VoroMotors Reviews 

Just had some question about the emove cruiser and the v2, nice and quick answers good service.

I also had a problem with my emove cruiser and the handlebars being abit loose/wobbly but Ronnel Derla helped me tighten the screws and pointing out which one to fix the issue 5 stars on that Ronnel Derla very helpful thank you

I just purchased the emove cruiser v2 and I had a few questions I was confused about. Christian was so helpful and helped me understand what scooter to purchase based on what I wanted to get out of it. Thanks Christian!

Customer service really sucks
I was trying to get an emove cruiser v2 they said sales rep would call me i got a call then they said will call u back in 15mins to find out the shipping rate for alaska but return call was made i wonder if you get a support after you get the scooter i got a deal with roadrunner scooter way responsive customer service and i got some free item little bit expensive but its worth it

EXTREMELY POOR-QUALITY PRODUCT, CUSTOMER SUPPORT, and COMPANY OVERALL. DO NOT BUY!!!

This is my second 1-star review EVER and it is well deserved!!!
First, I will review the product itself.
I purchased the EMOVE Touring from VORO MOTORS in September 2024. The reason for this purchase was the product advertised durability, longevity, and distance on a single charge. I would use this product 5-6 times a week to commute to work and back. Living in NYC I was only able to use EMOVE Touring for 6 weeks before winter. In that time the battery charge has gone down more than 50%! In the beginning, I was able to take 2 round trips to work and back on a single charge. I would still have 2 out of 5 squares left on the battery indicator. After the winter around March 2025, I began to use this scooter again. This time the most I would be able to do is take 3 one-way trips on a single charge. The battery power has decreased by more than 50%!! Now I would have to charge the scooter after every trip to work and back, as I would not have enough power to come back from work the next day. Additionally, and only after just 6 weeks of use the front wheel had completely exploded and disintegrated while I was using it. Which put me in extreme danger. ALL THESE PROBLEMS ARE JUST AFTER 6 WEEKS OF USE!!!
Second, how terrible the customer support has been.
I purchased insurance and applied for a replacement part at the beginning of March 2025 to get a new wheel for this peace of shit scooter. Today, June 6, 2025, I received news that the shipping of this part will be delayed for the 4th time!!! It taking this company over 3 months now to replace the wheel!!! When I called this stupid company to expedite the part many times they told me that they would work on a resolution and call me back. THEY HAVE NEVER CALLED ME BACK WITH A RESOLUTION. When I would call back I would get a new rep, who would say they would call me back with a resolution to expedite my replacement and never follow up. When I called for the sixth time the rep told me that I should have applied for air mail which would greatly decrease waiting time but now it's too late because the wheel has shipped. I was furious, to say the least! Additionally, they do NOT keep stocks of replacement parts in the US. They had to order this wheel to be manufactured in China and ship it in the container. As I said above I have been waiting for the replacement for 3 months now and had 4 shipping delays.
Conclusion:
DO NOT BUY PRODUCTS FROM THIS COMPANY.
If god forbid something happens to your scooter you will never get it fixed. They do not expedite, they do not escalate any issues. They do not put supervisors who can make decisions on the phone. They do not follow up. They do nothing but sell you a piece of junk metal that breaks after 1 month of use for $1000!!! Purchase at your own risk! After purchasing this scrap metal for $1000 and using it for 1 month I have additionally incurred about $1000 dollars’ worth of commuter charges using NYC Public Transportation while waiting for the replacement part. NEVER AGAIN!

It's honest , incredible and mostly reliable . I am more then satisfied. Everyone is friendly 😀
The company picks up when I call , it texts back when I communicate, it provides as best as it can !!
The equipment is pretty well priced and wish discounts came more often & to add unfortunately that my Emove scooter S 52 V Charger did not last more than 10 months and went completely dead nor the battery in the Emove S lasted the 3-5 years proposed but respectfully the company is generous that they replaced the Battery under the warranty which is HUGE RESPECT and Kudos . Yes, some of this survey can be due to user use and experience and also possibly not confirmed or proved but use/ testing of the item before shipping it out ...&
sometimes the periods can be a bit long and uncomfortable wait for shipments to come in and some get pushed back due to i guess high demand which is a backlash due to emergency components when needed for main transportation purposes but for the scooter, it works like a champ , is a speed devil & as things resolve, all eventually comes available to operate my beautiful machine Emove Cruiser S from Voromotors which so overall , very little complaints and mostly happy with the company and definitely as a returning customer 😄

Over the past 5 months I have purchased two PEV's (Altis Sigma and Emove Roadrunner Pro) from Voromotors including accessories and extra parts for them. My experience with Voro motors has been stellar, to say the least. I have delt with many customer service associates over the past 5 months and every single representative for Voromotors has been more than kind, attentive, considerate, and unbelievably professional to me. Two that really stand out to me were Ronnel Derla and Christian. They truly went above and beyond in making my experience, affordable, rememberable, and most of all enjoyable. After being a retail general manager for over 25 years, I can really appreciate top notch customer service. With the tariff uncertainties that we all are about to face, companies that continue to employ people like Ronnel and Christian and show continued appreciation towards them, will have no problem surviving. Especially those who are trying to survive in this E world industry. Thank you both, for going above and beyond for me. Rest assured I will be back. I can't wait for Voromotors new and improved, next best Emove Roadrunner to hit the market!

