VoroMotors Reviews 

I did lots of internet and YouTube investigation and determined the eMove Touring was the machine for me. I was looking for something that had suspension, decent speed and battery life but also would be relatively light and fold so it would fit in my 2016 Corvette Z06. I have used it at an autocross I ran with my Vette and it worked great. Easy to load and unload, looks good and does 22 mph plus. I charged it for the first time at 20 miles and more was left- bet I could have got 22-25 miles. Really I couldn’t be happier. I’ve got a big track event at Autobahn in Sept and looking forward to using eMove again. It’s met and exceeded my expectations so far!

I Purchased a Cruiser S in 2023 and was shipped with a flat tire. Tire was backordered several weeks. When I finally received the tire, the rear wheel would lock up and almost throw me over the handlebars a few times a month right out of the box (thought there was debris in rear wheel).

In April 2024 (stored over winter - Canada), tire locked up very frequently and took in into local tech. The controller was melted and the wires touching was causing tire lockup. I sent the technician's report to Voro and I spoke to several customer service reps that both said parts were covered under warranty and were not covered under warranty.

I then had to fight to get the shipping covered for these failed parts and they finally agreed to cover half. They then proceeded to send the wrong wiring harness. The controller was backordered for over a month and went it was restocked they sent the wrong wiring harness, again. Then I was made to pay import fees when they agreed to cover half of the shipping when they did not consolidate the two shipments.

THEN they said the correct wiring harness and connector was packed on July 15th which has yet to be shipped as of Aug 3rd. They blamed the shipping company (which is a very common tactic on Reddit threads) and proceeded to gaslight me with canned, impersonal responses when I ask for updates.

I've spend hundreds on transportation and rental scooters and Voro has not offered any solutions and have stopped returning my requests for update.

PLEASE, save yourself a headache and do not purchase Voro products. My scooter was shipped with defects and I requested new parts in May 4th and months later there is still no resolution. Voro, you should be embarrassed.

I acquired an emove cruiser, and benefited from a discount plus free items during the 4th if July sales. The e-scooter is fantastic although I didn’t realize how big it was, but definitely a great fit for commute.
Latifa helped me in the chat to make the right choice, what was very helpful. And Christian assisted me in the follow up for the shipping and ex post feedback.
Great scooter and great buying experience. Love it!

Earl John from Voromotors helped me 100%

I’ve bought a emove roadrunner pro this year and the scooter bike is great. Bout some extra stuff online and shipping was fast. I had one daily so I texted Jenkins and they hopped right on it and I got it within the week thank you Voromotors for the fast assistance

I started looking for the best value for a “pit scooter”. I wanted suspension, light enough and fold small enough to fit in my C7 Corvette, and be sufficiently quick, stable and decent run time. I did quite a bit of investigation on internet and YouTube and found that eMove Touring was my best option. So far so good. It fits my Corvette, handles well, quick enough and fairly light too. I got the purple so it stands out as well. Very pleased!!

Joanna and Maila were able to help me trouble shoot my Emove Cruiser S and get me the parts I needed to fix it.

Quick response on emails. Called and spoke with a knowledgeable person. The team quickly resolved an issue I had with my EMove scooter. Service is A+
And the scooter is high quantity

I recently purchased the Emove Cruiser scooter from Voro Motors, and I must say, I am thoroughly impressed with both the product and the exceptional customer service provided by the team, especially Christian.

Let's start with the scooter itself. The Emove Cruiser is an absolute powerhouse on two wheels. It's sleek, stylish, and incredibly well-built. The performance is top-notch, with a powerful motor that effortlessly propels me through city streets and up hills with ease. The battery life is fantastic, giving me the confidence to take on long rides without worrying about running out of juice. The comfort and stability of the ride are unmatched, making every journey a smooth and enjoyable experience. Whether I'm commuting to work or simply cruising around town, the Emove Cruiser delivers an exceptional ride every time.

What truly sets Voro Motors apart, however, is their outstanding customer service. From the moment I made my purchase, the team at Voro Motors went above and beyond to ensure that I was satisfied with my scooter. Christian, in particular, was a standout in providing stellar support and assistance. He was knowledgeable, friendly, and genuinely invested in making sure that I had the best experience possible with my new scooter. Even after the sale was complete, Christian and the Voro Motors team continued to provide excellent support, promptly addressing any questions or concerns I had.

Overall, I couldn't be happier with my experience with Voro Motors and the Emove Cruiser scooter. The combination of a high-quality product and exceptional customer service has truly exceeded my expectations. I highly recommend Voro Motors to anyone in the market for a top-of-the-line scooter, and I can't thank Christian and the team enough for their dedication to customer satisfaction. Thank you, Voro Motors, for providing me with an outstanding product and an unforgettable purchasing experience.

I do not recommend buying anything from this place.

They wasted 2 months of my time to figure out that they dont want to do international shipping. Then they refunded me the for Emove Roadster, when i got the refund, it misses 600USD dollars from my full refund. I have written a complaint to my card issuer regarding this matter. If i saw the reviews before purchase i would never buy anything from this company. Stay away if you dont want both your time and money to be wasted.

Never buy from this place! My order number is 87832B.

IMPORTANT: They tried to flag my review has illegal/harmful to remove my review. They have also bought fake reviews to make their reputation better. Never buy from this unprofessional company.

