Volunteer World Reviews 

318
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 81 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff members for being exceptionally helpful, kind, and always ready to answer any questions with great professionalism. People deeply appreciate the thorough guidance and comprehensive resources provided during personal calls, which makes organizing volunteer journeys much easier and entirely stress-free. Though some customers experienced issues with unexpected project changes, unreliable local guidance, or questions that remained completely unanswered. A few reviewers also noted occasional communication hurdles regarding delayed initial booking confirmations, language barriers on-site, and unexpected adjustments to their daily volunteer schedules.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently helpful, kind, and professional.... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as exceptionally fast, helpful,... See more

Service

Clients share positive opinions on service, noting that the support received was absolutely incredible from... See more

Response time

Customers had positive experiences with response time, reporting that the support team replies super fast and... See more

User experience

People report positive experiences with user experience, highlighting helpful support calls and clear... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I had a great call with Mariela Pero from Volunteer World. She was kind, patient, and took the time to clearly explain all the steps of the process. She also shared valuable insights and followed u... See more

Company replied

Rated 5 out of 5 stars

The call I had with Josefiene was really helpful — especially the follow-up email summarizing my program details, along with the visa and vaccine information I needed. I still have several programs op... See more

Company replied

Rated 5 out of 5 stars

Laura has assisted me in my queries on numerous occasions, and I am deeply impressed by her! She is always patient and friendly, and able to assist in resolving any issues or answer any questions yo... See more

Company replied

Rated 5 out of 5 stars

The booking experience with Volunteer World was great! Plenty of information on the projects in an easy to read format. Questions were answered quickly by Volunteer World - thankyou Mariela and by my... See more

Company replied


Company details

  1. Cultural Tours Provider
  2. Tour Agency
  3. Travel Agency
  4. Volunteer Organization

Written by the company

Volunteer World is the world's leading volunteering platform. We show you how to volunteer abroad! Search & compare the best international volunteer programs offered by volunteer organizations and local NGOs with just a few clicks.


Contact info

4.8

Excellent

TrustScore 5 out of 5

318 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(318)

121 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This was our first time volunteering…

This was our first time volunteering abroad, and it was an absolutely amazing experience. At first we werent sure what to expect but it was so well organized and well communicated that we never felt worried, all the questions we had were quickly answered and even just our first day we felt very welcomed immediately having been offered a glass of water or coffee. They also had a really nice common area which made it easy to meet other participants. They even gave us clear written instructions for how to get to and from our project and homestay and they even went with us the first times to make sure we would be comfortable making the journeys on our own the rest of the week. I would highly recommend volunteering with maximo nivel to any interested in visiting the beautiful country that is costa rica!

August 23, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

10 out of 10, Recommend

Volunteer World is an excellent organization, with a friendly, supportive, and knowledgeable staff. They always made themselves available to answer my questions, and find solutions to support my travel and volunteer goals. This is an excellent and affordable way to travel while also giving back to the local communities they help represent globally.

July 31, 2024
Unprompted review
Rated 1 out of 5 stars

Paseo...okay. Volunteer World...Absolutely not.

First off. My travel companion and I have been volunteering for years. We have spent time in Haiti, DR, Post-Katrina New Orleans....we are not high maintenance and we are very familiar with "roughing it."

The goal of Paseo de los Mones(our placement booked through Volunteer World) and the family who supports/runs the facility is admirable and all staff are incredibly friendly. If you do not speak atleast intermediate Spanish, you are going to struggle with a language barrier.

Paseo is about 4.5 hours by car from Quito Airport. The surrounding town is quite large, however you are very isolated and to visit waterfalls,etc you will need a car.

It is worth highlighting here,that Volunteer World is what we call a "referral service." They take your information and forward it to the volunteer hosts, then charge you a reservation fee. The reservation fee you are paying DOES NOT SUPPORT any volunteer work. It's simply a finders fee. In addition. Volunteer World has not physically been too many (if any) of these volunteer placements and do not provide accurate descriptions. You can volunteer at Paseo by simply contacting their website directly and you will not have to pay an extra 200 US just so VW can forward your information.

Paseo is a HOST FAMILY. It is NOT a volunteer dorm. The family and their 10/12 year old son live In the house on the property. Yes, there is bunk style bedding in some of the rooms, but it is very much a host family. Some of the bedrooms have blatant water damage/mold and were not being occupied. If there are not other volunteers scheduled at the same time, it will be just you and the family.

We ended up cutting our trip short after my travel companion was bitten by a monkey. In addition we did not want a program where we would be placed with a host family, the description clearly stated it was a volunteer dorm. The actual living conditions...to be nice we will say are "rustic." The entire house smells of heavy mold and mildew (yes, I realize it's in the rainforest). The metal roof in our bedroom and all windows were lined with a fine coating of mold and mildew. The windows are lined with chicken wire at the top (to prevent monkeys from crawling in)...so if there was ever a fire....best of luck. The worst part are the mice nesting In the ceiling and you constantly hear them communicating and running in your room.
I will be very honest and say we onlt actually saw one in our room the night before we left....but you can hear many more.

You should know also, that in case of an emergency or need to relocate to a new placement, Volunteer World is not going to help. There is ZERO after hours support and they only respond via email. So....in the event you have been bitten by a monkey and need medical attention or you're being kidnapped....may the odds be ever in your favor. You are not getting a quick response of any kind.

We did request to get moved to a different volunteer placement in Quito after traveling to Quito for emergency care. The other program only accepted volunteers that could stay a minimum of 4 weeks so we were left to find our own accommodations and meals. We have since requested a refund from VW due to the incorrect description of the program,unsafe living conditions that had clearly never been audited and a complete lack of emergency support (as promised by their website). They have ghosted myself, my travel companion and an attorney to date.

