Vodafone Deutschland Reviews 

Our Vodafone internet contract was cancelled for our entire building to move to another supplier. The other supplier is not able to access the cables until Feb 2025 we were promised that Vodafone would provide internet connection until it was sorted as they still have access to the lines. Now, some people in the building still have access to the internet through Vodafone and some do not. I spoke to a Vodafone customer agent who said that they would send me a wireless router with a sim with 500GB (which I was super grateful for) and that I would just have to call them to get it charged once it arrives. So now I have the router and the sim and when I called to charge the sim they said oh actually no we won’t do that. I asked multiple times why they sent me the device if I can’t use it and if they could please listen to the conversation I had with the agent (that they recorded) and provide what was promised and they refused to answer this. They then proceeded to tell me that to solve my issue I should write a letter about the situation and post it! Its 2024!
I work fully remote and have no proper internet connection until feb 2025! Terrible customer experience!

You can not rely on this internet provider for stable internet. I am working remote and you cant even have proper meetings, let alone do anything time sensitive like stock trading.
I am used to bad internet since I grew up in a small village, but now I live in a big city and have a 1000k cable contract but they are unable to provide stable internet. And thats in the third biggest economy in the world. Just sad.

Absolutely fraudulent company. We signed a contract with them and couldn't break it for 8 years! For 8 years, Vodafone deceived us and stole our money. The monthly amounts NEVER matched the amounts in the contract. The customer support doesn't work at all. All Vodafone cares about is how to steal more of your money and how not to let you break the contract with them. Take care of yourself, never get involved with Vodafone scammers.

They are unfair and not correct and unfriendly

Having to deal with their app or myvodafone is insanely difficult. I can't access my invoices since I need an account, I can't create an account because it's giving me error messages. There is no way to contact them other than a stupid bot or a call employee that doesn't speak english and just hangs up after a few sentences.

No customer support available. They only offer phone support, which I cannot use. No other way to contact them. They charged me more for my internet connection than is in my contract and I have no way to reach anyone

1. They extended my contract for 2 years without asking and even notifying me, so they pretend me to pay for the next two years, even though I don’t have even the Vodafone phone number.

2. I tried to connect home internet. When I finally got the cable I had to call them and to spend around 3 hours on the phone with dozens of people so in the end they would tell me that their system messed up with my data , that my client number belongs to another person, and I had to create the new internet contract . By the way, I still have no idea whether this person got my bank details and other private information !

even 1 star is too much
what a shitty service
nobody speaks english
I was on the line with 4 agents for 1hr 35 min to be told that I need to call again tomorrow
what a shitty company

Service keeps disconnecting and Vodafone doing nothing

If you care or need a reliable internet, you should avoid Vodafone at all costs, this internet is the worst i had so far in my whole life.

Vodafone is the worst

I had a fiber line. And from day one there were connectivity and speed issues. The worst part is you cannot contact the customer support as you are forever on hold or being transferred endlessly to the correct department (how many departments do you need?) The customer support is also clueless.

The final straw for me was being without internet for one month. I spent hours on the phone trying to get the issue resolved. I could not get through to customer support and was always on hold. When I did get through I was told "the issue was resolved, wait 24 hours", "I will put you through to the right department.", "can you hold please" (waits on the line for 45min), blah blah blah. No one was able to help.

Eventually I cancelled and then suddenly technicians were calling to come to help and customer service was suddenly there and suddenly knew how to resolve the issue.

Alas, this was too late. For half the price, 10 x the connectivity, 100 x less issues and for much less of your own time, effort, and stress. You can get an adsl line that performs better from 1&1. Best part. If something is wrong its promptly resolved and customer support will actually answer the phone.

Please people save yourself the hassle and DO NOT GET VODAFONE, you will regret the decision!

Also I was just billed another 150 euro today even though I have terminated the contract 3 months ago.

We're experiencing continuous internet outages, on a daily basis. Vodafone has 0 customer care, leads you to interact with the most archaic chatbot there is, Tobi, and if you have more time to waste you can speak with a real person that instead of trying to solve the issue has the audacity to try and push another product/contract. After all the vicious circle of not having internet again and again, can definitely say "lesson taught". Never again Vodafone! I'm now ready to pay more with another company just to have home internet again.

The worst provider in Europe. Very expensive, and also very bad. Its horrible, also they love to scam people by going from door to door and trying to sell a scam to people. Absolutely horrific.

Trying to deceive customers with so-called "offers" that are anything but. They use cheap mathematical tricks to confuse people. If you do the math, you realize they’re trying to take advantage of you. Existing customers are neglected, while new customers are lured into contracts.

It’s incredibly disappointing, to say the least. I’d certainly describe their practices as deceptive.

Since 2 weeks Vodafone left me and my neighbours (a total of 3 entire buildings) without Internet connection because of some "Störung" on the line. So far, after several calls to the Vodafone customer service , we have got no information or transparency on the progress to solve the issue neither a potential resolution date. We find ourselves without any option to escalate the problem with Vodafone.
This is not how a company delivering services should treat paying customers.

The company simply wants to have you as customer for your lifetime and that is awful.
The people there only know offering contracts even though one is calling to cancel to terminate one, it is as if their life depends on it.
Their customer service is not nice, and their prices are high.
Only good thing is their coverage (good internet)

Functions with 100-year old technology, backed up by the worst customer-service design existent.

They ask for your contract number to help you, even when you have your ID in hands.

You can only install the app if you have a German appstore, typically accessible with a German phone. I asked the person at the store what I could do about it and they said "just buy a new German phone".

Customer service queries are typically met with "this should take a few days"; and "try next week".

Want to cancel a contract? Well, good luck writing an actual letter and sending it via post!

They are such a bullshit company. If you have problem with the internet, just forget about it that you will ever be connected with the right person who can solve the issue.
Its been 3 hours trying to get connected but nobody answers the phone. They are absolutely understaffed. Horrible service.

I got a call after taking vodafone internet and offered me for Kabel TV for free. I said no because I do not speak German, why do I need TV then? But he was saying its always free. In the end, I asked a few times very clearly how much I have to pay, because I knew there might be some hidden costs. He clearly said there is not extra cost. Then I took it, and till now the packet is still unpacked.
After 1.5 yrs later, I came to know that they were cutting 25€/ month. Then I asked them to investigate,
and look for the recording of the call but they simply said they have nothing to do.

Secondly this week, I went to the vodafone customer care to get a new SIM card because my phone was stolen. They asked for the Kennwort. Who remembers the Kennwort? They said its in the contract. But I made contact with Sparhandy. Now they are telling me to write an email to get a new SIM which will take about a week. What a joke in this 21st century. I promise, I will never ever use vodafone, and will always discourage people from using it.

I’m new to Germany, so I wasn’t aware of certain sales tactics. In the Vodafone office, they assured me that fiber optic internet was available at my address and recommended I sign the contract in person. After signing, I discovered that fiber optic service wouldn’t actually be available in my building for another 8 months. When I tried to cancel my contract due to this misleading information, they refused, stating that because I signed in person, I couldn’t cancel. They offered no alternative solution, leaving me to pay high daily fees for internet. Be cautious with Vodafone’s sales team in Germany—they’ll say anything to convince you to sign up.