VoIP Much Phone Company | Canada Reviews 12

My YAK account has closed after 15 years trouble free service. YAK no longer in business. Seen Voip Much.ca on search and called the number to see how responsive they were. Had a great conversation with tech support to see if their ATA would work on Noikia 5G gateway. I was told it would not be a problem and signed up. Been with VoipMuch for a month, and it's hung up several times, tech support was able to clear issue, but as far as I am concerned a telephone should be working reliably without a second thought. However, I need to check it daily to see if it is actually working , since we rarely receive calls and need to know that it's working, so I need to call myself on the cell phone. Some days it works, and others it does not. Two days ago their system went haywire, and when you phoned their support number 611 it went to a random number, and the person on the other end wanted to know who I was and who I was calling, since she has had dozens of calls in the last hour. I reset the Modem and ATA only to still have the issue. At this point I turned Modem off to avoid any risks. After several hours, I turned the modem on and called support at 611 and reached tech support in Estonia and was told the system is good and the issue was with the Microsoft server and should no longer be an issue.

Helped me port over my small business, home lines, and parents services in our apartment and cottage.

Can not state how grateful I am for their help, technical aptitude, and congeniality. Getting help was not just easy but pleasant which is unheard of.

They even helped with router setup to keep things moving at the property across multiple Access points.

Started using VoIP Much in Sept 2016.
Any issues (very small) I've had were quickly resolved either by contacting support or via email.
If every company I worked with provided great service like them, we'd live in happier times :)
Seriously though, if you're looking for VoIP service, these are the people to give it to you.
By the way; I travel quite a lot and can use my VoIP service via their Real Softphone application - ask them about this app; it's a game changer!

I paid for the service but never actually got to use it. The so called tech support consisted of sending "canned" emails to my requests. Never actually answering the issue.

It would be a good company IF they had people that had technical expertise. After 2 days of trying to get a phone adapter to register with them, I gave up. Any suggestions they made were things I'd already done. I've tried them before, with the same results. I was hoping things had improved.
The only recommendation for this place is to run away very fast.

They shut down the account and said they issued a refund to my credit card. What they actually did was added a charge for a month's worth of service. At least that's what it says when I checked my credit card statement online.

I am giving this company two-stars because of the way they responded after they said they received Denial of Service attacks on April 24, 2023. I, like many other customers, was left with no phone, and the only option, which was not advised in their posted updates, was to forward calls to another number, such as your personal cell phone. I did this after two days of missing calls and losing business, but then that system failed, and when I reconnected, all forwarded calls would drop after 20 to 30 seconds. The VoIP service worked well until their network was hacked, but after being without my business line for 8 days, with virtually no Customer Support, I switched to another provider and canceled the next monthly billing. Although the VoIP Much network was hacked one day after my monthly subscription was paid in April, there was no refund offered, and my account was closed without any further notice. As of this day, 18 days after the disruption, according to their Network Status page, they are still having issues.

Excellent support. Had YAK before but with VOIPMuch the line quality is much much better, pardon the pun. I call UK a lot and the connection is now clear.

Saving 100 per month after canceling my Rogers cell phone plan.

WIFI is literally everywhere now so why pay for a cellphone? I downloaded the VoIP Much soft phone app and it works perfectly... I was kinda surprised how well this works vs. the price.

ZERO REGRETS. Canadian Company!

Recently ported my toll free number over to them. Couldn't be more pleased with how it went. Very professional process, they kept me in the loop with email status updates. Another big plus is being able to talk to someone and "they" know what they're talking about.

Easy 5 stars!

This VoIP company has got it together. Great customer support...really just feels like you are buying a service from one of your buddies.

I have been with VoIP Much for a few years now and their service never stops to amaze me. The service is great and their people are amazing! I highly recommend

Excellent company with excellent customer service and product reliability at a very reasonable price.