Overall a good product. Easy to create, quick delivery and good quality. If I’m being critical, the colours could be a little more vibrant, but I can live with that. I have created many custom mugs us... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I received our order today of Wedding Thank you cards. But they were printed on both sides strangely, not only did they look strange having the same design on both sides, but they wouldn't allow me to... See more
Company replied
Well, Vista do it again. I've been using them for 3years now to produce varied car stickers for classic care events. Never a hiccup until this year when a miss communication lead to a wrong result. So... See more
Company replied
I've used several companies over the years for my printed needs. Vistaprint have certainly been true to their word on every occassion and the quality of the work has been excellent. I will certainly c... See more
Company replied
Company details
- Digital Printing Service
- e-Commerce Service
- Graphic Designer
- Prints and Signs Store
- Promotional Item Store
About VistaPrint UK
Written by the company
Shop Now
Design Services
Create a Website
Ideas & Advice
VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in.
We offer a wide range of customisable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want.
When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.
Contact info
United Kingdom
- 0800 802 1473
- www.vistaprint.co.uk
4.4
Excellent
31K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Photo book was easy to compile and the…
Photo book was easy to compile and the finished product was excellent and I received it before the date given.
July 16, 2026
Reply from VistaPrint UK
Thank you for sharing your wonderful feedback! We’re delighted to hear that creating your photo book was an easy and enjoyable experience and that you were happy with the final result. We’re also glad it arrived ahead of the estimated delivery date.
Reply from VistaPrint UK
We're pleased to hear that you're happy with your order.
Awful
Awful! Items damaged, called and spoke to an advisor who asked me to email pictures of the damage and she stated she would call me back. She never did and didn't reply to me at all. I spent a large amount of money - they called me enough times to get me to check out, but now the items are damaged, with no support and no correction.
This is not the first time my items have been damaged either.
July 16, 2026
Reply from VistaPrint UK
We're very sorry to hear that your items on you order was damaged and can understand your disappointment. In reviewing the account, we are seeing the communication between you and our team member. We're not seeing however a response with the images requested. Please reply to the email sent with the required images, so the matter can be investigated further.
Great company to deal with with a great…
Great company to deal with with a great service also.
July 15, 2026
Reply from VistaPrint UK
Thank you for your feedback. We're happy to hear that you're pleased with the level of service received.
Reply from VistaPrint UK
We're so glad to hear that your order arrived promptly and that you are pleased with the print quality.
Customer services was perfect before…
Customer services was perfect before even receiving my order.
Order turned up on time and exactly how I expected. Will definitely be ordering again .
July 15, 2026
Reply from VistaPrint UK
We're so happy to hear that you had a perfect experience with our customer service and that your order arrived as expected. We truly appreciate your kind words and look forward to your next order!
I had a fantastic experience with…
I had a fantastic experience with VistaPrint. The customer service I received from Marwa has been exceptional from start to finish. Every member of the team I spoke with was friendly, professional, patient and genuinely happy to help.
They took the time to answer all of my questions thoroughly, kept me informed throughout the process, and made everything straightforward and stress free. It’s refreshing to deal with a company that truly values its customers and goes the extra mile to provide excellent support.
Thank you to Marwa especially for such outstanding service. I wouldn’t hesitate to recommend VistaPrint to anyone looking for quality products backed by excellent customer care. I look forward to using them again in the future.
Shabnam
July 24, 2026
Unprompted review
Reply from VistaPrint UK
We appreciate your feedback and are pleased to hear that you're happy with the level of service received and quality of the products ordered. We look forward to working with you again soon.
Quick print and reasonable price
July 15, 2026
Reply from VistaPrint UK
We’re happy to hear that you were pleased with our quick turnaround time and reasonable pricing. We truly appreciate your support and look forward to assisting you again in the future.
Reply from VistaPrint UK
We're delighted to hear that you're pleased with the quality of the product ordered. Thanks for sharing.
fast professional service
July 15, 2026
Reply from VistaPrint UK
Thank you for your kind feedback. We’re pleased to hear that you were satisfied with our fast and professional service. We truly appreciate your support and look forward to assisting you again in the future.
