Boots Opticians Reviews 

11,461
•
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 2,313 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the extremely professional and welcoming staff who take the time to explain eye tests clearly and provide wonderful assistance when choosing new frames. People consistently enjoy a wonderfully smooth, relaxing visit, deeply appreciating the thorough medical examinations and attentive guidance offered throughout the entire appointment. However, some customers also noted frustrating issues with delayed product delivery, excessively long waiting times, or unfortunate mistakes regarding glasses prescriptions. A few people experienced poor communication, rude staff interactions, and unhelpful customer service when attempting to resolve all of these unexpected problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting thorough eye exams,... See more

Service

Consumers find service to be positive, highlighting professional and thorough eye tests along with friendly... See more

Product

Customers had ambiguous experiences with product, as many reviewers expressed great satisfaction with the... See more

Customer service

Users describe ambiguous interactions with customer service, as many reviewers highlight helpful,... See more

User experience

People report positive experiences, highlighting that the visit is seamless, relaxing, and very professional.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The initial checks were done in an ok manner, although I felt that they have been done more professionally in the past. The lady then said "I'll just check your glasses prescription whilst you go to t... See more

Company replied

Rated 5 out of 5 stars

Visited High Street Skipton North Yorkshire on the 20th October 2026. Very welcoming and friendly atmosphere. The staff were all very helpful, pleasant and very professional. The optician herself ex... See more

Company replied

Rated 5 out of 5 stars

Popped into London Road , Bognor Boots, just to ask advice on how I could repair both pairs of my glasses. I had run out of the Boots insurance policy. I'd like to give a big thank you, to Jodie, who... See more

Company replied

Rated 5 out of 5 stars

Went to Boots opticians in Lincoln with a problem with my spectacles frane. Seen by Doug who listened and actioned. Ended up going back several times and he got me new frame. So pleased with his profe... See more

Company replied


Company details

  1. Optician
  2. also in
  3. Contact Lenses Supplier
  4. Eye Care Center
  5. Glasses Store
  6. Sunglasses Store

About Boots Opticians

Written by the company

Whether you need an eye test or want to pick up some new glasses or contact lenses, Boots Opticians is the place to go.

With 540 branches across the UK, you're sure to find one close to you. We pride ourselves on our premium level of service and clinical care standards, so when you visit Boots Opticians, you'll know that you're in safe hands.

Discover our range of affordable glasses from our own brand range to your favourite designer brands.

We also stock a wide range of contact lenses, including daily contact lenses, monthly contact lenses, bifocal contact lenses and varifocal contact lenses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

11K reviews

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No recent history of asking for reviews

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4.4

All reviews

(11,461)

2,151 reviews in the last 12 months

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Rated 5 out of 5 stars

Brilliant service

I saw optician Joanne at broughton boots yesterday and I highly recommend her. She went above and beyond in my test. I said I was suffering with burning, itchy eyes.. she managed to remove an ingrowing eyelash within seconds and then carried out a full eye examination. Such wonderful service. Explained everything thoroughly. Excellent!

November 4, 2026
Unprompted review
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Rated 5 out of 5 stars

Great & helpful opticians

The contact lens optician went above and beyond to be helpful and relieve my nerves (Donna S) and the reception staff and lady who helped adjust my glasses were kind, helpful and polite. I have been coming here since 2012 and they have always looked after me very well.

November 4, 2026
Unprompted review
Rated 5 out of 5 stars

Attention to detail

I popped into my Princes Risborough branch with my specs that had a broken nose pad fitting. The pad was fixed in no time but the lovely chap fixing them had me try them several times as he made fine adjustments to the fit. Great service!

November 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Great staff

The staff were exceptionally competent and friendly. Nothing was too much trouble. Will recommend Priya and Charlotte highly.

November 5, 2026
Unprompted review
Rated 5 out of 5 stars

Whitgift Croydon Store

I visited the Whitgift Croydon store with a few questions, I was seen by Janet who was extremely helpful, friendly and smiley. She showed great patience and understanding of my queries. She was very knowledgeable, and answered all my questions very clearly I never felt rushed.
I will definitely return to get my sight test.

November 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Had drops put in my eyes,and then a…

Had drops put in my eyes,and then a thorough examination of both eyes ,Zainab at boots Lancaster was brilliant ,this was done at short notice also, all staff are caring and very professional ,many thanks CN .

November 2, 2026
Unprompted review
Rated 5 out of 5 stars

Very glad to revisit Boots Covent…

Very glad to revisit Boots Covent Garden optician's branch yesterday as their consistent excellent and professional service seems to be the only constant in this world.
The first part of my check-up was carried out by Samin who although only in his 3rd week training, had a natural and impressive thoroughness to carrying out this part of the process.
The second part was conducted by Nubah who was also extrememly competent and proficient in recognising a suspected eye condition that had developed. Her kind and calm approach in taking the time to explaining the issue (in laymens terms), and writing a letter of referal, means I'm able to seek the required treatment soonest without any addition worry in the intrim of what's going on with my eyesight.
And even though I need to travel to the Covent Garden branch, again, their level of service is worth it.

