vivainstruments.co.uk Reviews 

299
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 65 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality of the products, noting their sharpness, precision, and ease of use. Many found the instruments to be well-made and highly effective for their intended purpose. Additionally, people consistently highlighted the fast delivery service, often mentioning that items arrived quickly and were well-packaged. The overall service experience, including prompt dispatch and good communication, also received positive remarks from consumers. However, some people were dissatisfied with the initial product quality. Some customers reported receiving items that were faulty or not as expected, such as scratched or tarnished tools, broken springs, bent ends, or blunt cutting points.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the high quality, ease of use, and... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing delight and satisfaction with the... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the swift and quick delivery... See more

Service

Reviewers mention positive feedback about service, often highlighting its speed and efficiency. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I bought a nail clipper from Viva Instruments and couldn’t be happier with it. The quality is outstanding — sharp, precise, and easy to use. Delivery was fast, and the packaging was neat and professio... See more

Rated 5 out of 5 stars

First order with Viva instruments was very easy, product arrived quickly, very well packaged. Excellent quality equipment and does exactly what it says. So pleased I decided to use this British compa... See more

Company replied

Rated 5 out of 5 stars

We were looking for the best scissors for cutting podiatry felt. The combination of thick felt with strong adhesive on one side made this difficult with conventional scissors. The Vivainstruments scis... See more

Rated 5 out of 5 stars

I don't normally write reviews but on purchasing my Toenail Nipper Clipper VP107 felt I had to. I found it to be of a very high quality manufacture, easily handled, extremely sharp and accurate and ce... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Products Wholesaler

Written by the company

Viva Instruments is a trusted manufacturer and supplier of premium chiropody/podiatry tools, manicure/pedicure instruments, and professional hair shears. Designed for clinicians, salons, and stylists, our products combine precision craftsmanship, durability, and ergonomic comfort—all at competitive prices. Experience the Viva difference: quality you can trust, delivered reliably.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

299 reviews

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Asks customers to review

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Replied to 100% of negative reviews

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4.7

All reviews

(299)

65 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good

Good, quick service and quality product

June 29, 2026
vivainstruments.co.uk logo

Reply from vivainstruments.co.uk

Dera Steve,

Thank you so much for an amazing review.

Viva Instruments

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Rated 5 out of 5 stars

Great customer service

Great product and very caring customer support. Thank you

June 28, 2026
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Reply from vivainstruments.co.uk

Dear Milana,

Thank you for your positive review.

Viva Instruments

Rated 5 out of 5 stars

Loveley product well made

Loveley product well made, service excellent and delivery was fast.

June 24, 2026
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Reply from vivainstruments.co.uk

Thank you so much for your lovely review; it is much appreciated.

Viva Instruments

Rated 3 out of 5 stars

Not as good as they used to be

I have used these nail clippers a lot over the years but the last 2 orders I had a few pairs that weren't any good as the ends were bent or didn't close properly. My sister also had the same problem. I'm too busy to faff around sending back so just leaving a review instead. Won't be using anymore though.

January 21, 2026
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Reply from vivainstruments.co.uk

Hi Sarah,

Thank you for taking the time to share your feedback. We're very sorry to hear about your recent experience.

It's particularly disappointing to read this, as you've used our nail nippers for many years. We were also sorry to learn of the issue through your review, as we didn't receive any direct contact from you beforehand. Had you reached out to us, we would have been more than happy to investigate the problem and work with you to resolve it.

Bent tips or nippers that don't close correctly are not the standard we expect, and we'd like the opportunity to look into what has happened. If you could contact our customer support team and send us a few photos of the affected nippers, we'll investigate the issue and do everything we can to put things right.

We genuinely value your custom over the years and hope you'll give us the chance to restore your confidence in our products.

Kind regards,

Customer Support Team

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Rated 5 out of 5 stars

Review 'REPEAT'. 15/06/26 See original Sept. 2025.

You may recall that I wrote you a review in September 2025 (Duncan Paterson), having purchased a Toenail Clipper VP107 that I was ABSOLUTELY DELIGHTED with,
in MANY RESPECTS.. (See Review). WELL, I am not aware if you possibly receive 'Repeat' reviews but I Just Had to say I am Continuing to use my Clipper and am STILL delighted with all info. in the previous review.
Thanks, and keep the good work up !!!

September 25, 2025
Unprompted review
vivainstruments.co.uk logo

Reply from vivainstruments.co.uk

Dear Duncan,

Thank you so much for taking the time to leave us another review!

We were delighted to read your original review back in September 2025, and it's even more rewarding to hear that you're still enjoying your VP107 Toenail Clipper all this time later. Knowing that the product continues to meet your expectations and provide the same level of satisfaction is exactly what we hope for every customer.

We truly appreciate your loyalty, your kind words, and your willingness to share your ongoing experience with others. Feedback like yours means a great deal to our team and motivates us to keep delivering products and service that our customers can rely on.

Thank you again for your continued support, Duncan. We wish you many more years of happy clipping!

Kind regards,

Team Viva Instruments

Rated 5 out of 5 stars

Cannot fault the service

First order with Viva instruments was very easy, product arrived quickly, very well packaged. Excellent quality equipment and does exactly what it says. So pleased I decided to use this British company and not other options available online. Highly recommend them.

May 26, 2026
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Reply from vivainstruments.co.uk

Dear Tracy,

Thank you so much for taking the time to leave such a fantastic review!

We are thrilled to hear that your first order with Viva Instruments was a seamless experience, from the quick delivery and secure packaging to the excellent quality of your new equipment.

As a proud British company, it means the world to us when customers choose to support us over other online options. Knowing that the equipment is doing exactly what you need it to do is the best feedback we could ask for!

Thank you for your high recommendation, and we look forward to serving you again in the future.

Best regards,

The Viva Instruments Team

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Rated 5 out of 5 stars

Website very good and parcel arrived…

Website very good and parcel arrived when expected.
Pleased with clippers and nail file.
Would recommend these products.

April 27, 2026
vivainstruments.co.uk logo

Reply from vivainstruments.co.uk

Dear Jean,

Thank you so much for the lovely review!

We are delighted to hear that you found our website easy to use and that your parcel arrived exactly when expected. It’s wonderful to know you are pleased with your new clippers and nail file.

Thank you for choosing us and for recommending our products—we truly appreciate your support!

Best regards,

The Viva Instruments Team

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