Vitality Extracts Essential Oils Reviews 

247
TrustScore 2.5 out of 5

2.6

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Review summary

Created with AI, based on recent reviews

Considering 52 reviews, most reviewers were unhappy with their experience overall. Shoppers frequently described terrible customer service, mentioning that representatives were unhelpful, rude, and extremely difficult to reach when urgent problems arose with orders. Buyers also experienced frustrating delivery delays, unexpected price changes, and items arriving damaged, broken, or completely missing from their packages. Some reviewers were happy with the natural products, noting that specific essential oils and healing balms provided fast, effective relief for persistent joint and muscle pain. Consumers additionally appreciated the affordable pricing options during special sales and found that certain skincare items successfully improved dry facial skin and reduced blemishes over time.

What people talk about most

Product

Users describe ambiguous interactions with product, reflecting a wide division in consumer experiences. Many... See more

Quality

Consumers find quality to be ambiguous, experiencing a mix of high satisfaction and severe frustration. Many... See more

Price

Reviewers mention ambiguous feedback about price, as experiences vary significantly. Some consumers are... See more

Customer service

People report negative experiences with customer_service, noting that support is often nonexistent or... See more

Order

Customers had negative experiences with order fulfillment, consistently reporting frustration over delayed... See more

Reviews shaping this summary

Rated 3 out of 5 stars

My first time using essential oils. So far I haven’t experienced any adverse reactions to Vitality products. I am still testing them out. That being said my step mother is extremely pleased with the F... See more

Rated 3 out of 5 stars

What I've noticed is on their website no reviews under 5 stars exist which is EXTREMELY fishy and I know they delete them if they are lower then 5 and that's sketchy. Also only offer free shipping if... See more

Rated 3 out of 5 stars

I made the purchase, and boy did the oils work! I liked what they did for my bruising, and pain. I have arthritis and a lot of pain in my back. I started using them, and they really worked great. I wa... See more

Rated 3 out of 5 stars

Why is it that every time I place an order which is usually over $100 to get the free shipping perk, I then get several emails/texts telling me of a HUGE BOGO sale that wasn’t available an hour ago wh... See more


Company details

  1. Vitamin and Supplements Store
  2. Aromatherapy Supply Store
  3. Fitness and Nutrition Service
  4. Health and Beauty Shop

Information provided by various external sources

Pure Essential Oils For Healthy Living


Contact info

2.6

Poor

TrustScore 2.5 out of 5

247 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

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2.6

All reviews

(247)

49 reviews in the last 12 months

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Rated 1 out of 5 stars

Vitality deleted my review!

I wrote a review on vitality’s website giving it a 1 star. They deleted my review! I didn’t write any profanity. All I said was it made my scalp worse with dandruff and made my bald spots worse. Don’t recommend using it!

August 12, 2021
Unprompted review
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Rated 1 out of 5 stars

WARNING DONT BUY FROM THEM!

Ordered from them once and now I’m automatically in a subscription which take money from me without my consistent and they don’t want to refund me despite me not wanting their product. Their customer service is a joke and don’t want to help or refund me for something I don’t want and for something their forcing me to buy from them. Take a note that I contacted them within a hour after they took my money but still they can’t refund me. WARNING DONT BUY FROM THEM IF YOU DONT WANT THEM TO STEAL YOUR MONEY WHENEVER THEY WANT AND FORCE THEIR PRODUCTS ON YOU!

August 7, 2021
Unprompted review
Rated 1 out of 5 stars

really stink

bought over $350 of oils and only 2 of those were tolerable The smells are overpowering or smell horrid
They don't post the bad reviews, only the 5 stars
No refund only exchange
went to the garbage

May 18, 2021
Unprompted review
Rated 2 out of 5 stars

Diffuser defect

I purchased a diffuser eight months ago and it has already stopped working I take care of it very well but use it daily it is in perfect condition but no longer works. The company refused to do anything about it, I will no longer order from this company as they do not hold up their end of the deal with their products.An electric unit of this type should last longer than eight months it should last years!

April 26, 2021
Unprompted review
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Rated 5 out of 5 stars

Satisfied customer

I ordered various products from them. Received everything I ordered on time. I had no shipping problems. No billing problems and no problems with their products.

April 14, 2021
Unprompted review
Rated 1 out of 5 stars

This should actually be a ZERO star…

This should actually be a ZERO star review, but the system doesn't give an option of less than one star. Vitality Extracts is a HORRIBLE company! I have a credit with them, and they will not apply it to my order. Do not order from them, they are AWFUL and UNCARING. Be warned.

