Vodafone Australia Reviews 957

Vodafone charged me for exiting the service. I have been with vodafone for 11 years now but their postpaid plan is increasing a lot which left me no other option than to switch to other provider. When I called to exit the support officer said that they are not going to refund the month worth payment which I had paid in advance. I wrote an email to vodafone support team and have been going back and forth... they asked me for the bank account and everything for refun but now it's nearly a month and they have stopped responding too. This is not right and there should a legal compliance. They shouldn't have right to charge for the service I have not used. Always a bad customer service and very expensive. I should have exited many years ago. I would advice no one to join vodafone.

Vodafone Spain don’t have a site here. So I put here.
Vodafone have a 5 star service when I coms to there products, but when it comes to the product they sale online and you have a problem, they don’t care about you, so buying a simcard is ok, but never buy a product like a phone or hower or ricecooker from them !

Terrible services lied by staff then made to pay after staff informed me in have 2 weeks absolutely poor service do not join a lot better companies out there

Exceptionally poor mobile around Brisbane coverage. Whilst they pat themselves on the back for "extended coverage"

Have extremely poor coverage at Bowen Hills with multiple and continuous drop outs. 6km from Brisbane CBD and they can't provide a decent service around Albion either.

As a result of no reaction, I am removing all my four services from Vodafone and changing to a 'hopefully" more consistant telco.

Anything has to be better than them

I signed up for a plan and am not receiving all my inclusions. I contacted vodaphone about 1 month ago (a day or so after my plan started) as I was not getting all my inclusions. Its been over a month and the issue it still not fixed. I have spoken to many staff both online instore and on the phone and they promise me I will be fixed but isn't. I am afraid to say the customer service has been the worst I have received and will be leaving them to use another provider. Terrible. Do not recommend.

A big thank you to Callum at Vodaphone, Market Square, Aylesbury for all his kind help and assistance in helping us with our problems. Callum has helped us both on more than one occasion and is a credit to the Vodaphone shop.

I just had the most helpful, non judgemental, educated advice, from a young man named 'Will'

Will advised me he would recieve this review. I am not someone who gives reviews. I just felt his customer service skills, care, and empathy where outstanding, he was sensitive in the personal questions he asked.

Will put me on the best plan available and I do emplor his 'boss' to review his calls and place him in an advanced position due to his loyalty to the company as well as his conduct with customers.

I made the call at approx 1:50 pm 31/07/2025

God bless and take care Will.

Angela Buck

Having recieved my pay as go sim i had issues trying to get the internet to work on my phone.3 seperate convos over the week still didnt rectify the problem. I managed after fighting my corner to cancel the sim and get my money back. Vodaphone informed me it should take 3 to 5 days to return ( which is very infair considering they got my money straight away).i rang them on the 5th WORKING dayto be told its 3 to 7 days. I didnot accept this as i was informed 3 to 5 days.breaching their agreement i asked for compensasion also for the time i spent sorting out the problem they had caused. I was told i could have a 20 pound sainburys voucher but only if i had a vodaphone sim to send it to. Well id just cancelled my vadaphone sim so they didnt give me the 20 pound voucher. Shame on you vodaphone.and all the people i spoke with was an issue as they wernt english,but that doesnt suprise caus it cheap corner cutting vodaphone for ya. Defo would not recommed them at all. The manager i spoke with NITESH, he was not helpful at all and kept talking over me. There was no way they were going to compensate me for my time and stress

We have been with Vodafone for nearly 20 years, with five adults in our family all using Vodafone services. Over the years, we have purchased multiple iPhones, iPads, roaming when we travel overseas and internet connections.

We moved house a few months ago and decided to opt for NBN fibre from the curb to the house at 850 Mbps. It took several weeks, with issues from day one, including delays in getting the router and modem sent out, and then arranging for a NBN Technician to come and set up. Vodafone continuously blames the NBN service provider. It didn't take long for me to realise this was not true - it all rested on Vodafone not doing their job.

I had to reapply for the NBN upgrade several times (almost weekly) because it wasn't being processed correctly. So extremely frustrating once, twice, but three times? Now that is a joke, where I am not laughing. Eventually we were up and running on 100 Mbps until we phoned to get the upgrade to 850 Mbps, the moment it was switched over it was literally GAME OVER!!!

The significant issues kicked in immediately with absolutely no internet whatsoever. We have made daily phone calls for over a week to resolve these issues to no avail. We run several online businesses and training sessions that we're paying top dollar for, and the only way we can connect is by using our mobile phones as hotspots, which keeps dropping out and disconnecting us from the online classes. So painful!

We cannot download and upload files to our clients because the hotspot keeps disconnecting.

We are so frustrated with the promises to fix the issues and being told that, 'we understand what you are going through and can sense your frustration', by a dedicated customer service person who then says they will ensure they will take care of the problem and will call back daily too, 'I will call back in an hour' to 'I will call back in 4 hours until fixed!' Only to end up having no one call back, and we having to call again and again with zero resolution.

