VoroMotors Reviews 

This was the worst online shopping experience I've had in years. Terrible support. Items took months to ship. Products i have received are junk and not fit for purpose.
It makes me rethink my decision to buy an eMove scooter.
Support has not helped at all. They give me the run around. After not following up for a few weeks (when they said they would), i reached out at even though I had the full conversation in the same thread, they pretended like they didn't know what I was talking about. It was like being gaslit.
I asked repeatedly to just have a refund for the item they never shipped but they refused.

A great first-time experience with Jim at VoroMotors. I came wanting to see the EMOLVE Cruiser S and ended up getting one, along with a couple of accessories. Jim really knew his stuff and was super friendly. Shortly after I purchased my scooter they had it all put together and ready for me to take home. I can't recommend this place enough. The service was at the level you would hope to get at any place of business.

Very responsive customer service. No issues.
I recently purchased the emove V2 AWD. Looking forward to testing soon.

DO NOT TRUST THEIR RATINGS EITHER.* nightmare of a company. i've had to deal with voro/emove several times over the past 3 years and EVERY SINGLE TIME it is a NIGHTMARE. it does not matter how small, it always requires me to contact them several times. i bought a motor from them and the thing died 24 hours after i installed it. so i ordered another one. in NOVEMBER. it has been 4 months. they've charged me for it, but they STILL cannot tell me when i am going to be getting my motor. i'd ask for my money back but i can't sell this hunk of trash unless it has a motor, so i'm stuck. do yourself a favor: NEVER BUY ANYTHING FROM THESE PEOPLE.

EDITED TO ADD: below they claim that i 'bought my roadrunner from another party. THIS IS FALSE. I BOUGHT IT DIRECTLY FROM VORO. and they know this. to get any response from customer service they ask for your order number and email address. i still have the email. august 18th 23. i never created a charge back either. as for them sending me the motor on time? NOPE. ordered/invoiced 10/23/24. charged for it: 11/19. delivered1/27. THREE MONTHS LATER. but the point is THEY WILL LIE if need be to make their customer service look good. 3 different times they lied in the response below this review. don't believe me?

* 2/18/25: after this review they FINALLY "found" a motor and sent it to me. before the motor arrived, they begged me TO CHANGE THIS REVIEW. i considered it, but then i thought, ah. this is why they have such a high rating. they drop the ball over and over, and when YOU WRITE A BAD REVIEW, they finally respond, and get former angry customers to change their ratings. i'm glad didn't change my review because the motor they sent after everything was DEFECTIVE. there was a knick in the wiring right out of the box. i sent them a photo of it, and they shrugged. how bad was the motor? it literally cannot go over 20mph, stalls frequently when i throttle from a stop. when i asked for a replacement today? they said they don't take returns....

trust me when i say, you should NEVER EVERY BUY ANYTHING FROM THIS COMPANY. they are dishonest, shady and a PITA to deal with for even minor issues.

While setting up my new Cruiser V2, I had several questions about a variety of the settings...when emailing Customer Service with these questions, Jim returned my emails promptly, a few times back & forth and answered all my questions, helping me to get the V2 set up and ready to ride!

I placed my order for a new eMove v2 dual motor scooter in mid December and saw the notes indicating that it wouldn’t be available until mid-January at the earliest…so my expectations were already set and I was in no hurry…just wanted a great scooter!

After I placed my order Cuban followed up and just wanted to make sure I was OK with that. I was. He also indicated the scooter would be shipped to my home which as not accurate…I paid for assembly.

After I sent the email, Jim followed up immediately and assured me everything would be taken care of. He made me feel so comfortable that if I had any questions or concerns to reach out to him. I took that to heart thinking those are likely just words everyone says.

During the wait, I did take Jim up on that offer and emailed asking if there was any update to scooter delivery. True to his word, he responded with a lightning quick response and made me feel like if there was anything I needed to drop another note!

Imagine my surprise when I heard a thud outside of my gate and walked out to find my scooter a month earlier than I was expecting! Also, it should have been shipped to the LA facility, not my home so I was worried about assembly.

So, I dropped Jim a note. He jumped right in to finding out what happened and even though I sent quite a long email, he was laser focused on finding out what I needed and wanted to resolve the issue to my satisfactions. Well, long story short, he DID. Everything was resolved to my satisfactions.

