Volunteer World Reviews 

317
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, kind, and always ready to answer any questions with great professionalism. People deeply appreciate the thorough guidance and comprehensive resources provided during personal calls, which makes organizing volunteer journeys much easier and entirely stress-free. Though some customers experienced issues with unexpected project changes, unreliable local guidance, or questions that remained completely unanswered. A few reviewers also noted occasional communication hurdles regarding delayed initial booking confirmations, language barriers on-site, and unexpected adjustments to their daily volunteer schedules.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, kind, and professional.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally fast, helpful,... See more

Service

Clients share positive opinions on service, noting that the support received was absolutely incredible from... See more

Response time

Customers had positive experiences with response time, reporting that the support team replies super fast and... See more

User experience

People report positive experiences with user experience, highlighting helpful support calls and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great call with Mariela Pero from Volunteer World. She was kind, patient, and took the time to clearly explain all the steps of the process. She also shared valuable insights and followed u... See more

Company replied

Rated 5 out of 5 stars

The call I had with Josefiene was really helpful — especially the follow-up email summarizing my program details, along with the visa and vaccine information I needed. I still have several programs op... See more

Company replied

Rated 5 out of 5 stars

Laura has assisted me in my queries on numerous occasions, and I am deeply impressed by her! She is always patient and friendly, and able to assist in resolving any issues or answer any questions yo... See more

Company replied

Rated 5 out of 5 stars

The booking experience with Volunteer World was great! Plenty of information on the projects in an easy to read format. Questions were answered quickly by Volunteer World - thankyou Mariela and by my... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Tour Agency
  3. Travel Agency
  4. Volunteer Organization

Written by the company

Volunteer World is the world's leading volunteering platform. We show you how to volunteer abroad! Search & compare the best international volunteer programs offered by volunteer organizations and local NGOs with just a few clicks.


Contact info

4.8

Excellent

TrustScore 5 out of 5

317 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(317)

121 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Happy partnership with Volunteer World

As International Napoli Network, we are happy to partner with Volunteeer World. We appreciate in particular 2 things: they have an ethical approach about the volunteer experiences uploaded by the organizations (for i.e. they don't accept placements with children or minor for a period less than 4 weeks). The second thing it's that they allow us to be in charge for the selection process and let us and the volunteers agree about services, start date, etc... this makes more customizable the experience and create a better match between the 2 sides!

October 5, 2021
Unprompted review
Rated 5 out of 5 stars

Volunteer Costa Rica

Volunteer World It is the most reliable platform I have ever known, they are responsible and very honest, I have a period of 3 years to collaborate with them and I hope to continue our relationship for many more years. Our Volunteers always complete the registration in a very satisfactory way. For me a 100% rating.

June 15, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing experience at Paseo de los Monos

I spent two incredible weeks at Paseo de los Monos and I will not forget this experience. If you want to live everyday with monkeys, doing very useful activities, in the Amazonian forest, this place is made for you. Moreover, you will have the chance to live with an Ecuadorian family.

This experience was amazing.

June 11, 2021
Unprompted review
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Rated 5 out of 5 stars

An organization with true sotial impact

We are a wildlife conservation project in Costa Rica, we have worked mainly with sea turtles for more than 12 years, it was until approximately 5 years ago that we met volunteerword, from that moment our association was able to grow, we hired more locals and we were also able to develop more social programs in the communities where we are working, we did this thanks to the support of Volunteerword without them we were able to make this possible, through this platform the volunteers will be sure that they will have support and attention, in addition to the projects described on the platform go from the hand with the ideals of the people in charge

May 24, 2021
Unprompted review
Rated 5 out of 5 stars

Endorsed by African Dream Horse Safari

I represent African Dream Horse Safari, a volunteer programme listed on Volunteer World and love how easily potential volunteers are able to communicate and book with us. It's an excellent and highly recommended platform for anyone wanting to travel.