Bad quality Got call from Vista saying…
Bad quality Got call from Vista saying they would look into it but never heard back from them
July 15, 2026
Reply from VistaPrint UK
We're very sorry to hear that you were not happy with the quality of the notepads ordered and can understand your disappointment in the matter. In an effort to ensure your satisfaction, we've processed a free replacement for the product that you should receive soon. You can view this update in your order history under the same order number.
love Vista Print
love Vista Print ! So easy to design my own labels. has made my candle business stand out and look very polished.i have not been disappointed with anything I have ordered.
July 14, 2026
Reply from VistaPrint UK
That's wonderful to hear. We appreciate and value your business.
Very good mugs & fast delivery
I ordered just 60 mugs for a classic car club I am Chairman of. I have had many orders from Vista Print over the years and this last order didn't disappoint. The mugs arrived within just a couple of days.
July 14, 2026
Reply from VistaPrint UK
Thank you so much for choosing VistaPrint for your printing needs. We're glad you’re pleased with your mugs, and we appreciate you taking the time to share your feedback.
Poor service
Poor service
Order still not delivered after 14 days after dispatch date. No updates no apology
Have used before but always good do don’t know what’s gone wrong.
July 14, 2026
Reply from VistaPrint UK
We are deeply sorry for the delay with your delivery and the frustration caused by the lack of updates and delay with your order. As a valued returning customer, we know this is certainly not the typical experience you have come to expect from us. We recommend checking the tracking details through your order history or your shipment notification email to see the latest updates and share any specific challenges with us. Upon tracking your order, we can see that there was a temporary hold on your shipment; however, the package is now actively progressing and shows an estimated delivery date of today, July 24. We sincerely apologize for this delay and deeply regret any inconvenience it has caused. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.co.uk/customer-care/help-centre/.
I sent a new photo with out the white…
I sent a new photo with out the white shadow on right hand side of the card I was chatting to Janice on the chat sent new picture and she said she got it and that was the picture she updated but it was still the old shadowed picture so for that reason I’m not happy it should be all black with yellow lettering and plain white on back cheers Les
July 14, 2026
Reply from VistaPrint UK
We sincerely regret that your cards arrived with the unsatisfactory shadow despite your conversation with Janice. Upon checking your account details, we can see that a replacement order was processed for you and is currently in transit with an estimated delivery date of July 24. The order number is the same as the initial order, and you may track it from the order history or shipment notification email. We are always here to help further if you need any additional assistance once the package arrives. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via: https://www.vistaprint.co.uk/customer-care/help-centre/.
Avoid
Honestly, a really poor experience. The design was wrong the first time, and after they assured me it had been corrected, the replacement was even worse and still incorrect. If they have any quality control, they should actually check what they're sending out—especially when it's meant to be a corrected order. Very disappointing, and not a company I would recommend.
July 21, 2026
Unprompted review
Reply from VistaPrint UK
Thank you for taking the time to share your feedback with us. We are deeply sorry for the frustrating experience you had with your design and replacement order. We completely understand your disappointment, and we sincerely apologize for failing to deliver the experience you expected and deserved.
After reviewing your account, we can confirm that one of our Care Specialists has since assisted you with this concern and taken the necessary actions on your order to help address the situation. While we are glad steps were taken to move this forward, we fully recognize that the process itself did not meet expectations. Feedback like yours plays an important role in helping us refine our processes and improve the overall design service experience for our customers.
We truly value your business and appreciate the effort you put into working through this with us. If there is anything further we can assist you with, please know that we remain here to help.
Reply from VistaPrint UK
Thank you so much for the great review. We are delighted to hear that you were happy with the print quality and fast delivery. We look forward to working with you again soon.
Reply from VistaPrint UK
Thank you so much for the fantastic review. We are thrilled to hear that you love the quality of your order and that it arrived quickly. We look forward to assisting you again soon.
Reply from VistaPrint UK
Thank you so much for the great review. We are delighted to hear that you love your mug and were happy with the pricing and delivery. We look forward to serving you again soon.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.