal approach from each member of the team both at the day of my eye test to the collection of my new glasses was indeed first class all round!
October 6, 2026
Unprompted review
A very relaxed and no rush experience…
A very relaxed and no rush experience with people who knew what they were about
October 4, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re pleased to hear you had a relaxed, unrushed experience and felt confident in the knowledge and professionalism of our team. We really appreciate you taking the time to share your experience.
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Got an eye test appointment on the same…
Got an eye test appointment on the same day. Staff were chatty, friendly and knowledgeable, a great team in the Maldon shop
October 5, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback! We’re delighted you were able to get a same-day appointment and that our Maldon team made you feel so welcome with their friendly, chatty and knowledgeable approach. We’ll be sure to share your kind words with the team!
A VERY RELAXED ATMOSTPHERE AT SWINDON…
A VERY RELAXED ATMOSTPHERE AT SWINDON TOWN CENTRE. THE OPTICAN CARRIED OUT ALL MY TESTS WITH PAITENCE AND MAKING ME FEEL WORTHY OF HER TIME.
MY RESULTS WERE COMPARED TO MY RESULTS FROM TWO YEARS EARLIER.
I WAS SHOWN MY RESULTS AND THE OPTICIAN EXPLAINED ALL THE RESULTS CLEARLY.
MEASUREMENTS TAKEN.
NOT PUT UNDER ANY PRESSURE TO BUY A CERTAIN TYPE OF GLASSES.
I STILL HAVE TO PICK UP MY NEW GLASSES.
VERY HAPPY TO RECOMMEND BOOTS SWINDON TO ANYONE.
October 1, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback. We’re delighted to hear you had such a relaxed experience at our Swindon Town Centre store and that the optician took the time to explain your results clearly and ensure you felt comfortable throughout. We’re also pleased you felt under no pressure when choosing your glasses. Thank you for recommending us!
Excellent servicd
I had a wonderful experience during my visit to the optician. He was extremely patient, professional, and attentive throughout the entire appointment. He took the time to explain my eye condition to me in great detail and made sure I fully understood everything.
What impressed me most was the care and consideration he showed. As English is not my first language, he even used a translation app to communicate with me in my own language and make absolutely sure that I understood all the information clearly.
I felt that I was given plenty of time and personal attention, and I never felt rushed. I am very grateful for such a professional, caring, and thoughtful service.
October 6, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback. We’re delighted to hear that you felt so well cared for during your appointment and that our optician took the time to explain everything clearly and ensure you fully understood your results. It’s especially lovely to hear that you felt listened to, supported and never rushed. We really appreciate you taking the time to share your experience.
Very helpful took time to explain at…
Very helpful took time to explain at each stage of the eye test
October 6, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re pleased to hear you found the team so helpful and that they took the time to explain each stage of your eye test. We really appreciate you sharing your experience.
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Good customer service
Good customer service , very friendly optometrist and always happy to listen and answer questions
September 29, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear you received great customer service and found our optometrist friendly, approachable and happy to answer your questions. We really appreciate you taking the time to share your experience.
Amy and Heena at the Fakenham branch
Amy and Heena at the Fakenham branch, were very helpful and professional, from the moment I walked in I was greeted with a smile and felt important, I didn't have to wait and went straight in, I was given the option to have advanced scanning which i took as i think the eyes are very important to look after and i hadn't been for an eye test for around 4 years, everything was explained and was all healthy, my eyes were tested by Heena and I required a stronger pair of glasses, Amy helped me choose them and explained everything for a better fit, I left happy knowing that my eyes are good and I've got a pair of good looking glasses, all in all an outstanding service, many thanks
October 6, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your wonderful feedback. We’re delighted to hear that Amy and Heena made you feel so welcome and provided such a friendly and professional service. It’s great to know everything was clearly explained and that Amy helped you find a pair of glasses you’re happy with. We’ll be sure to share your kind words with the team!
The pre checks quick and easy the extra…
The pre checks quick and easy the extra scan is priced well and gives you extra peace of mind,The staff are very professional and the optician was good at explaining all the scan parameters.
October 6, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback. We’re pleased to hear you found the pre-checks quick and easy, and that the additional scan gave you extra peace of mind. It’s great to know our team were professional and that the optician explained everything clearly. We really appreciate you sharing your experience.
Reply from Boots Opticians
Thank you for your lovely feedback. We’re delighted to hear you found our service excellent, attentive and efficient. We really appreciate you taking the time to share your experience.
