VoroMotors Reviews 

Christian immediately helped me address my issue and allowed me to efficiently fix it. I also spoke to Ari who took me through the steps of unlocking the full speed of my cruiser.

The question was about the battery, and the response
was informative, satisfying, and spot on.

Many Thanks

Sedly Bloomfield, 6, year owner of The Cruiser

Excellent excellent example of what an amazing customer service should be ! Kai was an amazing person to work with . He understood my issues with cruiser V2 and helped me promptly for what I needed . For sure will be recommending friends and family for the scooter

Was a wonderful experience! Jenkins really helped me out on the phone and email, with info on the Kapolei store and how to try and repair the error code 05 issue before taking it all the way into the shop. And he also followed up with Ace in Kapolei to order a supercharger replacement for me!

And Ace was amazing as well! Very attentive and friendly. And let me test ride a couple scooters before I selected the Cruiser v2. He is a wonderful person and I look forward to seeing him again soon.

We made an order for the Emove Touring electric scooter. The next day I received an email saying the scooter I ordered is sold out and asking me to pick either the Inmotion Climber or the Emove Cruiser S. We received a call the next day saying there was one last scooter so I no longer had to choose an alternative. Now I'm just waiting for my shipping number so I can track its arrival.

Christian was someone who helped me today, I needed a new headlight replacement and it was quick and easy. He was also very informative about the scooter as im new to E-Scooters! Im glad I went with Voromotors for my first choice! Im excited get my cruiser out and ride!

I had an issue with my Emove touring throttle and the right folding handlebar screws being worn out and tight. Thankfully, Christian was there to help me. He was polite and quick to respond, able to identify the problem swiftly. He explained things in a way that was easy to understand and promptly placed replacement orders for me. He also helped me fold my scooter correctly. Overall, it was a wonderful experience—definitely one of the fastest and most polite customer service interactions I've had.

The only positive interaction I can bear witness to, is with my interaction with Rojohn Rivera. I ordered the EMOVE Cruiser V2 on the website, and chose the color orange (for safety). That was around 6:30p PT, and while reviewing the email sent after, I noticed that the color was black. I also paid $60 extra for UPS shipping (I'm retired from UPS, and the reputation of FedEx is infamous). I emailed the company, and received a quick reply the following morning (just overnight 12 hours later) from Jim Brian stating the "... order was already in process for shipping", and could not be modified. When VORO opened for business a couple hours later, I called, and received Rojohn Rivera. He said he would communicate with Jim Brian about the color change. And what do you know, I quickly received an email from Jim Brian stating that the order was modified for the orange scooter! Also, I noticed that it was shipped with FedEx, and there were quite a number of emails that were essentially a waste of time. Jim Brian stated that he "upped the priority w/ FedEx", and even though I let him know that it was a waste of money on his part (FedEx standard was delivering the next day, and the only expedited outcome was same day), it all fell on "deaf ears," as Jim Brian no longer returned my emails. I called once again, and specifically asked to speak to a supervisor, for which I was denied. Then I specifically asked to speak to Rojohn Rivera, and we settled with a $50 gift card (to purchase VORO products) for the $60 I paid for UPS. I will never buy another product from this company, and despite stating that I wanted a PO # for the return of the product, it basically is a NO-WIN situation. Even if the box is unopened, you will pay for the shipping AND a restocking fee. Read between the lines. This company is unprofessional, unorganized, and overall, lacks morals; yet, they're lucky they distribute decent products. I kept the scooter, and all because Rojohn Rivera handled my tirades with patience, perseverance, and diplomacy. I told him he deserves better, and with his customer service 5-star aptitude, should work for a MUCH better company.

Ace made my visit and purchase beyond wonderful! He is such a nice and helpful guy! And we both have about the same amount of hair. Lol! Huge kudos to Ace! And thank God he recommended the Cruiser v2.. it is my dream scooter... rode it all weekend to the beach. Rode it on Nimitz on Saturday evening and was passing some of the cars. Lol! I love love love the scooter. Mahalo!

I didn't click the correct color I wanted and they got it changed. The Emove Cruiser V2 would be good in any color but I like orange.

They assured me that even though I'm planning on buying a refurbished model that it is still a great choice and that I can reach out anytime for service and help. I think that alone helps me pull the trigger and believe I'm making a good purchase. This the first refurbished purchase from them but my second purchase. I bought an Emove Cruiser in 2021. It was my first scooter and I instantly became a hobbyist raving about them to everybody. I think VM is the best scooter retailer out there because of their transperancy and service. They have loyal customers. Other companies are just trying to make a flashy product a quick buck and disappear. That's why I just can't pull the trigger on companies that all these look alike scooters. I. E. Roadrunner, inokim, ausom, kukirin, cirscooter, Segway, hiboy, niu, etc. I read reviews and when I see any resemblance of bad customer service I freeze and hit the back button. But to me $1000-$2000 is a big purchase and quality assurance and salesmanship is really what I'm seeking. Then I get to turn into a proxy sales guy! Haha. I don't want to run around town telling everyone I'm disappointed with my decision!

