Same delivery, kan je geen nee op zeggen. Pero porque no hay Mexico collection. Come on mannnn. We need it. Ook oude super fly IV collection, hyper venom, bring it back!!!
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It was a great experience! I have been buying sport items at Voetbal.nl football boots, socks, jerseys ect. For couple months now, Brilliant products and affordable prices. Anything I ordered from th... See more
Great selection (online, not so much in store). Sizes work out OK. Retour was processed very smoothly, although I would have liked to be able to return it in person in a shop. DHL as the mail... See more
I received my order number 1008511483 with a limited edition NAC BREDA club t-shirt. Unfortunately, however, the T-shirt came in a torn foil and without a novelty tag attached to the shirt. Gi... See more
Company replied
Company details
Written by the company
OVER VOETBALSHOP.NL Voetbalshop.nl is 25 jaar geleden opgericht door Badge Direct BV, de direct marketing divisie van de Badge groep. Deze groep is al meer dan 40 jaar actief in de sport- en entertainment merchandise. Het Voetbalshop.nl team wil graag alles, van, voor en over voetbal brengen. Het is onze ambitie om als eerste de nieuwste producten voor de beste prijs online aan te bieden. We besteden veel aandacht aan de inkoop van A-merken met A-kwaliteit. We willen voor actieve voetballers en actieve fans een zo breed mogelijk assortiment presenteren in alle prijsklassen van voetbalschoenen, officiële wedstrijdkleding, voetbalteamkleding, voetbalfashion en fanproducten. Ook voor keepers, trainers en scheidsrechters presenteren we een interessant assortiment. Voetbalshop.nl heeft ook een outlet waar je koopjes kunt vinden. Voetbalshop.nl heeft directe banden met nationale en internationale voetbalclubs en andere belangrijke leveranciers van voetbalproducten. Zo kunnen wij jou altijd alles, van, voor en over voetbal brengen.
Contact info
Krommewetering 31-41, 3543 AP , Utrecht, Netherlands
- +31(0)88 004 0144
- info@voetbalshop.nl
- www.voetbalshop.nl
4.3
Excellent
32K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 43% of negative reviews
Typically replies within 1 week
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Good and satisfied fast delivery
July 8, 2025
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The price is the cheapest one
The price is the cheapest one. The jersey is made with the best material and the order arrived in time. The only problem is that I ordered a wrong size. Anyway I will search further on this website because they have quality products
September 14, 2025
Reply from Voetbalshop.nl
Dear Erbim,
Thank you for your review.
We're sorry to hear that your order arrived later than expected. Our apologies for the delay, that’s certainly not the experience we aim to provide.
We hope you're happy with your order nonetheless, and we appreciate your patience.
Best regards,
Team Voetbalshop
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very complicated bad customer service…
very complicated bad customer service and still hasn't been solved - trying to order football shirts form my son for about 5-6 weeks now
September 10, 2025
Reply from Voetbalshop.nl
Dear Hallvard,
Thank you for your review.
We understand that you are disappointed about the delay in the delivery of your order. Due to extremely high demand, your order was dispatched later than originally indicated.
Kind regards,
The Football Shop Team
Keurige updates over voortgang…
Keurige updates over voortgang bestelling en vertraging in definitieve levering
September 10, 2025
Reply from Voetbalshop.nl
Dear Tal,
Thank you for your review.
We have not received any notification about your situation, which means that we have unfortunately been unable to take any action. If you wish, you can contact our customer service department. Here is the email address: klantenservice@voetbalshop.nl. Please include your order number in your email so that we can help you.
Kind regards,
Team Voetbalshop
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The size was too small
August 10, 2025
Reply from Voetbalshop.nl
Dear Matheus Xavier,
Thank you for your review.
We are sorry to hear that the shirts were too small, even though we indicated this in the product description.
Kind regards,
team voetbalshop
Product and shipped as requestd
Everything was delivered in time, and the products were correct.
August 17, 2025
The exact delivery time and the same…
The exact delivery time and the same product that I chose.
August 8, 2025
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Ik ben heel gefrustreerd
Ik ben heel gefrustreerd . Heel ontevreden
Ik koop iets en het past niet, waarom verlies ik geld om het te retourneren!!