March 30, 2021
Unprompted review
Rated 1 out of 5 stars

Hair Envy = hair loss; Skin Envy is drying

The Hair Envy has caused hair loss - I actually have bald spots now. The Skin Envy dries & burns my skin. Their return policy does not allow adequate time to use long enough to be able to see if you are benefitting from the product. I am now stuck with $100 of product that is useless to me & that I would not give to someone fearing they would have the same issues or worse.

March 19, 2021
Unprompted review
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Rated 1 out of 5 stars

Do not order from that company! SCAM!

As soon as I ordered, I searched the reviews around web... 10 minutes after placing my order, email them and notify them to cancel the order. 9 hours after that, they send me an email that the order has been shipped but without sending me any tracking number. I emailed them again and wrote them that I request to cancel my order. They answered me they can't do nothing now... Ha! The only thing they want is to take your money! Definitely a scam company!

December 30, 2020
Unprompted review
Rated 1 out of 5 stars

THIS SHOP IS A SCAM

THIS SHOP IS A SCAM. Do not buy from this shop. they never deliver the items and do not respond to emails or calls. I ordered 160 worth of products that i have never received. No refund, nothing. Many people report the same. google them and read the reviews.

November 28, 2020
Unprompted review
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Rated 1 out of 5 stars

buyer beware

I have ordered here a few times and never had a problem granted it is for diffusers or accessories but liked my experience with hair envy so ordered more at the beginning of September. Order arrived on Friday - 2 months after my order was placed. Customer service is absolute rubbish, they directed me to a tracking site which told me nothing and when I tried to enquire where it was i was sent a message saying it was in customs and i would have to pay a fee to receive my order!!! i have NEVER experienced such a delay and can only assume they use second rate courier services as tracking of my order identified it left Utah then Jamaica then Hong Kong then Australia - 2 months while you sat on my money and refused to acknowledge there was a problem - COME ON! ill be making my own version of Hair Envy and at least i will know whats in it - disgraceful customer service - oh hang on , there is none.

November 8, 2020
Unprompted review
Rated 1 out of 5 stars

UNAUTHORISED USE OF MY CREDIT CARD FOR ORDER I DID NOT MAKE!!!!!

I ordered the skin envy bundle + hair envy back in late September which arrived last week.
However, this company has now deducted a further $119 AUD for another order I DID NOT MAKE - or authorise payment for!!
I have emailed the company and had to contact my bank and stop my credit card - which is just awesome!! :(
Wish I had read the bad reviews and comments before purchasing from this company.
NOT VERY HAPPY AT ALL!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

October 26, 2020
Unprompted review
Rated 5 out of 5 stars

Love it! Long time user

I have been using Vitality Hair Envy for a few years. I love the smell, and I have seen definite results. I thankfully have not have any issues what so ever with shipment. I do the 6 pack. Checking out is very easy. If I don't want the options offered after I place my order, it's just a couple clicks of "No Thanks". I have highly recommended this product and other roll on products. I am very impressed with everything.

October 11, 2020
Unprompted review
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Rated 1 out of 5 stars

super bad customer service

super bad customer service! Take forever to reply!
Be careful of the check out , very tricky website, after you check out, the website will pop out the item you just bought and confuse you like you didnt purchase successfully. I got this experience and I though I didnt buy so I click to purchase again and then I realized I actually double purchase. I right away write email to request cancel the last order, this is the only time email reply you immediately say it cant cancel it because it's already pack. Huh? I am in Singapore and it's US night time...
Be aware of the dishonest part is this, they automatically help you to do repeat order every month. I didnt make any repeat purchase function so I got one more order coming.
Very very bad experience from this Co!

September 27, 2020
Unprompted review
Rated 1 out of 5 stars

Awful customer service support!!!

I'm having issues with an order from September 9th. This company said that the delivery will take no more than 5 business days (that's why I bought the products), however, I haven't received my products and the customer service support is awful, they replied my emails with the same answer 2 times and now they are saying that the delivery will take around 4 weeks because is an international delivery when the final destination is within the US!!! I will never buy again these products!!!!

September 23, 2020
Unprompted review
Rated 1 out of 5 stars

I ordered £42 worth products in March

I ordered £42 worth products in March. I have not received the products yet, tracking number first showed it was shipped and after that it does not work. I emailed them several times but there was no response. It’s a scam company.

September 19, 2020
Unprompted review

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