If you like camping and do not have a mold allergy you could love Paseo. We strongly suggest a rabies shot before you go from your local travel clinic. I would suggest contacting Yvon directly through their website and not including Volunteer World as they are unorganized, uninformed and quite frankly do not deserve your money. IVHQ and Love Volunteering are 100% better then this company. Do not give them your money.

Regards! Good Luck!

July 6, 2024
Volunteer World logo

Reply from Volunteer World

Thank you for sharing your detailed feedback. We appreciate the time you took to provide a thorough account of your experience. It’s clear that you are seasoned volunteers, and we regret that the placement did not meet your expectations.

We’re glad to hear that you found the mission of Paseo de los Monos and the staff to be admirable. However, we understand that there were several issues, especially regarding the accommodation, which was described as a volunteer dorm but felt more like a host family stay. We apologize if the description led to any misunderstanding and will review this to ensure better accuracy in the future.

Regarding the reservation fee: We do charge a service fee for connecting volunteers with vetted programs around the world, which helps us provide support and maintain the platform. It’s important to note that this fee does not directly fund the host organizations but covers the operational costs of ensuring a smooth booking process.

We also take your concerns about emergency support seriously. We strive to provide assistance in a timely manner, but we acknowledge that there may have been a delay in responding, especially outside of regular office hours. We will review our processes to identify areas for improvement, as the safety and well-being of our volunteers are our top priorities.

The feedback about the living conditions, including mold, potential safety hazards, and the presence of pests, is concerning. We rely on regular updates from our partner organizations, and your experience highlights the need for us to conduct more thorough audits and reassessments of our listings.

We understand that you have requested a refund due to the discrepancies and your experience. Please rest assured that we take these requests seriously. If you have not received a response, please contact us directly at our live chat with your booking reference, and we will prioritize your case for resolution.

We sincerely apologize for any distress or inconvenience caused during your stay. Your feedback is invaluable in helping us improve our services and the experience we provide to volunteers. We hope that, despite this experience, you will continue to volunteer and make a positive impact.

Wishing you safe and fulfilling future travels.

Best regards,
The Volunteer World Team

Rated 4 out of 5 stars

Easy, organized and well taken care of

Had a good experience with volunteer world, they responded very fast and overall it was easy and organized to find a volunteer opportunity. Would recommend :)

July 27, 2024
Volunteer World logo

Reply from Volunteer World

Hi Ena,

Thank you so much for your kind feedback! 😊

We’re really happy to hear that you found the process easy and well-organized — and that our team was able to support you quickly. That’s exactly what we aim for!

Thanks for recommending us, and we’d love to help you again anytime you're ready for your next adventure 🌍💛

Warm wishes,
Linda
Customer Experience Team
Volunteer World

Advertisement
Rated 5 out of 5 stars

Working for Maximo Nivel for the Turtle…

Working for Maximo Nivel for the Turtle Conservation project in Parismina Costa Rica was a literal life changing event. My sister and I traveled together and really felt that we were able to make a connection to a new community and we learned their ways of culture!

July 8, 2024
Unprompted review
Rated 4 out of 5 stars

A very nice contact

I can´t told a lot for your organisation. My first experience was really nice. My trip start in september.

July 25, 2024
Volunteer World logo

Reply from Volunteer World

Hi Christina,

Thank you so much for your kind message!

We’re really glad your first experience with us has been a positive one so far. It’s great to hear that everything is going smoothly — and how exciting that your trip is coming up in September! 🌍✈️

If you have any questions or need support along the way, we’re just a message away. Wishing you a fantastic preparation and an unforgettable volunteer journey!

Warm regards,
Linda
Customer Experience Team
Volunteer World

Rated 5 out of 5 stars

My two weeks of volunteering in Estoril

My two weeks in Portugal were the best experience of my life so far! The culture and the atmosphere there in Portugal and at the hostel specially were so welcoming that it was impossible for me to not feel safe. The placement shifts and the free time were really easy to combine and this gave me enough freedom to explore and to meet the world as I wanted. If you are a minor the programme may have some more trouble finding a placement than if you’re not, but you don’t have to worry! The hostel is well located and the commute to Lisbon or Cascais is very manageable. Kids and adults were super kind and lovely, and also very helpful. If u go with the intentions of making new friends, be sure you will, your friendship will last forever. But, if you’re maybe not looking for friends or social interactions, this is not your activity. I highly recommend everyone to do a volunteer experience, specially if you’re scared to do it, it will be perfect for you!!

June 23, 2024
Advertisement
Rated 5 out of 5 stars

Amazing

I’ve been here a week now and I’ve had the best time. The staff are amazing and so so helpful! My placement has been so welcoming and my host family are incredible. I feel so supported and I’m thoroughly looking forward to the next three weeks!

April 29, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Maximo is great!

Maximo and their staff are great! The university of Florida pre-PA association had an amazing week working on a volunteer medical campaign and going on excursions through Maximo. Experience of a lifetime!

March 9, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

I had to cancel my original destination…

I had to cancel my original destination and I used the 'Flex Option', Volunteer World were super efficient and responded quickly on Whats App. All went really smoothly. Would thoroughly recommend.

January 19, 2024
Unprompted review
Rated 5 out of 5 stars

Very simple communication

The website presents a variety of outstanding offers. The clear structure and easy-to-understand information made my search for relevant details much easier.

What particularly impressed me was the speed and efficiency of communication. No matter what request or concern I had, the team always responded quickly and offered helpful solutions. This willingness to meet customer needs so attentively is a testament to exemplary customer service.

January 8, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look