In all the years we've been with Vodafone this has been the single most frustrating experience ever. What on earth have you done to this company????

Now we've been told there is a mismatch from the curb to the house line, yet it was okay at 100 Mbps. We were also informed that if we switch to another company, the issue could persist. Not what we are reading in complaints. A few days later, people are up and running with other companies. Well, you're leaving us no choice but to consider doing just that!

After nearly a month of being sent on a merry-go-round, we should not be charged for the modem, router, and NBN service we are not receiving from Vodafone.

So not happy with Vodafone. You have lost your A-Game! People are paying for a service of communication, and yet you are failing miserably at providing a once-solid and reputable communication service.

You need to provide REAL TECHNICAL SOLUTIONS from an experienced support team capable of responding rapidly (within 24hours) and who can resolve issues.

Stop training your staff to do basic technical support only to end up having to promise things they simply cannot deliver through no fault of their own. They are getting the short end of our frustration. Not fair to your team members. Deliver quality products, services, and technical support, and prevent compromise before your business loses customers en masse!

Can i say how discussed i am with vodafone broadband such a big company with the service i received I had a phone call on my mobile to say the engineer has found a fault on my line i got in contact ed customer services they could not find any faults on my land line. Phone cuts off in the middle of conversations i need my land line as i am 75 and rely on it i have reported it several times without any help i will not be renewing my contract with them shortly WHATS the point of their customer service

have been a Vodafone customer for 25 years, using their service in many different countries around the world, until I became a customer at Vodafone Pacific Fair.
All I wanted was a 4G Nbn internet, however a staff member was extremely pushy about getting the 5G box. When I stated that I did not want 5G, he started asking me personal questions about the real reasons why I do not want it, until he made me take the 5G internet by bringing up an excuse that I was not eligible for the 4G. Since he left me with no choice, I took the 5G. Very slow internet with streaming apps crashing. Today I returned the 5G box and found another service provider who offered me the 4G Nbn.
I have to stay also, that the staff at Vodafone Pacific Fair, do not seem prepared to answer queries of customers. Three staff would give me different answers for the same question and also their database is so complex that you have to wait ages to sign up for something. They make everything difficult in every way possible.

We ordered broadband,and were given a start date. I tried to contact them for some clarification. It was very difficult to get through,and unsatisfactory when I did. Then out of the blue, they said the order had been cancelled. I contacted them again, they apologised for their error, could not give me a reason why it had happened, and said a new order would have to be created. This took literally hours on the phone, and the original start date was not honoured. In the end I decided we could not continue with a company that created more problems than it solved!

I’m on a prepaid plan while overseas and recently came back to Australia. While browsing through the different “recharges” and “add-ons” it quickly became apparent that all are engineered to be as useless as possible, making sure that your recharge “expires” before you’ve managed to use the data you paid for. What does “expire” even means in non-dodgy terms? My hard earned dollars that I gave to Vodafone don’t “expire”, do they? Yet my data package, and even the actual Australian dollars in my Vodafone balance “expire” within as little as a single day. Add to that the unbelievably buggy “My Vodafone” app, which half of time claims that everything expired (when it didn’t), and you get the type of service that you really don’t want to have. I already have my Aussie Broadband SIM, and will be porting my number, as soon as I finish using every last non-expired KB of data that I paid for.

Forced to give 1 star. Poor service, trying to up sell me blatant downgrades multiple times, clearly they don't want me anymore. Service was poor the entire time, low quality connection if lucky to have one at all. Poor speeds. 144p auto and still lagging. Most times no connection at all when I am at work have to use other peoples phones. Calling for help is even worse just to speak to an individual if you can get to one and not get hung up. Forced me to take some unwanted e-waste too as part of their scam deal which was illogical at best. Encourages unhealthy lifestyle with their poor service and much undue stress to boot. Overall pretentious condescending unhelpful bigoted workplace. Actually with the ghastly way they treating their life-long customers. I am unsure how they have any long serving customers left.

They also 100% leaked my email and I've gotten lots of spam phishing scam emails. Never had them before and they started just after the debacle.

My travelling companion and I bought sims purely to use international roaming. Esim didn't work with my phone, which supports esim. Support was worse than useless. Wasn't set-up before we left for overseas (a week of back and forth). Other phone was setup (physical sim). Roaming did not seamlessly kick in when we arrived, despite advertising. We were stranded with nothing. We had advised Vodafone of our dates before leaving. Support was slow and needlessly cumbersome (I was still trying to get a solution on the day of leaving for the airport and the customer representative stuck to their cloying script in spite of me politely noting over and over that I had to leave for the airport). Trying to cancel the sims when we got back was a nightmare. Very, very difficult to cancel. Had to prove id after going through support (filming a video clip with a passport). Totally unmoved by promises to report to regulator. Cancelling on Woolworths and Belong was the mere click of a button. Vodafone make you contact their customer support, who question you again and again about why you want to cancel. Numerous "my system's not working, contact us again" interactions. An awful, awful experience. Vodafone's global roaming, when working, is very convenient. But the price in frustration and obfuscation is way too high. Never again.

