Theft in a hotel
This is about vivashotel in durres, Albania.
Avoid this hotel at all costs. Theft is a serious issue here, and if you value your belongings, never leave them unattended in your room. The cleaning staff stole £60 from my bag, which was kept with my passport. When I reported it to the reception, instead of addressing the issue, they had the audacity to accuse me of lying. The lack of accountability and customer service was appalling.
To make matters worse, I had just arrived at nearly 4 AM, went down briefly for breakfast, and returned to find that the cleaning staff had already entered my room—without any request for service. My room was neither dirty nor in need of cleaning, making their intrusion completely unnecessary and suspicious.
This was a disgraceful and distressing experience. I left feeling angry, violated, and utterly disappointed. I will never stay here again, and I strongly warn others to stay away from this untrustworthy establishment.