Boots Opticians Reviews 

Been going to Boots at Northwich for past 28 yrs for annual eyesight test. Went on 15th August 26 and ordered 2 pairs of prescription glasses, same frames. Went in 4th September by appointment and reading pair glasses had arrived. It's now 5th October and I have still not received the distance glasses. Repeated cancelled collection dates, numerous call ins and when I asked about the delays I got prevarication from staff and the manager. Finally, I spoke to a temporary manager who told me that the glasses originally arrived damaged and they were awaiting replacement. Awful service, but I did get a small refund. I have heard nothing past 2 weeks at all not even the courtesy of a phone call. I've had it with Boots at Northwich, it's the lack of honesty and prevarication I can't stand. They have lost my future business and once I get my distance glasses (if I get them) I'm gone. Order reference 1313871-3744

Great service at St Austell branch
Staff were so helpful and explained everything to me, helped me choose glasses as well, so many frames to choose from
Johnathon who done my eye test was great really took his time and explained everything to me
I won’t be going anywhere else now

Excellent service from all the staff in branch.
Helpful, supportive and knowledgeable.
Such a great eye test and so informative.
Highly recommend.

Thank you Poonam Hash and Jameela for listening and addressing my concerns . You explained my options pros and cons of each very patiently . The service was seamless

Ease of consultation, various options and price points and the free test before you buy option.

All the staff ere excellent , the service was brilliant, products and options brilliant .

I didnt expect such a through test , they took me through all the test and then again with opthomologist who did great detailed review

Management is extremely unprofessional, making promises/commitment, more than once, and not keeping them. And not even calling a single time to explain or apologise. Not a good experience.

Thorough eye test from Optometrist and explained everything very well!

Friendly aswell.

I was seen very quickly after reporting an eye issue at Boots opticians in Livingston. All of the staff were excellent and the optician (Sara?) was comprehensive, taking time to explain things. Thanks for this service.

The optician was lovely. Didn’t rushed me. I have complex health needs, explained everything, treated like I mattered not just someone that pays their bill.

Dropped in on Friday to discuss floaters in my eye I have had since June. Due to length of time was advised to get them checked out. They phoned 30 mins later with appt for next day. Got them checked out. All fine eye health good. Just have to live with them. Alice the optometrist, and Jasmin the eye technician were friendly, helpful and very professional. Can’t fault this service

Everyone was very friendly,thorough and on time.

I attended the eye test on the day and also looked for a new pair of glasses. Zahraa and Nubah have been very patient and nice to help me out. They are very kind and professional.

Went there again 2 weeks later for contact lens trial review and met 2 other staff - Enaam and Jose - again they were very patient and nice to support me and explain everything to me during the eye test, and later when I was trying to get the prescribed eye drops. Thank you so much team!

Thank you so much!

Yes another day Saturday 3.10.26 and boots in Acocks green is closed again if not Monday then It's Saturday but according to the opening hours on the window and there website they are open not very good customer service open/closed when they want and not when there office want.SHIT customer service.

Excellent service
Excellent staff
Good choice of products
Thanks to Punit& Martin in your Lincoln store

avoid this place. Really poor experience from start to finish. I was sent here by the St James Quarter opticians to get Oakley prescription sunglasses. On my first visit, I was left standing there for about 10 minutes while a member of staff basically ignored me before deciding to help. I should have taken that as a warning. I eventually got the glasses ordered and was told everything was fine. A week or so later I got a call saying I couldn’t have the lenses I’d picked with the glasses I’d chosen, so I had to go back and choose different ones. Did that, then another week later I got another phone call saying those lenses couldn’t be fitted either, so I had to go back again. Then, on my third visit, I’m finally told that the Oakley frame I had chosen apparently couldn’t be made with my prescription. My prescription is single vision, so hardly anything unusual. Rather than taking any responsibility for the fact that nobody had apparently checked this properly before taking my order, I was told it was the factory’s fault, then the manufacturer’s fault, and that I’d need to get my prescription refined. No proper apology, no real attempt to help me find another pair, just excuses and another problem for me to sort out. I’ve now wasted weeks and made multiple trips to the store because they couldn’t get something as basic as checking the compatibility of a frame, lenses and prescription right at the start. And here’s the ridiculous part: I put my prescription into an online prescription sunglasses retailer afterwards, selected the same type of Oakley sunglasses and had absolutely no problem placing the order. Things not being available is one thing, but having a customer come back repeatedly because nobody seems to know what’s actually possible, followed by blaming the factory and manufacturer, is completely different. The whole experience has been a waste of my time and the customer service has been terrible. avoid this place. I certainly won’t be using Boots Opticians again.

The staff were very welcoming and courteous. The service provided was excellent.

I visited the Sedley Place Oxford St Boots store today. I was seen by an Optometrist / Optician - Ms Shilah Shah.
The level of customer care was excellent and Zi went away with a new pair of contact lens to try at home.
Great service!
Many thanks,
Ms J Taylor
London - 02/10/26.

Staff were excellent - caring, informative and knowledgeable.