Boots Opticians Reviews 

All the staff at the Rayleigh, Essex Branch were extremely helpful and attentive. In particular, Barbara who took time to assist with my choosing the right frames and clearly explaining my options. She was very patient with a warm nature.

The doctor and the customer assistant were very helpful.

I was contacted by someone from Boots to book annual eye tests for myself and my wife.These were duly booked for today and we were checked in on our arrival.
However when I was called for one of the pre checks I was informed that I could not have a free NHS check as my review was not due until next month.One must ask why was I booked for October in the first place?I will not be returning.

Went for an eye test,from walking in to going couldn’t help you enough.So friendly and nice to see happy staff says a lot,good team 🥰

The exam was thorough and informative, however the second assistant that did the scan test was sullen, did not smile and made me feel like an inconvenience.

I had an appointment with Kristy to collect my new vary focal glasses. Kristy was really helpful getting me set up and giving me information for my new glasses as I hadn’t had vary focals before. Glasses are well made and I’m very happy with them.

As per my reviews year on year, this year is no different. This appointment was a re arranged visit as I was a week early for my eye test and that meant as I qualify for free eye tests, it would have been chargeable. That was great initial customer service.
Upon my new appointment, I was treated with respect and a valued customer. Informed in every aspect of my eye test and what to expect.

All staff were extremely professional and knowledgeable. This being a constant theme I've experienced for some years at my previous Boots store.

This is a new store as I have relocated and I think I made the point in my last posting, that it is clear, the training policy in Boots, clearly is a winning formula because I might well have been in my old store, given the level of customer service afforded me. It is quite simply... Simple as that.

Hello. After a disappointing experience with Boots Opticians, Eltham, I rang them to complain and spoke to a young man called Saeed. What a star. He dealt with my problem professionally, courteously and with care. He stuck with it until a satisfactory outcome was achieved. A credit to Boots Opticians, Eltham.

Called into Boots Opticians today at The Springs, Thorpe park, Leeds. Needed 2 pairs of glasses adjusting. Was seen within 2 minutes of arriving. Laiba was very helpful, friendly and efficient.

I had a very thorough eye exam. When I left the optician's office I was confident that all aspects of eye problems were searched and examined.

The Salisbury branch has always been good but their new optician, Shauna, is a delight. Making things feel simple and explaining at every step.

My Experience with the opticians at the west Bridgford shop has left me very angry and upset. I’m a eighty two year old I went to have my eyes tested on the 14th August and they would be ready on the 27th it’s been eight weeks and I haven’t received them I have complained but to no avail. I will never use them again.

I visited your Sevenoaks branch to sort out new glasses and I was very impressed with the service I received. Chris was very helpful and patient, advising me as to the best design and explaining which frames would be most suitable for the prescribed lens. I look forward to collecting my new glasses soon. Thank you Chris

Been going to Boots at Northwich for past 28 yrs for annual eyesight test. Went on 15th August 26 and ordered 2 pairs of prescription glasses, same frames. Went in 4th September by appointment and reading pair glasses had arrived. It's now 5th October and I have still not received the distance glasses. Repeated cancelled collection dates, numerous call ins and when I asked about the delays I got prevarication from staff and the manager. Finally, I spoke to a temporary manager who told me that the glasses originally arrived damaged and they were awaiting replacement. Awful service, but I did get a small refund. I have heard nothing past 2 weeks at all not even the courtesy of a phone call. I've had it with Boots at Northwich, it's the lack of honesty and prevarication I can't stand. They have lost my future business and once I get my distance glasses (if I get them) I'm gone. Order reference 1313871-3744

Great service at St Austell branch
Staff were so helpful and explained everything to me, helped me choose glasses as well, so many frames to choose from
Johnathon who done my eye test was great really took his time and explained everything to me
I won’t be going anywhere else now

Excellent service from all the staff in branch.
Helpful, supportive and knowledgeable.
Such a great eye test and so informative.
Highly recommend.

Thank you Poonam Hash and Jameela for listening and addressing my concerns . You explained my options pros and cons of each very patiently . The service was seamless

Ease of consultation, various options and price points and the free test before you buy option.

All the staff ere excellent , the service was brilliant, products and options brilliant .

I didnt expect such a through test , they took me through all the test and then again with opthomologist who did great detailed review