Boots Opticians Reviews 

Excellent customer service at recent eye appointment both Shona and Ravinder took great care of me at Boots in Kirkintilloch.

RICHMOND UPON THAMES. Shocking incompetence, unprofessionalism & very poor customer service which impacted 5 weeks of my life, cost me much time & much money (a £250 La Font French designer frames) which I will never get back. First Boots eye tests were running 40 mins late (with no explanation or apology) and the test was too fast (5-10 minutes) with the optician pulling the tester slides away far too fast. THEN when I collect my new prescription reading glasses I know instantly when putting them on they are NOT the correct prescription as literally couldn't see out of my right eye but I'm told they are correct and to quote "give it 2 weeks" to 'see if I get used to them'! So I don't do the 2nd pair straight-away as I'm told no problem I can do them within 1 month to quality for the 50% off. I ask that notes be put on my file and I'm told quote " yes the 2nd pair at 50% off is written on my file". These glasses RUIN my experience of the Bayeux Tapestry...literally couldn't see it close-up...very upset by this. So I complain and get a fresh second Boots eye test. Afterwards I'm told by the staff that not only was the first prescription completely wrong but quote "looks like the right prescription is now the left and the left is now the right"!!!!!!! I ask "how did this happen" and the girl said quote "it was what you told the optician"!!!! Unbelievable. No apology nothing. I do not accept this. How do I have the capability to swop the prescription for my left & right eyes around!!!!! The reason I was given the wrong prescription was the rush & incompetence of the 1st optician. Because the 2nd test was much less rushed & took longer, I felt more comfortable having my 2nd pair of frames done with the new prescription. BUT this staff member told me quote "no you can't have a 2nd pair at 50% off"...I was appalled. I said "I was promised this I swear it and this was written on the notes". I was told quote "no, it's not on the notes". I said I'm not lying and I want to make a formal complaint...was told no manager here etc. and the staff member kept repeating & repeating that I can't have the 2nd pair at 50% off despite being promised this at point of sale. I said then just give me my money back and I'll go elsewhere because the glasses are unusable this is impacting my life & I was lied to and I'm appalled. She just disappears for 10 minutes not within sight - no explanation nothing - returns to say no she wouldn't do this. I was very upset at how I was being treated and asked for the address to write a formal complaint to which she wouldn't give me. I told her to look after my frames and put them in a case because she was inappropriately handling my £250 La Font French designer frames - tossing them around on the desk - but she told me quote "don't worry about them" when I told her to please be careful with my glasses and put them in a plastic case. So...later that afternoon I received a call from a manager at Boots telling me that yes it WAS on the notes that I can have the 2nd pair at 50% off, but I had gone through too much at this point to have any other opinion than this was simply incompetence & unprofessionalism. After a further 10 days I was really struggling by not having my new reading glasses so I called Boots Richmond for an update....was told would be another 1 week.... THEN a couple of hours later I received a call from Boots telling me they had broken my £250 La Font French designer frames. I was appalled. I don't believe they were going to ever tell me, had I not called Boots myself. My broken frames is directly 100% the fault of Boots because of their incompetence - frames are not supposed to be worked on TWICE in 1 month because of a Speedy Gonzales eye test and they were not handled correctly by the staff. Had I been given the refund I requested originally, my frames would not have been broken by Boots. 5 WEEKS OF MY LIFE have been badly impacted by not having correct reading glasses, being treated appalling by staff, ruining my once in a life time experience of the Bayeux Tapestry and being short of a £250 designer frame. NEVER GOING TO GET OVER THIS OR FORGIVE BOOTS. Really disgraceful.

The staff were responsive, professional and helpful.

Appointments for my wife and I today in Bodmin.
Both had tests and were prepared to buy new glasses and prescription sunglasses. Following test my wife was told she needed neither . I needed to change but was advised to buy a pair that have 'active lens' that changed in sunlight which saved me hundreds!
Two very helpful and friendly ladies helped with my purchase and a very professional optician made our visit a Thoroughly recommended.
Thanks guys

I had a good experience with the eye test and choosing a new pair of glasses. The voucher code I applied was an added bonus.

Impressed by my visit to Boots, Queensgate, Peterborough today! Had a pre examination before meeting with the optician who was very kind and informative. I felt able to chat to her quite openly about any problems or queries that I had. The lady who helped me choose my new glasses was very helpful too and I’m looking forward to receiving them in a couple of weeks time. The people I dealt with were Maariya and Gillian.

Spur-of-the-moment appointment for troublesome eye. Full eye test carried out together with recommended treatment.

All the staff were very friendly and helpful.The optometrist who tested my eyes explained exactly what the problem was and referred me for laser surgery.

A first class experience. Visited Boots opticians in Sunderland for a routine eye test.
A very warm greeting by Rob upon arriving in store. Rob took me through booking in and carrying out the initial tests including the enhanced retinal scan.
Handed over to Emily the Optician for the actual test itself, she kept me fully informed during the testing process, no rush, took the time to flick back and forth on different lens strengths during the test.
Emily possess an exemplary bedside manner.
Overall I was in the store for around 45 minutes and left feeling like a valued customer.
If Boots ever need a blueprint on how to successfully deliver enhanced customers satisfaction, look to Rob and Emily for some tips.

Seen the same day as enquiring over a sore eye after a contact lens split on me and went behind my eye, spoke with Charlotte who organised for me to be seen in the afternoon, went in, and the lens fracture was removed, comfy eye once again. Great staff all round.
SEE you all again soon. Darran

The staff were good, friendly and efficient, and the waiting time wasn’t too long.

I visited Boots Opticians at Gyle Centre in Edinburgh yesterday, and Matthew was incredibly kind and thoughtful as he helped me find the perfect frames. I’m truly grateful for his excellent service and satisfied with my experience. Many thanks.

I think Alison is brilliant - a real asset to the team. I can't speak highly enough of her. The other staff were all lovely as well 😊

Had Eye test at the Tonbridge store. My eyes were test by Nigel. He was friendly and gave advice, also gave me helpful information about my medical condition. All the staff in the store were helpful and friendly.

Visited boots opticians Solihull today because we were unsure if the new glasses we obtained one week earlier were correct. We were attended to by Meg who not only was extremely friendly but also very knowledgeable and explained to us about our new glasses. Meg also told us that they would like to give me a further eye test f o c to compare with the earlier one. No matter what the result they will make new lenses to all ow for a bit more distance clarity than the new glasses we had last week as they just don’t suit me . I couldn’t expect anymore from this charming . Friendly, girl called Meg she deserves a commendation for the manner in which she dealt with us . In particular as boots didn’t carry out the original eye test ,they simply made the glasses from the prescription we gave them .This is what customer service is all about fantastic thank you Meg for being such a great friendly assistant. S. Jennings

Joan at the Southport Branch was absolutely brilliant with my wife and I . So understanding, patient and helpful when we were choosing our new frames . Joan is a credit to the branch

I visited Boots opticians in Lancaster today for an eye test and new glasses. The Optometrist Sabina explained to me quite clearly how my test had gone and what my requirements were. I was attended to by Lela and Aamina who both were Polite,Professional, and Customer friendly. Very happy with my visit to Boots Opticians today.

I highly recommend Boots Options in Billericay, Essex they have brilliant staff and they are always friendly and helpful with their customers. Kate on reception is lovely and Renal who does my Eye Test always explains everything she is checking and why it needs to be checked. I’m so lucky to have a Boots Options in my local high street in Billericay

So helpful from beginning to end of my visit especially Awais and Alison