May 21, 2021
Unprompted review
Rated 5 out of 5 stars

You guys make it look so easy; Thumbs Up!

Great team superb organization and user friendly website. I received so much support and positive energy from the team at Volunteer Word; nothing was too much trouble, and contact was maintained by e-mail by their support team.
I would highly recommend Volunteer World and their services to all business verticals; you guys make it look so easy. You guys are doing an outstanding job – it could not have been better.

Thank you for giving us the best!

May 19, 2021
Unprompted review
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Rated 5 out of 5 stars

Amazing tool for any potential volunteer!!

The Volunteer World site has been, and still is, a really great way of connecting us as a host organization with hundreds of potential volunteers from across the globe! The support team is also brilliant!
Cheers to many more years of this awesome partnership! :)

May 18, 2021
Unprompted review
Rated 5 out of 5 stars

I personally like the professionalism…

I personally like the professionalism side of Volunteer World. These people help you to design an attractive project, train you how to communicate with potential applicants and ensure that you stay in touch with them through Volunteer World's weekly digest. So far, I'm happy and expect to move even more further

May 17, 2021
Unprompted review
Rated 5 out of 5 stars

Great partner

Great partner, bringing us the right volunteers, for us to give them the time of their lives in the African bush, at our sanctuary.

May 17, 2021
Unprompted review
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Rated 2 out of 5 stars

Support not satisfying

The communication with the organisation wasn't easy because not all questions were answered properly. At the same time there was less support from Volunteerworld to foster the communication with the organisation. They didn't take the time to understand the problem completely so their answers were barely helpful.
Moreover the price on the organisation website was different (because of two factors) from the Volunteerworld prices (and Volunteerworld makes actually advertising with a so called "Best Price Guarantee"). Volunteerworld wasn't able to resolve the pricing difference completely, only one factor.
That wasn't a nice customer experience. I won't use that platform again to book such a trip. It's easier to just book it directly.

November 4, 2020
Rated 1 out of 5 stars

not allowing refund

i do not recommend them due to the covid virus i belive they should refund deposit not offer flex option. no matter how many times i ask its automatic flex option response

November 3, 2020
Volunteer World logo

Reply from Volunteer World

The refund guarantee is not applicable if the cancellation happens through the volunteer's own fault (e.g. violation against the Terms & Conditions, gross negligence, delayed submission of documents, delayed payments) or because the cancellation has been caused by “Force Majeure” (including but not limited to, Acts of God, fire, flood, explosion, earthquake, or other natural forces, war, civil unrest, any strike or labor disturbance).

However, the Flex Option is most likely available in this event. Our Flex Option offers you the possibility to use your paid deposit for a different program if you want or need to switch it.

Rated 5 out of 5 stars

Best customer support

Best customer support! I lost my phone and laptop on the way to Costa Rica and thought I'd not be able to find the way. With the help of the volunteer world team I was able to get in touch with Luque and managed to get all my stuff back! Thanks guys!

July 9, 2020
Unprompted review
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Rated 5 out of 5 stars

Volunteering Abroad? Start with Volunteer World

Volunteer World is a great platform. It's made it very easy for me to find volunteer projects all around the world and shows me what's out there. Searching and comparing is just a breeze now. I really recommend Volunteer World if you're looking for a volunteer opportunity. It's the best place to start.

May 14, 2019
Unprompted review
Rated 5 out of 5 stars

Very clear and easy to find programe

It gets easy for me to find the program I have plan to go. And the quick email comes when I choose program. Also Linda who supports for this web is very kind and helpful, she supports me and help me so much. Strongly recommend for this

November 8, 2016
Unprompted review
Rated 5 out of 5 stars

Great Service, easy to use

This is a great site that allows you to organise to visit volunteering projects with confidence. I booked on a free project in Hanoi, Vietnam and it was very easy. It is great that you can ask the project questions before booking and then the application process is super easy! Will use again

November 8, 2016
Unprompted review

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