I decided to take a shot at assembling the scooter by myself…thinking I’d just check back with Jim if I had any issues. The scooter was SUPER EASY to get ready to go. The directions were super clear and I followed step by step to put the handlebars on and the rear tire cover on as well. It could not have been easier. Then I took the scooter out for a really fun ride!

One thing to note, I’m coming off a really bad experience with a Qiewa Hummer scooter…with very little support from their team in China through a series of emails and YouTube videos. So I finally just trashed the Qiewa and was really hoping for a better experience this time. Well, so far thanks to Jim and the Voromotors team, I got that.

Really excited to get a lot of riding in…and given I’m in San Diego, I will use it almost every day!

Thanks team and keep up the amazing work!

After purchasing the Emove Cruiser S I had settings issues. I chatted with Ronnel and he was very helpful. He helped me get the correct settings changed and my son was up and running. Very happy with the customer service.

Bought an emove scooter $1100.00 late last year battery failed after 7 months. Been waiting over 90 days for this new battery & they made me send them $18.00 for shipping “crazy”now they tell me I won’t see it until middle of January 2025
Very disappointed
I asked them for options on trading this scooter in on something better and no response at all
They ARE NOT the highest rated scooter business in my mind if they don’t stand behind their products

I bought a emove roadrunner pro and had a few minor problems. But the crew from voromotors really helped me out. Great customer service from Ronnel and Jenkin! Please continue to be awesome!

I bought a new cruiser 2. After buying it I was having real problems with trying to find out when it would ship Mike was really helpful in this area. I would recommend that they begin to sell thru amazon for the logistics.

Ace at Kapolei Oahu store made me so very happy!!!!! He finally fixed my battery controller on my brand new Cruiser V2.... Now I can ride to work in about 10 minutes!!! And, he gave me a free rubber ducky for my scooter.... He is an awesome person and I just want to praise him here.

An honest review on my recent purchase of an Emove V2 Cruiser with Voro Motors at their Panorama city location - To begin with arriving & immediately being assisted by one super friendly & helpful associate Melvin - then to follow up with after purchase support I get only the friendliest & immediate assistance with associate Misch ... Also excellent & friendly interaction with associate Kaigan - Lastly but not least at all - My V2 Cruiser is 'IS A SUPERB SCOOTER' with an excellent & local support team - Thank You Voro, Misch, Melvin & Kaigan - keep up the GREAT work !!!

I already have the Cruiser V2, and am excited about their new AWD upgrade kit. Ran into a few snags, so I opened their support chat. Christian responded quickly, got me through the order process and helped me with a discount. (It's Black Friday/Cyber Monday Weekend now, so it was a nice discount.) Had no issues with my scooter order, the AWD Kit is a pre order so I can't report on performance at this time.

Needed to order some new brake pads for my Emove Roadster. Kai took care of me and I had them ordered in less than five minutes.

Received help from Kai and some others regarding issues with issues with an Emove Cruiser. So far they have been walking me with the troubleshoot. I’ve been happy so far with the response and care that they provided. I hope their great support will continue until the problem is solved.

When i was looking through the catalog on scooters I decided to ask some questions about some scooters and the person I was talking to what scooter he thought was the best for the money u pay (it was the emove cruiser v2) and the person I was talking to (Christian) was WERY nice so I definitely will order my next scooter from here

Jan Garces was easy to understand and very knowledgeable about product information

Getting 2 people to give me updates with 0 hassle is always a great thing. I've been waiting on parts for my new V2 Cruiser. Sucks I had to wait but they have been upfront about times and seeing where things are. Even the follow up between staff has been smooth and no one is out of the loop of my issue.

I bought an E cruiser from Voro roughly 2 years ago. I loved my scooter. It was recently stolen. I reached out to Voro. It was the fourth time that I have dealt with their customer service. And once again, I came away, saying they do it the right way. I could not be happier. In a day and age where customer “support“ is atrocious, VM continues to nail it. Everything from their products to their Support Team, KUDOS. Exemplary! They need to give classes on what Customer CARE is and the correct way to do it! Five GOLD STARS!!!

They corrected the price of the refurbished black emove cruiser and Jan was really awesome!