Voicerts Reviews 26

Reply from Voicerts

Mar 19, 2026

Dear Juan,
We are extremely sorry that you have not yet received your ordered T-shirt, causing you such disappointment and frustration. We sincerely apologize! 😔 Regarding your feedback on the last-mile delivery issue, we have investigated immediately. We understand that the logistics company, SwiftX Express, was unable to successfully access your address during its delivery attempt, resulting in the package's failure to arrive. 💦

To assist you in resolving this issue as quickly as possible, we have sent the logistics company's contact number to your email address. We suggest you contact your local delivery person directly to discuss specific delivery arrangements, which we believe will ensure a more efficient delivery. 📦 Thank you for your patience and understanding. We will continue to follow up on this matter until you successfully receive your package! Thank you again for your feedback. We will use this opportunity to continuously optimize our partner selection and services. 💕
Best Regards,
Voicerts Customer Care Team

Reply from Voicerts

Mar 19, 2026

Dear Roland，
We're absolutely glowing from your wonderful words! 🌟 Hearing that Marin and the entire team could come together to provide you with such helpful support truly makes our day—thank you for taking the moment to share this with us! 💖 Knowing we hit the mark and earned that perfect 5-star rating is the best feeling, and we'll be sure to pass along your gratitude to Marin and everyone involved. 😊 Please know we're always here and ready to assist whenever you need us!
Best Regards,
Voicerts Customer Care Team

Reply from Voicerts

Mar 15, 2026

Dear Erik Ahlmark,
Thank you so much for taking the time to share your shopping experience. We sincerely apologize for any inconvenience caused by the T-shirt sizing issue! 😔 We completely understand your disappointment. We would also like to kindly remind you that sizing standards do vary between brands. We suggest referring to the detailed size chart provided on the product page when shopping in the future to help you find a better fit. 💦

To expedite your investigation and provide a suitable solution, please send your order information and a description of the problem to our customer service email: support@voicerts.com. Our specialist will contact you as soon as possible after receiving your email and will do their best to assist you! Thank you again for your feedback. We will continue to optimize our services and hope to provide you with a better shopping experience in the future. 💕
Best Regards,
Voicerts Customer Care Team

Reply from Voicerts

Mar 15, 2026

Dear Izac，
We truly appreciate you taking the time to share your experience! 😊 It's fantastic to hear that Marin made everything so much easier for you—knowing she could simplify things and provide the support you needed brings us so much joy! ✨ Your gratitude means everything to us, and we’ll be sure to pass along your sweet words to Marin; she’ll be over the moon to know she made a difference! 💖 Please feel free to reach out anytime you need a helping hand!
Best Regards,
Voicerts Customer Care Team

Reply from Voicerts

Mar 10, 2026

Dear customer，
Thank you so much for your kind words and for taking the time to share your experience! We are thrilled to hear that you are happy with our service, as your satisfaction is our top priority. It was a pleasure assisting you, and we look forward to continuing to support you in the future.
Best Regards,
Voicerts Customer Care Team

Reply from Voicerts

Mar 10, 2026

Dear customer，
Thank you so much for your kind words! 😊 We're thrilled to hear that Marin provided you with excellent service—she will be absolutely delighted to know her support made such a positive impression on you. We truly appreciate you taking the time to share your experience, and we're always here to help whenever you need us! 🌟
Best Regards,
Voicerts Customer Care Team

Reply from Voicerts

Mar 6, 2026

Dear MG,
First, please accept our sincerest apologies. ❤️ We are deeply sorry for the quality issue with your husband's Valentine's Day gift and for all the disappointment and inconvenience you experienced during the after-sales process. This is absolutely not the experience we want for any customer.
Please rest assured that Voicerts will take full responsibility for any item with a quality problem. ❗ However, after searching our system based on the name you left in your message, we have not yet found any relevant email records of communication with you. In order to verify the situation and provide you with a satisfactory solution as soon as possible, we kindly request that you resend the photo evidence you took when you previously reported the problem, your order number, and communication details to our official email address: support@voicerts.com. Upon receiving your email, our specialist will verify it immediately and ensure you receive a fair and proper resolution.
We apologize again for the inconvenience caused and thank you for giving us the opportunity to resolve the issue. We look forward to your email.
Best regards,
Voicerts Customer Care Team

