VistaPrint UK Reviews 

31,002
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of products and the ease of creating custom designs. Many people appreciate the quick delivery service and efficient turnaround times. Reviewers often highlight the helpful customer support and the overall smooth and stress-free ordering process. However, some people were dissatisfied with occasional issues regarding order accuracy or quality control, such as incorrect printing or design flaws. A few other people also felt that delivery could be inconsistent, with some experiencing delays or missing items.

What people talk about most

Product

Customers had positive experiences with product, frequently praising the great quality and value of items... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high standard of... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the quick and efficient... See more

Order

Reviewers mention ambiguous feedback about order experiences, with many expressing satisfaction with the ease... See more

Service

People report positive experiences with service, often praising the great support, products, and value. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Overall a good product. Easy to create, quick delivery and good quality. If I’m being critical, the colours could be a little more vibrant, but I can live with that. I have created many custom mugs us... See more

Company replied

Rated 5 out of 5 stars

I received our order today of Wedding Thank you cards. But they were printed on both sides strangely, not only did they look strange having the same design on both sides, but they wouldn't allow me to... See more

Company replied

Rated 5 out of 5 stars

Well, Vista do it again. I've been using them for 3years now to produce varied car stickers for classic care events. Never a hiccup until this year when a miss communication lead to a wrong result. So... See more

Company replied

Rated 5 out of 5 stars

I've used several companies over the years for my printed needs. Vistaprint have certainly been true to their word on every occassion and the quality of the work has been excellent. I will certainly c... See more

Company replied


Company details

  1. Digital Printing Service
  2. e-Commerce Service
  3. Graphic Designer
  4. Prints and Signs Store
  5. Promotional Item Store

About VistaPrint UK

Written by the company

Shop Now Design Services Create a Website Ideas & Advice VistaPrint helps small business owners create expertly designed, up-to-date custom marketing – the assortment of products they need to look and feel professional, prepared and plugged in.

 

We offer a wide range of customisable small business marketing products; real-time access to expert ideas and assistance for people who need a hand; and a simple, straightforward experience for those who know exactly what they want.

 

When we put it all together, our customers can easily design a consistent, cohesive look that carries across their entire business, whether they operate in-store, online, on-site or on the go. With that, they can walk through a door with confidence, know they can keep up with the competition and make things happen right now.

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

31K reviews

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4.4

All reviews

(31,002)

3,643 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good product and delivered before the…

Good product and delivered before the expected time 😁

July 9, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your kind feedback. We are delighted to hear you were happy with your product and that it arrived before the expected delivery date. We truly appreciate your support and thank you for choosing us.

Rated 5 out of 5 stars

I am happy with VistaPrint uk doing…

I am happy with VistaPrint uk doing very good work, very helpful and professional. You got what you order. Is place to do your own dizain ,create your labels.
Thank you

December 22, 2025
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your feedback. We're pleased to hear that you're happy with your order and level of service received.

Rated 2 out of 5 stars

Polo shirt sizing - extremely small fit

Fruit of the loom personalised polo shirt.
Sizing - normally wear M sizing This was far too small.
Bought again in XL - ok but very snug!
Embroidery of uploaded logo not very clear

July 8, 2026
VistaPrint UK logo

Reply from VistaPrint UK

We are extremely sorry about the Fruit of the Loom® Lady‑Fit 100% Cotton Premium Polo in sizes M and XL you received. This is not the VistaPrint experience we want you to have, and we appreciate you sharing your feedback. We understand how important it is for both the sizing and embroidery quality to meet your expectations, and we want to assist you further.

As noted on the product page, the size chart reflects garment measurements in centimeters, which represent the shirt itself rather than body measurements. This can sometimes cause differences in fit depending on style and fabric. To help us better assess the issue and explore the best resolution, we kindly ask that you provide clear photos of the two polo shirts showing the sizing concern, along with a comparison photo of other polo shirts of the same labeled size, if possible, through the separate email we've sent to your account.

This will allow our team to carefully review the matter and ensure your feedback is shared with our product development team for improvement.

In the meantime, you may wish to explore our range of Women’s Polo Shirts, which include different fits and styles that may better suit your needs: https://www.vistaprint.co.uk/clothing-bags/polos/womens-polo-shirts.

We truly value your input and look forward to ensuring your future orders meet the quality and design standards you expect.

Rated 5 out of 5 stars

Very good service and very quick…van magnetic

Very good service and very quick delivery

July 8, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for sharing your feedback on your recent Magnetic Car Signs order. We’re glad to know you experienced very good service and appreciated the quick delivery. Your satisfaction with both the product and the speed of service means a lot to us.

We understand how important it is for your signs to arrive promptly and meet your expectations, and we’re pleased that this order did just that. Your comments will be shared with our team to continue reinforcing reliable delivery and product quality, ensuring future orders maintain the same high standards.

We truly value your input and look forward to helping with your next order.

Rated 5 out of 5 stars

Happy to assist you with any queries…

Happy to assist you with any queries promptly and solve any issues

July 18, 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

We're glad to hear that our team was able to assist you promptly and help resolve any issues. We truly appreciate your support and are always here to help with your future needs.

Rated 5 out of 5 stars

I just want to say how worried I was…

I just want to say how worried I was that my order would not arrive in time. Your customer service team pulled out the stops. I needed it all for friday and i got it all in time. Excelllent well done

July 8, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for taking the time to share your review. We're delighted to hear that everything arrived in time for your event and that our customer service team was able to help when you were concerned about the delivery. Thank you again for your review and for choosing us. We look forward to assisting you again in the future.