The service was brilliant at your Hastings store.
Emily went through everything with us and any extra questions were answered.
Would recommend this store.

Complaint letter to Vodaphone
I bought a phone, Nokia G60 5G, from Vodaphone in March 2024 with a two-year airtime contract. The phone was on a three-year payment plan. Three weeks ago (Mid-June 2025) the phone stopped working, would not hold a connection for more than 20 seconds, would not connect to Wifi and would drain the battery in an hour or so. I took it into the Vodaphone shop here in xxxxx on 14th June. The staff member confirmed that it was broken. She offered to send it away to be fixed and said it would be seven to 10 days away. They did not offer to supply a replacement phone while this was taking place. I run my own consultancy business and need my number and phone for work. She offered to sell me a new phone. She confirmed that I would still have to pay for the existing broken handset until my contract expired. I thought this was appalling as, because it was broken, I assumed I would no longer have to pay for it. There is no external damage to the phone, no water ingress or any other obvious fault. I assume that it is all software related.
I said I will get a new phone from an alternative supplier (thank you Giff Gaff) and would then bring the phone in to be repaired as I could not go so long without a working phone. I left, ordered a new phone. I revisited the shop during the next week. The staff member could not take my phone or offer me any service as “there had been an update and the system was down”. This lasted all day. A poor advert for a communications, media and internet company and shocking customer service.
The following week I revisited the shop. The assistant said I could not leave my phone as she had not been trained yet and her supervisor would be back later.
I returned again today to be told that because I had ported my number away from Vodaphone (after the phone you supplied had gone wrong and when faced with ten days without my number or a phone) that I would have to pay for any repairs to the phone that you had sold me as it was outside the two-year maintenance agreement. I left and determined to write this letter.
Now you tell me if you think I have reasonable grounds for complaint?
My experience with Vodaphone over the two years I have been with them was already problematic. In spring 2024 I went to Turkey and Greece sailing for eight weeks. My understanding in respect of roaming and data was that I could always pay for more data and that the only limit on this would be extra cost to which I readily agreed. However the reality was that after two weeks I could not get any more data. Your technical support on-line was unable to help despite numerous conversations and promises of solutions. Ultimately I think the problem was that the tech support did not know how to fix or work the phone. I solved that problem by buying a new sim in Turkey and using that in the phone. Not something that your tech support had suggested or offered.
My final complaint relates to the phone, Vodaphone and the network service I received. The phone was sold to me as one with all of the advantages of 5G that would shortly be rolled out by Vodaphone in my area (Northumberland). It never was.

In summary my current position is that I am still paying Vodaphone monthly for a broken phone but receive a good 5G service from an alternative provider (thank you Giffgaff) on an alternative phone for less money. I will be copying this letter to Trustpilot with an appropriate star rating for Vodaphone.

Today was the second time I went to Vodafone Kipparing store . I had problems getting my credit for my phone which I had exchanged and a promotion going on at the time I got my phone. I had contacted Vodafone on the phone but it wasn't solved . Last time I went there I got to talk to Saloni and explained where I needed help. She enquiried but it wasn't resolved . Today , I went and Saloni tried her best and it took her 2 hours on the phone and she solved my problem and now I will get my $755.00 back . Thank you Saloni for your good work and I am sure she will be able to help her customers as she is very dedicated to her work and knows what she is doing.

When I joined Vodafone all my bills where to be sent to my email, this happened some times but not all the time, sometime back I complained that I was getting text messages but no emails, it was fixed for a short period, then my last bill no email so I rang them and was told they would fix it and send me my bill by email, and was given an extension to the 25th, on the 23rd still no email I rang again and was told it would be done overnight and he would ring me next day to confirm, nothing on the 24th so I paid the bill online, that night I received a text stating that my phone had been disconnect, but because I had paid the bill it was back on but will need to pay a late fee, what happened to the extension, to me it's very poor public relations and I feel they have no idea what they are doing,if they do not know how to send emails.

One of the worst big companies to deal with. I moved house and wanted my NBN relocated on March 14. 3 months later on the week of June 16 that still hadn’t happened. Nearing I’d say 15 back and forth contacts with them, if not more. They claimed the process was held up by the NBN. An NBN technician came out and said the connection was fine. I switched to Superloop last week, they had my NBN up and running in 3 days including a few days wait for them to ship a modem. When Superloop hit a snag they asked for my NBN box serial number and MAC ID and still had my internet up and running in 3 days from the order date. Now Vodafone has passed me around most of their call centre when I’ve tried to disconnect my NBN service that I no longer need, claiming they can’t disconnect me and close my account because in their system it has a pending relocation request for June 26? The lies are just obnoxious at this point. I’ve been paying for NBN but instead I’ve had a modem running 4G for 3 months. You can’t get connected or disconnected with Vodafone, they don’t like their customers but they don’t want you leaving either. Run. Get Superloop.