Reply from Voicerts

Feb 7, 2026

Dear Xeovany Hernandez
Thank you so much for your kind review and understanding! We’re truly sorry for the terrible experience with your lost package and the long delay that ruined your Christmas gift, and we’re very grateful our customer service team was able to assist you promptly and resolve the crisis for you. We greatly appreciate your trust and patience, and we’ll do everything we can to ensure your next order arrives safely and on time.
Best Regards,
Voicert Customer Care Team

Reply from Voicerts

Jan 29, 2026

Dear Blaine arnold,
Thank you so much for taking the time to share your positive feedback with us! We’re thrilled to hear that Tiki provided you with great service and helped resolve your problem smoothly—it’s exactly the kind of support we aim to offer every customer. We truly appreciate your recognition and can’t wait to serve you again in the future!
Best Regards,
Voicerts Customer Care Team

Reply from Voicerts

Jan 22, 2026

Dear Mirek Vlodarčík,
We sincerely apologize for the extremely disappointing experience you’ve had with your Christmas sweater—from the late delivery and poor quality to the ill-fitting size, we failed to meet your expectations in every aspect, and we take full responsibility for the frustration this has caused.
Regarding your concerns: We are truly sorry that the sweater’s material did not match your expectations and that it was too small for you. Our team has always strived to offer products with decent quality and accurate sizing at our price point, and we regret that this item fell short of our internal standards. We’ve escalated your feedback to our quality control and logistics teams to strengthen pre-shipment inspections and optimize delivery timelines, especially for holiday-themed orders that require timely arrival.
To resolve this matter for you promptly, please send your order number, photos of the sweater, and delivery confirmation to our official email at support@voicerts.com. Our dedicated team will prioritize your case, conduct a thorough review, and offer a satisfactory solution—including a full refund or other appropriate compensation—to make amends for this terrible experience.
Kind regards,
Voicerts Customer Care Team

Reply from Voicerts

Jan 22, 2026

Dear Drew,
We sincerely apologize for the disappointment caused by the product not matching the picture, poor quality, and the unreasonable return shipping cost. We strive to ensure our products align with their online descriptions and offer reasonable after-sales solutions, and we regret that this item failed to meet our standards and caused you extra trouble. To resolve this matter for you promptly, please send your order number and relevant product photos to our official email at support@voicerts.com, and our team will prioritize your case and provide a satisfactory solution.
Kind regards,
Voicerts Customer Care Team

Reply from Voicerts

Jan 22, 2026

Dear Alex Winkle,
We sincerely apologize for the 3-week delay of your Christmas jumper and the frustration caused by the unaddressed refund request and lack of accountability. We understand that holiday orders require timely delivery, and we regret that our production and customer service processes failed you—rest assured, we are reviewing our order fulfillment timelines and refund policies to prevent similar issues. To resolve this matter for you immediately, please send your order number and relevant communication records to our official email at support@voicerts.com, and our dedicated team will prioritize your case and provide a satisfactory solution.
Kind regards,
Voicerts Customer Care Team

Reply from Voicerts

Jan 22, 2026

Dear Jack,
We sincerely apologize for the frustrating experience you’ve had with our products and customer service—this is far from the standard we strive to uphold. We take your claims of ill-fitting, faulty items and denied refund requests seriously, and we are reviewing our quality control and customer service protocols to prevent similar issues. To resolve this matter for you promptly, please send your order number, photos of the items, and records of your live chat conversation to our official email at support@voicerts.com, and our dedicated team will prioritize your case and provide a fair solution.
Kind regards,
Voicerts Customer Care Team

Reply from Voicerts

Jan 22, 2026

Dear Ashlyn,
We sincerely apologize for the extremely frustrating experience you’ve had with your order of three items—from not receiving any goods and being provided with incorrect shipping information to the unsatisfactory 40% refund offer, we regret falling far short of your expectations. We want to clarify that we always ship orders strictly according to the delivery address provided at checkout, and it’s possible that an error in the address you submitted led to the package being undeliverable and returned; since we do not receive the returned parcels ourselves, our refund policy only allows for a 40% refund in such cases. To review your order details thoroughly and explore a more satisfactory resolution, please send your order number, the delivery address you used, and any relevant communication records to our official email at support@voicerts.com.
Kind regards,
Voicerts Customer Care Team