Rated 5 out of 5 stars

Brilliant service from Vistaprint and a…

Brilliant service from Vistaprint and a very quick turnaround with the order which we received much quicker than we thought it would be. Thank you all the team who were so kind and very helpful with our new design.

July 6, 2026
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Reply from VistaPrint UK

We're delighted to hear that you're pleased with the level of service received and quick turn around time.

Rated 5 out of 5 stars

The quality of the book was first class…

The quality of the book was first class and it arrived earlier than the recommended time. The service I've had with other things as well has always been very good.

July 7, 2026
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Reply from VistaPrint UK

We're delighted to hear that the book quality exceeded your expectations and that your order arrived earlier than expected. We truly appreciate your continued support and are grateful to hear that you've had positive experiences with our service. Likewise, we look forward to helping with your future projects!

Rated 5 out of 5 stars

VeVery helpful and considerate service…ry helpful and considerate service…

Very helpful and considerate service after a challenge with my order. How a company responds to a problem says a lot about the company. Vistaprint went above and beyond to make sure I was satisfied.

July 8, 2026
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Reply from VistaPrint UK

We're glad we were able to turn your experience around and ensure you were satisfied. It means a great deal to know our team's support made a positive impression. We truly appreciate your trust and look forward to serving you again!

Rated 1 out of 5 stars

Item never arrived

Ordered a pen and mug together , pen arrived mug didn’t , how ever got my refund after chasing the company It was a gift for a birthday present . They wasted my time , made me anxious about whether the gift will arrive in time or not . Unfortunately, it didn’t so very disappointed. I wouldn’t use their Service ever again.

July 15, 2026
Unprompted review
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Reply from VistaPrint UK

We sincerely apologize for the inconvenience caused by the missing mug on your order and can understand your disappointment. This is not the experience we would want you to have with an order. We're happy our team could have provided some form of resolution when we were contacted. We hope you will reconsider your stance on using our services again.

Rated 5 out of 5 stars

Their product is great but the delivery…

Their product is great but the delivery service they use are poor, first parcel left in pool of water so they replaced it free of charge.

January 12, 2026
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Reply from VistaPrint UK

Thank you so much for sharing your experience. We are thrilled to hear that you love our products, but we are deeply sorry for the experience you had with the delivery service.

Leaving a parcel in a pool of water is completely unacceptable, and rest assured that this will not be taken lightly. We'll be sure to forward your concern to the department involved for further investigation and improvement. We are glad to hear, however, that our team was able to step in quickly with a resolution.

Thank you again for your patience and support, and we look forward to providing you with a seamless experience next time.

Rated 5 out of 5 stars

Sufficient guidance is provided in the…

Sufficient guidance is provided in the ordering process, and delivery is fast.

April 9, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you so much for the wonderful review. We are thrilled to hear that you found our ordering process easy to navigate and that your delivery arrived quickly.

Providing clear guidance and fast service are top priorities for us, and we appreciate you sharing your experience. We look forward to working with you again on your next order.

Rated 5 out of 5 stars

very quick

very quick, excellent product and quality. value for money.

July 6, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you so much for the wonderful review. We are thrilled to hear that you are happy with the fast service, excellent product quality, and great value. We truly appreciate your support and look forward to working with you again on your next project.

Rated 5 out of 5 stars

Great quality

Excellent quality

July 7, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for taking the time to share your review. We're delighted to hear that you're pleased with the excellent quality of your business cards, and we look forward to working with you on your next product of interest.

Rated 5 out of 5 stars

Amazing experience

Amazing experience. Bit of a hiccup with the first order but they sorted it in no time at all. I have been using them for years. Excellent company

April 24, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for taking the time to share your review. We're delighted to hear you've had an amazing experience and that you've been a loyal customer for years. We look forward to providing you with excellent products and service for many more years to come.

Rated 1 out of 5 stars

Just received my business cards,🤣🤣what…

Just received my business cards,🤣🤣what a waste of money, provided a photo of my existing cards, unfortunately the photo had an uneven background, it was clean what was business card and what was the background but the new cards showed both! In the bin reordered from someone who had some level of common sense

July 17, 2026
Unprompted review
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your feedback. We’re sorry to hear that the business cards did not turn out as expected. We understand your disappointment and apologize for any inconvenience caused. We will be sending you an email shortly requesting more details, so our team can review this further and assist you appropriately.

Rated 5 out of 5 stars

Fabulous

Fabulous - exactly what I wanted

July 6, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your wonderful feedback! We’re delighted to hear that your order turned out exactly as you wanted.

Rated 5 out of 5 stars

Excellent service and great quality…

Excellent service and great quality product as usual.

July 7, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your wonderful feedback! We're thrilled to hear that you were happy with the service and the quality of your product. We truly appreciate your continued support.

Rated 5 out of 5 stars

Magnetic signs and business cards

Excellent quality gear, very affordable price. Good strong magnetic hold, good quality print on both products

July 7, 2026
VistaPrint UK logo

Reply from VistaPrint UK

Thank you for your fantastic feedback. We are happy to hear you were impressed with the quality of your products, the strong magnetic hold, and the crisp print quality. It is wonderful to know you also found them to be great value for the price. We truly appreciate your support and thank you for choosing us.

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