Wat is “Per-item return charge = 1,00”
En wat is “Shipping cost charge after return = 4,99”
Heb nooit zoiets tegengekomen!!
Nooit meer aankopen!!
June 22, 2025
Reply from Voetbalshop.nl
Beste Khalid,
Vervelend om te horen dat je ontevreden bent over het verwerken van je retour. We vinden het ook jammer dat je dit niet eerst even per mail bij ons hebt gemeld, want we hadden het graag direct met je opgepakt en toegelicht.
Op onze website staat vermeld dat er een duurzaamheidsbijdrage van €1 per artikel wordt gerekend wanneer je een bestelling plaatst zonder ingelogd te zijn. Als je wel bent ingelogd tijdens het bestellen, vervalt deze bijdrage automatisch.
Daarnaast worden er verzendkosten van €4,99 in rekening gebracht wanneer het uiteindelijke orderbedrag, na de retour onder de €69 uitkomt. Ook hierover staat informatie op onze site, onder het kopje "Retourneren" bij "Hoe zit het met de verzendkosten?"
We begrijpen dat dit verwarrend kan zijn als je het niet had verwacht. Daarom proberen we dit zo duidelijk mogelijk op de site te vermelden. Mocht je nog vragen hebben of iets willen bespreken, neem gerust contact op met onze klantenservice.
Sportieve groet, Team Voetbalshop
I never got my package
I never got my package. Wasted my days and there is no communication on the refund
July 8, 2025
Reply from Voetbalshop.nl
Dear Arsh,
Thank you for your review.
We would like to inform you that your order was shipped on time from our side. Unfortunately, the delivery was unsuccessful with DHL, and the package is now on its way back to our warehouse.
If the return shipment has not arrived within 8 working days, we will of course resolve this by issuing a refund. However, we expect to receive the package back soon.
We apologize for the inconvenience and appreciate your patience.
Best regards,
Team Voetbalshop
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Great potential
It is pretty quick process. Shame you dont ship to Slovakia, you should do. When asked if you do via email I got a quick short response. You could have done more in terms of customer service. Also, I only got to your site because my VPN was set for Holland. Otherwise no one knows about you. Could do with some more advertising. You have stuff on your site that isnt available on other sites which makes you pretty unique. Food for thought.
June 16, 2025
Poor Warranty Handling – Disappointing Customer Service
I bought a pair of Adidas Adizero SL shoes from Voetbalshop.nl in June 2024. After less than a year of normal use, the heel areas of both shoes wore out badly, with hard plastic now exposed in one shoe, causing pain and making them unwearable.
When I contacted customer service, they refused to offer any solution under warranty, even though EU law provides a 2-year legal guarantee for defects not caused by misuse. They dismissed it as “wear and tear” and offered only a discount on a new pair. This is unacceptable for shoes at this price point that failed so soon.
I have now reported the issue to ConsuWijzer (Dutch government consumer authority) and will file a formal complaint with the Thuiswinkel Disputes Committee, of which they are a member.
Very disappointed in how Voetbalshop.nl ignores consumer rights. I do not recommend buying from them unless you’re willing to accept poor service if anything goes wrong.
June 17, 2025
Unprompted review
Reply from Voetbalshop.nl
Dear Patrycja,
Thank you for your review. We're sorry to hear that you're dissatisfied with your experience.
We have carefully reviewed the photos you provided. The damage to the heel areas of the shoes clearly shows signs of wear and tear from use, which is consistent with what can normally occur over time with running shoes. This is therefore not considered a manufacturing defect.
These shoes are designed for athletic use, but after nearly a year of regular use, signs of wear can appear. As stated in our warranty terms, wear and tear is not covered under warranty. For this reason, a warranty claim is unfortunately not possible in this case.
As a gesture of goodwill, we offered you a discount code for a future purchase. We're sorry this was not to your satisfaction, but we hope it shows our willingness to assist where possible.
Kind regards, Team Voetbalshop
Reply from Voetbalshop.nl
Dear Koen,
Thank you for taking the time to leave your review.
We understand that the delivery of your order did not go as expected, which can be frustrating. In the meantime, the product has been returned to us and successfully processed.
The purchase amount has already been refunded to the original payment method used. If you have any questions or need further clarification, please don't hesitate to contact our customer service team, we're happy to help.
Kind regards, Team Voetbalshop
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