VoroMotors Reviews 

These guys are over the top. I have been visiting their site for a long time, about 3-4 years. I ended up not buying a INOKIM Quick 4 from them but from another place. Well built scooter and quality build. The stem snapped, not due to INOKIM and that was my first scooter. I got a lot of use and practice, 2K miles. Moving up, I connected with Kia through the chat on Sunday morning, he helped me make the decision on the Cruiser 2 60V Chameleon white. We went over several scooters and the advantages and disadvantages' until I came to the decision. So far, so good. Let's see how quick shipping is and if all of the screws are tight next.

Great experience with Ronnel at Voro Motors helping me with a few set-up questions on my new V-2 cruiser.

Had serious warranty issues with my Voro Cruiser tire. The store credit refund loop, emails, and chat responses went nowhere for weeks. I was told by two different US staff (Kia and Jenkins) that it was not possible to get a replacement tire shipped from the US to Australia.
I then spoke to Bridget, and she solved the issue within minutes. She converted the credit, arranged shipping from the US, added an extra tire, sent confirmation, and even monitored the order herself. Zero excuses, just action.
I never spoke to anyone from Australia during this whole process — the “Australian team” was impossible to contact and did not respond to emails. Bridget is the only reason this was resolved. She deserves a promotion and her bosses could take notes on customer service.

Vel was very helpful with facilitating the order of a replacement motor for my Emove Cruiser

Val was very helpful. While the part for my scooter was not in stock and was discontinued. He provided me with schematic of the scooter. I will attempt to repair the motor harness on my own.

Over 7 MONTHS UNUSABLE: Catastrophic Service Failure from a Returning Customer
Date of Purchase April 2024 (7months ago)
Product: EMOVE Cruiser S

As a returning customer who placed trust in Voro Motors a second time, my experience has been an utter catastrophe. My second scooter was damaged straight out of the box, rendering it completely unusable and unsafe.

What followed has been a seven-month nightmare of non-existent customer service and zero accountability.

The Facts:

The scooter was delivered damaged.

I immediately filed a claim and provided all requested photos and documentation.

Seven months later, in November, I still have a fully paid-for, expensive piece of equipment sitting uselessly in a shop.

The company’s "follow-up" is abysmal. I have spent countless hours repeatedly initiating contact, submitting duplicate information, and waiting for weeks on end for simple status updates. The follow-up from Voro Motors is virtually non-existent, leaving me completely stranded.

This is not a temporary delay; this is a total failure to honor the warranty and provide basic support. I have paid for a vehicle I have not been able to ride for nearly half a year.

On October 16th Voro agreed to give me a full refund. More than 30days later, No refund and nobody will return a phone call or text message.

Potential customers need to be aware: if anything goes wrong with your scooter, you will be left completely unsupported. I strongly advise looking elsewhere. This level of customer neglect is unacceptable.

I was given repair shops to take my Emove scooter for repair by Ronnel. Thanks

Well Ronnel made my experience great today.How you say by barren with me to figure out my problem with my Emove Cruiser S. And we did took us some time but we figured it out as I did my part they did there's so shout out to Ronnel and shout out to Voro Motors for being there when I needed you.

Ronnell was very helpful in helping me find a spare tire for my emove cruiser v1. He gave me great advice also with the fit of my tire in between the fender. Thanks for the help Ronnell.

I placed an order but realized shortly after doing so that there was a $1,000 shipping fee and had I know that I would have ordered a different scooter. I was nervous that I’d just have to suck it up, but I got on the chat with Ronnel Derla who took care of everything in the quickest and kindest manner possible. They were able to update my order (return one scooter & add the other and process the price difference refund) and also helped me pre-order another item that is out of stock but being refilled in the next 6-8 weeks. Ronnel Derla was so helpful and made my Voro Motors ordering experience so much easier!!! Thanks again! Can’t wait to get my Cruiser V2!!

Christian made it easy for me to fix my emo cruiser S scooter. He was patient with me and made sure my problem was resolved, speaking as someone who has no mechanical experience. Thank you Christian!

First time buyer. Bought the Emove Cruiser V2 and Mike was superb in helping how to plug the turn signal plug and play cable that was dislodge probably during transport and increase the speed on my new scooter. VoroMotors stand strong on their word to be available to us, the consumer as much as possible and I had a first hand experience on that. Can’t wait to purchase my next scooter from them!

Thank you for your technical help Ronnel Derla at Emove! Appreciate your time!

Abysmal engineering. A power surge KILLED the $500 USD battery in my E-Move Cruiser. A simple $5 fuse would have prevented this. Who engineers electrical components with no surge protection? Totally unacceptable.
Do not buy scooters from this company.

Ronnel Derla was an incredible help with finding the parts I need for my Emove Roadrunner V1

Mr Mike did me solid customer service support and over the phone diagnostics (Car dealerships do not even offer over the phone diagnostics) anyways, i really appreciate his very fast diagnostics of my from factory Emove V2 AWD White (not an AWD upgrade from a single motor). So, i was having issues with not moving and I also let Mike know I did a reset FAc from OFF to RES (looks mostly like AES)
Mike let me know that A1 60 for AWD, because of the FAc settings i did. Thank goodness my memory was working and remembered all the setting changes i messed up with.

Once again thank you so much Mike and wish many positive blessings and positive energies and hoping Voromotors Hawaii will workout their current status. Much thank you and much mahalos.

-marlon sends his regards

As a new owner of Emove Cruiser V2 I had a ton of questions about setup/configuration. Luckily I got Ronnel Derla on chat who patiently took all my wide ranging questions with clear/fast answers. From menu configuration to accessories and other recommendations they were able to give me all the information I needed.

Great experience with Support on this one - Thank you!!!

I purchased an Emove Cruiser S from VoroMotors about a year ago and more recently bought a Kaabo King GT Pro directly from Kaabo, as VoroMotors no longer carries it. My experience with VoroMotors has been nothing short of excellent—Jim has consistently been my go-to contact for any questions or issues, always responding promptly and professionally, giving me true peace of mind.

Unfortunately, my experience with Kaabo has been quite the opposite. It’s been a reminder that any scooter I purchase in the future will definitely be from VoroMotors.

This is the 3rd VoroMotors purchase I’ve made and can’t say enough about how great they are with customer service. Purchased the EMove Roadrunner V3 online from Canada and worked with Jenkin. He was very patient with all my questions, and helped me with the transaction given the exchange rates and shipping costs purchasing from Canada. Needless to say, it was another easy and wonderful experience. From purchase to customer support, there’s no wonder why VoroMotors remains a top rated company. Thank you Jenkin - you’re awesome!!

Communication is Important and they do a good Job when responding. Sometimes it can take a little longer than expected to hear back. Lots of good options to choose from. The Emove cruiser V2 improves a lot on the previous model and I'm very happy with the upgrades and changes. It's also very nice to see lots of replacement parts available for long term maintenance. Thanks again to the support team ( Jan Garces and Ronnel Derla ) for helping with any complications during my order and delivery.