We purchased our second Emove Cruiser from Voromotors recently and ran into an issue while assembling the scooter. We really appreciate their excellent customer service, especially Jenkin who was always available to answer questions and give solutions to the problem. We were able to fix the issue and we are now able to enjoy the scooter.

I had some questions with a new Emove Cruiser. Ronnel was very helpful, responded quickly, gave pictures to help.

Always a good experience with customer service since 2019. Going to need tires for my Cruiser and a $10 will surely help. 🛴👀.

Terrible quality control and worse customer service. The battery on my Emove cruiser failed after 2-3 months. Customer service took no less than three days for every email response making any resolution a nightmare. Unlike their competitors, their warranty does not cover shipping from the repair facility so I’d be responsible for freight both ways. They also don’t cover the most common failure points like the volt meter and the screws needed to get into the battery compartment. My battery was on back order so it took two months to get. The battery showed signs of water damage on delivery but they told me not to worry about it. It all works fine now, but the experience was enough to wish I had never dealt with this company.

I had questions and problems. Voro motors not only helped me on the phone to figure out my solution to what part that I needed, but they also had great how-to diy fix your scooter videos on @voromotors/YouTube.com. My parts came fast and now I can fly down the road again on my Emove Touring! Freeeedddooommmm!

I have purchased 3 EMove scooters from Voro Motors and love everyone of them.The customer service is great and shipping is timely.A few times tires were unavailable for a time however ships as they were received.I plan to get another m 4th soon.

Batteries keep dying and worst support ever. Took months to get replacement under warranty and they sent a dud which was even worse than the one it was replacing. Emove cruiser is supposed to have 50miles+ range. With last battery is went to less than 5 miles. With the replacement they sent it's now less than 2 miles. Also they kept asking me to do dangerous engineering checks with a voltmeter inside the electrics, when I told them I am not qualified and have no idea what I'm doing. I almost killed myself in the process. Luckily no permanent damage! Now they want me to pay to send them the whole scooter back to a place far outside of London and they are quoting such a long list of charges that I can't fully understand them or even fit them on a page. Very disappointed with Voro Motors and I will be raising a formal complaint.

Ronnel Derla was the most helpful person in dealing with my technical questions upgrading from a V1 to V2 Signwave controller on my Emove Cruiser. Sent through wiring diagrams, diagnosed exactly what the problem was and chatted through online how to resolve the issue. I can't believe I have finally got this beast of a Scooter back up and running all down to the fine support of the VoroMotors staff, well done guys!

I bought the Emove Touring for $800 and you can feel every tiny bump. I had previously bought a Niu for $200 and it has a much better ride. The Emove Touring does great off road, but it's not worth 600 more.

Christian did a great job amd helped me purchase 2 emove s scooters.

Ronnel has been helpful with sending all references like videos and pictures to properly self-repair my emove cruiser s. Ronnel was generous enough to investigate my refund and had it processed the same day. I'm confident that I can complete my repair successfully with Ronnel's support with VoroMotors.

This place Voro motors is solid! They have great products there. Went the couple weeks ago to inquire about some scooters and took couple test drives with their products and dam they have some solid products! The manager Roland is a solid Bradda! And Brandon is solid to. They help u with what ever your need or interest u have. I tried out the Emove Roadrunner V2 and didn't hesitate to purchase it on the spot. These sit down scooters are fun And Solid built. I love my RR V2 so much I ended up coming back few weeks later to buy the bigger brother Roadrunner Pro! And this Roadrunner Pro also doesn't disappoint man! It's a animal! Roland and Brandon took care of me again for my second purchase and looks like I will be purchasing more in the future from Voro motors! They bring in great products! I also noticed that when their shipments come in they go out quickly! Must be really good for that to happen!

BRIDGET IS A BEAST!!!!!!!

helped me out so much on my 2022 model cruiser and what has needed ordered asap great service they/them needs a raise!

The scooter arrived very quickly and in good condition thanks to Mike at Voromotors. Their customer service is great.