November 4, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your wonderful feedback and continued loyalty to our Covent Garden store. We’re delighted to hear that Samin and Nubah provided such thorough, professional and reassuring care during your visit. It’s lovely to know that their clear explanations and thoughtful approach helped you feel supported throughout your appointment. We’ll be sure to share your kind comments with them and the wider team.

Rated 5 out of 5 stars

I would like to praise Charlotte at the…

I would like to praise Charlotte at the wigan branch for her helpful and stress free collection of my new glasses.

November 2, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your lovely feedback. We’re delighted to hear that Charlotte at our Wigan store made collecting your new glasses such a helpful and stress-free experience. We’ll be sure to share your kind comments with Charlotte and the wider team.

Rated 5 out of 5 stars

Repaired my reading glasses free of…

Repaired my reading glasses free of charge. Quick service from the lovely Iman in Oldham branch

November 4, 2026
Unprompted review
Boots Opticians logo

Reply from Boots Opticians

Thank you for your lovely feedback. We’re delighted to hear that Iman at our Oldham store was able to repair your reading glasses quickly and provide such friendly service. We’ll be sure to share your kind comments with Iman and the wider team.

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Rated 5 out of 5 stars

A massive thank you to Vanessa at Boots…

A massive thank you to Vanessa at Boots Opticians Interchange Retail Park, Bedford. I had my contact lens sign-off yesterday and all is well which is great news!!! I cant praise highly enough Vanessa and her colleagues Abbie and Paul for all their support in helping me to successfully switch to contacts. Thank you!!!
I had my sign

November 3, 2026
Unprompted review
Boots Opticians logo

Reply from Boots Opticians

Thank you for your wonderful feedback. We’re delighted to hear that your contact lens sign-off went well and that Vanessa, Abbie and Paul provided such great support throughout your journey to switching to contact lenses. We’ll be sure to share your kind comments with them and the wider team at our Bedford store. We hope you enjoy your new contact lenses!

Rated 5 out of 5 stars

Friendly and professional

Friendly and professional. Using the latest technology. Easy to make appointments and turn around time with a good range of glasses to suit all prices

November 3, 2026
Unprompted review
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Reply from Boots Opticians

Thank you Sharon for your lovely feedback. We’re delighted to hear that you found the team friendly and professional, and that you were pleased with the technology, appointment process and turnaround time. It’s also great to know you appreciated the wide range of frames available to suit different budgets. We’ll be sure to share your comments with the team.

Rated 5 out of 5 stars

Care and attention

The staff at Christchurch are informative and helpful, Angie professional and welcoming as ever.

November 3, 2026
Unprompted review
Boots Opticians logo

Reply from Boots Opticians

Thank you for your lovely feedback. We’re delighted to hear that the team at our Christchurch store were informative and helpful, and that Angie continues to provide such professional and welcoming service. We’ll be sure to share your kind comments with Angie and the wider team.

Rated 5 out of 5 stars

Emily was lovely 😍 and so were the…

Emily was lovely 😍 and so were the staff
Nothing was any trouble and help was appreciated 👏 💐

November 3, 2026
Unprompted review
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Reply from Boots Opticians

Thank you for your lovely feedback. We’re delighted to hear that Emily and the rest of the team were so friendly and helpful, and that nothing was too much trouble. We’ll be sure to share your kind comments with Emily and the wider team.

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Rated 5 out of 5 stars

Zanab was great

Zanab was great, she spent time and effort in clarifying what the issue was with my eye. Her examination was very detailed. Zanab's efforts were above and beyond which I appreciate very much. Thank you,

November 3, 2026
Unprompted review
Boots Opticians logo

Reply from Boots Opticians

Thank you for your wonderful feedback. We’re delighted to hear that Zanab took the time to understand your concerns and carried out such a thorough examination. It’s lovely to know that her care and dedication made such a positive impression. We’ll be sure to share your kind comments with Zanab and the wider team.

Rated 5 out of 5 stars

Friendly and helpful

I was seen on time for my appointment. Everyone was very friendly and helpful. Good advice given. Good choice of frames

November 3, 2026
Unprompted review
Boots Opticians logo

Reply from Boots Opticians

Thank you for your lovely feedback. We’re delighted to hear that you were seen on time and that the team were friendly and helpful throughout your visit. It’s great to know you received good advice and were pleased with the choice of frames. We’ll be sure to share your comments with the team.

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