vitaminplanet.co.uk Reviews 

193
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Consumers frequently mention that purchases arrive promptly, and items are always securely packaged to prevent any damage during transit. People also appreciate the very competitive prices and the great overall quality of the diverse products offered online. Some reviewers were not happy with order fulfillment, noting missing items or severely delayed deliveries without receiving proper updates. Customers also mentioned facing difficulties when trying to contact customer support to resolve these frustrating delivery and tracking problems. A few buyers experienced receiving incorrect products instead of what they originally purchased through the website.

What people talk about most

Product

Reviewers mention positive feedback about product quality and satisfaction with their purchases. Consumers... See more

Delivery service

Reviewers highlight positive aspects of delivery service, consistently noting promptness and efficient... See more

Price

Consumers find price to be very satisfactory, consistently highlighting great value and competitive costs... See more

Order

Clients share ambiguous opinions on order experiences, as customer feedback varies significantly. Many... See more

Quality

People report positive experiences with quality, highlighting products like well-packaged candles, tasty... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I placed an order on behalf of my dad (who is 97 years old) for concentrated cherry juice, as it sounded like it would be a good-quality juice. Hopefully this will help with my dad's flare-up of go... See more

Company replied

Rated 5 out of 5 stars

Vitamin planet seemed the best buy for pure coconut powder which was an essential ingredient for making the ice cream I wanted to try. It came in 150g size which was what I wanted. Arrived on time,... See more

Rated 5 out of 5 stars

We knew exactly what product we wanted but were looking for best price, delivery included. Vitaminplanet proved to offer this and although we have never used it before, we’re super happy with cost and... See more

Company replied

Rated 5 out of 5 stars

it was easy to place an order and my parcel was delivered on time as I had been advised by the company. The hopi ear candles were well packaged and arrived in good condition. I experienced no prob... See more


Company details

  1. Vitamin and Supplements Store
  2. Fitness and Nutrition Service
  3. Health and Beauty Shop

Written by the company

Vitamin Planet is a leading British supplier of premium quality health & beauty products. Offering only those products which meet the highest standards, with fast delivery worldwide. Products featured on TV, Radio and in the press for leading the way with improving customers health and lifestyle.


Contact info

4.2

Great

TrustScore 4 out of 5

193 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 6% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(193)

61 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Spam website

It's a spam website. They don't reply email and customer service always saying I will come back to you but never come back to me. My issue not sorted after a week of lacing order. So will talk to my credit card company to get my money back. Not trustworthy at all.

October 11, 2015
Unprompted review
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Rated 1 out of 5 stars

Takes money, sends nothing

Ordered some stuff, then didn't hear anything from them. They didn't respond to mails, several of them. Finally I opened a case with Paypal - still no response from VP. Then I made the case a claim and got my money back.
Now I'm being spammed by VP almost every day from a number of obscure domains...

April 6, 2015
Unprompted review
Rated 5 out of 5 stars

Recommended

A great shop for buying vitamins and supplements at very competitive prices. Customer service is good and helpful.

March 30, 2015
Unprompted review
Rated 4 out of 5 stars

Natural relief for joints

My joints get inflamed and painful. Glucosamine with Marine Collagen helps keep me flexible and on the move like when I was younger. Fast delivery too and well packaged.

March 27, 2014
Unprompted review
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