Jenkin Quiroga didn’t just sell me a bike he stole by step tracked it and keep me up to speed. His communication was great and that in and of itself was refreshing. My experience was so great I even asked him to help me get my EMove Cruiser back to former glory. Thank you again sir for all your diligence.

Jim at Voro was extremely helpful in resolving an issue I had when I purchased a wheel for my Cruiser scooter that was not manufactured to the appropriate spec. He followed up with me after shipping some initial parts and arranged multiple calls with the technician (Anthony) who was also very helpful. Thank you both for all your support - great scooters - even greater customer support.

I had a question on my EMOVE Cruiser. I used the VORO Motors chat app to connect with Christian. He was helpful helping me diagnose the problem and I was able to repair my scoot.

Customer service met my needs & requests. Mike was easy to talk with as we fulfilled my order by phone (live talking conversation).
Yes I tried to get some free items to no avail but I guess I can live with that and what I am receiving.
Thnx voro

I ordered a Emove Touring from VoroMotors and shipping was fairly quick, within a week or so. Unfortunately when I got the scooter it was making a weird noise on acceleration coming from the motor. After further inspection I saw the folding bracket had a slight crack on it as well. I called VoroMotors, and initially service was slow for a response, but I called again and talked with Mike A. Mike was very helpful and apologetic about the condition of the scooter. He took my case personal and helped guide me through the process of getting everything fixed. Helped me out a lot since this was my first ever E Scooter purchase. Even though the scooter was not 100% out of the box, and the initial call took a few days to hear back, I do feel good about the customer service Mike provided. All parts are being replaced and shipped to me, and he even offered a video conference with a technician to help with install if needed. I believe VoroMotors is a good company, and I think there will always be issues with some products no matter how big the company. Glad they were able to help and solve this issue for me.

I bought the Emove Cruiser on march 2024, 5 months ago.
It worth mentioning that this is already my 4th scooter.
This scooter is literally a disaster.
The range is not even close to what they claim on their site, the scooter is not IPX6 as they claim, it is actually vey sensitive to water.
The tires are so fragile, every little thing can cause a flat, i had for the time the scooter was useful at least 5 flats.
i had so many issues with the scooter and the customer service.
Now the battery is dead and they refuse to take care of it.
The scooter is worth the title The WORST scooter in the world.
Shame on them.
Stay away.

Mike Angelo made my experience great. The first person I talked to scared me, he told me I couldn't make an exchange because I put to many miles on the scooter, your website said 20 miles or fewer to asses if the scooter is right for you. I put 11 miles on it. Mike talked with me, and reviewed the terms with me, he put my mind at ease and is gonna help me upgrade to a emove roadrunner pro. I want to thank Mike for his support.

I had an issue with my emove cruiser s, the throttle wasn’t working and my scooter couldn’t move. Mike was very helpful and now my scooter works again.

I bought the Emove Roadster and it lasted not even a month before four of the five hex bolts in the front brake rotor backed out causing one of them to get tangled in the wires on the front hub. They slapped this thing together without putting loctite on those hex bolts. I took my scooter to an affiliate of theirs (per their approval) and told them what it was going to take to get it repaired properly. I swear, no one at VORO Motors can read English. I told them the repair shop said it needed a new front motor and a new wiring harness. They're only sending the motor! The repair shop is so fed up with VORO that he's no longer going to be an affiliate with them after he's done fixing mine. Of course the way VORO is dragging their feet on this repair, I'll be lucky if I'll be able to ride it by next summer.
9-2-2024 update:
I was told that the replacement motor would ship in four weeks. It was ordered on August 5th, I contacted Voro on the last day of the 4th week only to be told that NOW it won't be shipped till September 13th. Again, this company continues to drag their feet and only have excuses, never results. And all they ever say is, "Sorry!" Well "Sorry" doesn't solve the problem. I would strongly suggest you buy the NANROBOT LS7 and stay away from Voro Motors. And feel free to file a complaint with the BBB when they start jacking you around!
9-13-24 update:
Once again, VORO Motors has nothing but B.S. excuses. Yet again, the part hasn't shipped like I was told it would. VORO shouldn't have hesitated exchanging my scooter for a new one, especially since they have them in stock and it's in their policy that I was eligible. Instead, they screw the customer without a care in the world. If anybody does business with these clowns, it's your own fault!