Reply from Voicerts

Jan 22, 2026

Dear Maksym,
We sincerely apologize for the terrible experience you’ve had with your Juice WRLD T-shirt—from the poor quality and shoddy printing to the unsatisfactory customer service solution, we regret falling far short of your expectations. We strive to ensure our products match the quality shown in our promotional materials, and we take your feedback about the craftsmanship and printing issues very seriously; To resolve this matter for you properly, please send your order number, photos of the T-shirt, and records of your customer service communication to our official email at support@voicerts.com, and our team will prioritize your case to provide a fair and satisfactory solution.
Kind regards,
Voicerts Customer Care Team

Reply from Voicerts

Jan 22, 2026

Dear Jeanette Perales,
We sincerely apologize for the frustration and disappointment caused by the wrong item delivery, the repeated requests for photos, and the unsatisfactory solutions we offered. We want to clarify that asking for photos of the package, product and label was purely to accurately confirm the shipping error and formulate the most appropriate solution for you, not to question your statement in any way. To thoroughly resolve this issue and make up for the trouble we’ve caused, please send your order number and all relevant communication records to our official email at support@voicerts.com, and our dedicated team will prioritize your case to provide a satisfactory resolution.
Kind regards,
Voicerts Customer Care Team

Reply from Voicerts

Jan 22, 2026

Dear Nate Detwiler,
We sincerely apologize for the frustration and exhaustion caused by the ill-fitting shirt, poor product quality, and the tedious back-and-forth communication during your return process. We want to clarify that our intention in offering the partial refund or coupon was to provide a quick resolution, not to avoid the standard return and refund procedure, and we regret that we failed to clearly inform you of the specific return steps in a timely manner. To properly resolve this matter for you, please send your order number, photos of the shirt, and records of your email communications to our official email at support@voicerts.com, and our dedicated team will prioritize your case to provide a satisfactory solution.
Kind regards,
Voicerts Customer Care Team

Reply from Voicerts

Jan 22, 2026

Dear Kizzalife,
We sincerely apologize for the terrible shopping experience you’ve had—from the unsatisfactory product quality and incorrect sizing to the frustrating return and refund process that only resulted in a $10 refund. We want to clarify that asking for relevant photos was to verify the issue accurately and facilitate a proper resolution, not to question your statement, and we regret that our handling of your case fell far short of your expectations and our service standards. To thoroughly review your situation and provide a fair solution, please send your order number, photos of the product, and records of your email communications to our official email at support@voicerts.com.
Kind regards,
Voicerts Customer Care Team

Reply from Voicerts

Jan 22, 2026

Dear Damian C,
We sincerely apologize for the frustrating experience you’ve had with the mislabeled size, poor quality of the T-shirt, and the inconvenient return arrangement that requires you to ship the item to Texas from Australia at your own cost. We want to clarify that our return address in Texas is our official warehouse for handling U.S. and international returns, and our products are manufactured in qualified facilities to meet our quality standards; the sizing difference may stem from regional size standard variations, and we regret that we failed to remind you to refer to our detailed size chart before purchase. To review your case thoroughly and provide a more reasonable solution, please send your order number, photos of the T-shirt and its size label, as well as records of your previous email communication to our official email at support@voicerts.com.
Kind regards,
Voicerts Customer Care Team

Reply from Voicerts

Jan 22, 2026

Dear Olivia Hill-Cousins,
We sincerely apologize for the disappointing experience with the poor quality of your item, the printing error, and the inconvenience caused by our limited resolution options. We regret that our initial response did not fully address your needs as a gift sender, and we want to clarify that while the printing detail matches the product image, we understand this oversight can still be frustrating for customers who expect a flawless item. To find a more satisfactory solution that works for you, please send your order number, photos of the product and its printing error, and any relevant communication records to our official email at support@voicerts.com.
Kind regards,
Voicerts Customer Care Team