Bad experience with Autohaus Podbi
3.9.2021 – I decided to buy a E-golf and contacted the young sales guy and he accepts the agreement. He writes “When would you be there on Tuesday the 7th September ?”
4.9.2021 – The agreement was signed and forwarded to Autohaus Podbi In Hannover – I wrote PLEASE REMEMBER the winter tires.
6.9.2021 - Autohaus Podbi accepts the deal.
6.9.2021 – 16:53 the sales man write an E-mail “Hi there, Unfortunately, I have to inform you that we cannot find the vehicle letter in the house, so I can only give you an information tomorrow, when will we unfortunately have to postpone the delivery to Wednesday. Thank you for your understanding. ( I read this mail when I am ALREADY in Germany - not funny)
6.9.2021 17:29 - Hi, we´ve found the paper, I will bring it tomorrow! Please send me your documents, thanks!
9.9.2021 Karsten – I write the address where the tires can be delivered to in Denmark
24.9.2021 Karsten - Is the winter tires on it's way ?
24.9.2021 Autohause Podbi - We are currently having delivery problems, they charge us more than € 400.
28.9.2021 Autohause Podbi - I really thought it wasn't that expensive, will you be here in Germany anytime soon?
29.9.2021 Karsten – Dear sales guy, it's a 10 hours trip, and we do not have any plans.
18.10.2021 Karsten - It's time to change to winter mode now, the government is spreading salt on the streets. Could we please get the small case closed :)
I think you should suggest an amount, so we can purchase the wheels here, I am sure it is much cheaper for you than to send them all the way from you :)
20.10.2021 Autohause Podbi - Dear Karsten, I will look for a good and cheap forwarding company. When I get some informations, then I will contact you.
22.10.2021 Karsten: Dear sales guy You have had many weeks to solve this challenge :) I don’t understand why you don’t just transfer a fair amount, and sell the wheels to somebody else, it must be so much cheaper for you.
23.10.2021 Autohause Podbi - Hello Karsten, I know that, the problem is, you came a day early so the bikes weren't there in time and now I have the problem. I'm already trying to do this through UPS, but I'm currently not getting any information from the shipping companies. In principle, we would not have the problem if you were there on Wednesday instead of Tuesday, then we could put them in the vehicle as normal. In this case, we do not resell wheels to any customer, as we then have to assume liability for material defects. I am still looking for a solution.
I therefore ask for your understanding if it takes a little longer at the moment. I'll get back to you on Monday or Tuesday.
Autohause Podbi writes : we would not have the problem if you were there on Wednesday instead of Tuesday ..... That is untrue we cames as agreed.
1.12.2021 Autohause Podbi - Dear Karsten, I value you as a customer very much, but it is too expensive for us to send the wintertyres, and there are no other alternatives ...
2.12.2021 Karsten – I called the manager, a very nice person who wanted to solve the problem right away. I wrote an E-mail threatening with Trustpilot, complaining to VW head office and also bringing the case for the court. I am sure the manager would have solved the case without the threats.
Today the 9.12.2021 I received the tires.
So almost 3 month to get the tires, so many mails to the sales guy, who refused to deliver as a part of the agreement. I am 1000% sure, that if I didn't keep pressuring the sales guy or if i didn't called the manager, the sales guy would never have delivered the tires.
Karsten