I forgot to stop auto-renewal when I switched Win10>Linux Mint. When I was billed, I wrote to have the charge removed. Heard back from customer support in 24 hours canceling the renewal. Refund was po... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
ViWizard is dedicated to providing ultimate multimedia solutions to customers all over the world with advanced technology and high-quality customer support. We also believe that we can make your digital life easier and better through our unremitting efforts and gradual improvements. If you are interested in ViWizard, check out the ViWizard Home Page.
RM. 1801, EASEY COMM. BLDG., 253-261, HENNESSY ROAD, WANCHAI, HONG KONG, Hong Kong
Replied to 85% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was helped after a prompt answer from their support service - Highly recommended!

Reply from ViWizard
Timely, effective, accurate, and professional handling of my case - highly recommend!

Reply from ViWizard
Worked perfectly well for downloading songs from Spotify but then Spotify suspended my account a couple of days later for misuse. Had no idea it would be an issue since viwizard is a paid-for software but suppose it makes sense in hindsight. Be aware

Reply from ViWizard
Great Audio record product ! The technical support is excellent if you have a problem even if purchased years ago.

Reply from ViWizard
I was excited to see this product as I have many Audible Books that I've wanted to listen to in my car. Unfortunately I use my phone for Door Dashing and Uber Eats and cannot listen to Audible books AND do my delivery services. How wonderful that I can convert my Audible Books into an MP3 format and transfer them to my MP3 player! I downloaded the trial version and found this works perfectly for me. The trial version only allows you to hear 1/3 of the file but that was enough for me to know I had to have this product.

Reply from ViWizard
Great service and an excellent product! I can now download all my Audible files in lossless quality for my non-branded player.

Reply from ViWizard
Great tool, has been working perfect for years now and is updated regularly. Also great service department, helping me out with a 4 year old purchase.

Reply from ViWizard
Service Team gave me quick response to solve my problem. Everything works fine.

Reply from ViWizard
It was extremely easy to use and worked perfectly. When reaching out for help from staff, they responded promptly and assisted me with my questions. I would highly recommend!

Reply from ViWizard
The Video Converter works perfectly smooth, just as advertised! Everything is pretty straightforward and easy to use. And a very big plus, their support team is very responsive and helpful and were able to help me within a very short time!

Reply from ViWizard
Major scam they make it virtually impossible to cancel the service. Plus it doesn't even work on mac

Reply from ViWizard
After a system change, I was unable to activate the converter.
The support team fixed the problem immediately, so I can now carry on working without any problems.
High praise

Reply from ViWizard
Viwizard worked flawlessly to convert my movies. I love the product and would definately recommend trying it. You won’t be disappointed.

Reply from ViWizard
Does what it says - converts Apple Music files to MP3. Not super fast but I think that’s just the nature of the process. Seems stable. I haven’t noticed any bugs. When I needed to move the software to a different laptop, the support team responded quickly and allowed me to move the license.

Reply from ViWizard
My inquiry was promptly answered and the problem solved. I had contacted tech support earlier in the year and similarly the response was prompt and solved the problem. Excellent service from tech support!

Reply from ViWizard
Music Converter is a great product, I use it for years now.

Reply from ViWizard
Super support, quick solution of my problem, now everything is running as usual again.

Reply from ViWizard
Contrary to what I thought, the software I purchased did not work on my computer, so I sent a request for a refund to the service provider. - After just a few hours I received an understanding, very friendly reply as well as a promise to refund the amount paid: this really is first class service: couldn't be better.

Reply from ViWizard
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.