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Contact Lens & Glasses Check Up
All the staff at the Rayleigh, Essex Branch were extremely helpful and attentive. In particular, Barbara who took time to assist with my choosing the right frames and clearly explaining my options. She was very patient with a warm nature.
October 6, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback, Lisa. We’re delighted to hear you found the Rayleigh team helpful and attentive, and we’ll be sure to pass your kind words on to Barbara. We’re so pleased she made your frame selection a positive experience, and we look forward to welcoming you back.
The doctor and the customer assistant…
The doctor and the customer assistant were very helpful.
October 5, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your kind feedback. We’re delighted to hear that you found our team very helpful and that you had a positive experience. We really appreciate you taking the time to share your review.
A complete waste of time !!!!
I was contacted by someone from Boots to book annual eye tests for myself and my wife.These were duly booked for today and we were checked in on our arrival.
However when I was called for one of the pre checks I was informed that I could not have a free NHS check as my review was not due until next month.One must ask why was I booked for October in the first place?I will not be returning.
October 6, 2026
Unprompted review
Reply from Boots Opticians
We’re sorry to hear about your experience and understand your frustration, particularly as you had been contacted by Boots and booked for an appointment only to be told on arrival that your NHS eye test was not yet due. We appreciate how disappointing and inconvenient this must have been, and we would like the opportunity to look into what happened with your booking and understand how this occurred. Please contact us at boots.customercare@boots.co.uk with a copy of your review along with the below information and we will be in touch: Full name, Date of birth, Telephone number, The store you visited, and we will be in touch.
Felt at ease
Went for an eye test,from walking in to going couldn’t help you enough.So friendly and nice to see happy staff says a lot,good team 🥰
October 5, 2026
Unprompted review
Reply from Boots Opticians
Thank you for your lovely feedback! We’re delighted to hear that you found the team so friendly, welcoming and helpful throughout your visit. It’s wonderful to know their positive attitude made such a great impression. 🥰
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The exam was thorough and informative
The exam was thorough and informative, however the second assistant that did the scan test was sullen, did not smile and made me feel like an inconvenience.
October 5, 2026
Unprompted review
Reply from Boots Opticians
Thank you for taking the time to share your feedback. We’re pleased to hear that you found your eye examination thorough and informative, although we’re sorry to learn that you did not feel as comfortable or welcomed as you should have during the scan test. We pride ourselves on providing a friendly and positive experience for every customer, so we’re disappointed that this was not reflected during your visit. Your feedback is appreciated and will be shared with the team as we continue to improve the customer experience.
I had an appointment with Kristy to…
I had an appointment with Kristy to collect my new vary focal glasses. Kristy was really helpful getting me set up and giving me information for my new glasses as I hadn’t had vary focals before. Glasses are well made and I’m very happy with them.
October 5, 2026
Unprompted review
Reply from Boots Opticians
Thank you so much for your lovely review! We’re delighted to hear that you’re happy with your new varifocal glasses and that Kristy was able to make the experience smooth and informative for you. We know that getting used to varifocals can take a little time, so it’s great to hear you felt well supported throughout the process. We’ll be sure to pass your kind words on to Kristy. Enjoy your new glasses!
As per my reviews year on year
As per my reviews year on year, this year is no different. This appointment was a re arranged visit as I was a week early for my eye test and that meant as I qualify for free eye tests, it would have been chargeable. That was great initial customer service.
Upon my new appointment, I was treated with respect and a valued customer. Informed in every aspect of my eye test and what to expect.
All staff were extremely professional and knowledgeable. This being a constant theme I've experienced for some years at my previous Boots store.
This is a new store as I have relocated and I think I made the point in my last posting, that it is clear, the training policy in Boots, clearly is a winning formula because I might well have been in my old store, given the level of customer service afforded me. It is quite simply... Simple as that.
October 5, 2026
Unprompted review
Reply from Boots Opticians
Thank you so much for your continued support and for taking the time to share such wonderful feedback. We’re delighted to hear that, despite moving to a new area, you received the same high level of service and care that you have experienced with Boots over the years. It’s fantastic to know that our team made you feel valued, kept you fully informed throughout your appointment, and provided a professional and knowledgeable service. We really appreciate your kind comments about our staff and training, and we’ll be sure to share your feedback with the team. We look forward to welcoming you back again next year!
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