### Review of Voro Motors

In early April, I ordered two scooters (Cruiser S 52V), a pump, and a phone holder from the VoroMotors website. The order was supposed to arrive by April 20, but it was split into two parts. The first part of the order (my scooter, phone holder, and pump) was supposed to arrive on April 25. I waited all day for the courier, but in the evening, I discovered that the order was marked as "refused by the recipient due to a damaged package." This was not true, as I had not even seen the courier and could not have refused the package.

After numerous attempts to contact UPS, I reached out to VoroMotors support, who immediately responded and promised to help resolve the issue. VoroMotors actively communicated with UPS and provided me with the necessary information about the status of my order. This process dragged on for almost a month. Eventually, I contacted specialized services that helped me reach UPS managers (not just support) and found out that Voro Motors needed to request a return of the package from UPS. Only after I insisted on this, a month after the initial shipment, did Voro Motors make the request, and the issue started to move forward.

Finally, the package was sent back to Voro Motors, and they began inspecting it, which took more than two weeks (even though the deadlines they mentioned were again missed). Only after this was my order sent out again, although with a delay.

When my husband's order finally arrived (April 30), we found that the flashlight on his scooter was completely disassembled. I immediately contacted Voro Motors support, and they promised to send a new flashlight, which has still not been done, even though it is now July 11.

Now about the scooters themselves and my impressions of the company. I am incredibly pleased with the quality of the scooters. Their speed, appearance, and build quality are just excellent. Despite all the difficulties with delivery, I am very satisfied with the products themselves. Of course, time will tell how reliable they are, but for now, I am completely satisfied.

Overall, despite some downsides, I believe Voro Motors deserves praise. They were always in touch and tried to help me in a difficult situation. The only thing I would have liked is to be connected with a specific manager, as my situation was truly complex and unusual, so I wouldn't have to explain the entire situation to a new support manager every time.

Despite the shipping delays, I continue to recommend Voro Motors to my friends and hope that the company will take all feedback into account and improve. I am genuinely pleased with the company and believe in its potential.

Purchased the emove roadrunner v2. The scooter is a blast, but on the other hand FedEx will destroy it before it arrives.many how very easy to assemble the handlebars, install pegs, tighten down loose items, Air up tires.Then off to fully charge the battery. Then off riding and first thing come to mind is. This is a nice scooter. Rides good and definitely has some good speed. Easy to store and light weight if you have stairs you need to go up and down. I wish it came in more colors. But some accessories that’s out you can dress it up with anodized color’s, only thing I wish or they need to improve on is front suspension.

Mike was exceptionally helpful putting my order through for a part for my old model Emove Cruiser. Things wear out or get broken, and the customer service at Voro Motors has been really good at getting me back on the road every time I'm without my "wheels."

I have had my emove cruiser for almost a year and commuted over 3000 miles and still going strong. When I need new parts Voro is vigilant in making sure I get them as soon as possible. If there are any delays in shipping Voro are quick to respond with answers and timelines. I recommend Voro to everyone in the Sacramento area who are looking to buy an EV for the first time or even an upgrade.

Ran into several issues. A $28 part that’s $22 to ship. That’s absurd. Another problem is the most irritating email reminder system ever. I keep getting reminders about my cart. I’m not buying this part and although I like the Cruiser S I hope I never need a part because I’m not buying it from Voromotors.

I received my cruiser unfortunately it had some faulty parts that needed to be replaced before I can use it..
I bought one a couple years ago from them and the customer service was much better..
I feel the new phone service they use.. herds you like sheep.. A personal touch would go much further in these situations!!
Just my personal thoughts..

If you are concerned about customer service or reliability don’t be, Reliability is 100% if you use it right just don’t clap it out too much and it will serve you. Had issues that were serious and they helped me fix it within the same day. I had several other scooters from Inmotion, and other brands. They feel like cheap junk and would break down too fast. The roadster will blow your mind away. Not only is the speed crazy, its handling is perfect. Never rode my other scooters since I bought it. Never spent a dime yet on maintenance and have around 300 miles so far. Unlike the other brands like INMOTION I spent over $400 on parts because they keep breaking and not even past 100 miles of use.

Jenkins Quiroga who was great in our initial interaction. At first, I called because they sent the wrong color. Then, after we dealt with that, I found out that the front axle was not installed and that's when things went awry. Hours and hours on hold with the automated phone tree hanging up on me and promising follow up and return phone calls that never came and return instructions that were a complete fail and took hours of road time to complete only to be told that returns and exchanges were not permitted for a refurbished escooter purchased online, sight unseen!?!? How does that work, exactly?

UPDATE: it took about 12-14 hours of hold time and phone calls but Voro finally agreed to take the defective scooter back despite a stupid policy of no returns or exchanges on a refurbished purchase, even if the purchase is made online! The first Fedex store I visited would NOT accept the scooter because they said that because it had a lithium battery. I was told I would have to take it to the Fedex Ground Warehouse in Secaucus (I live in Jersey City) which was beyond inconvenient. When I got to the Fedex Ground Center, I was told that they do not accept packages under any circumstances. Finally, the Fedex in Hoboken took the 55lb awkward package off my hands after 3 hours of effort. I was assured by phone that another refurbished scooter in the right color, inspected by the CA warehouse team, would be sent to me.

After all this, I told Mike from the Voro team that I no longer had confidence in their refurbishing process because of the time, money, and inconvenience, it had cost me, as well as fact that they sent me an unsafe scooter which somehow managed to pass inspection.

I told Mike that due to my troubles, hours and hours on hold on the phone with no follow up, and being given the runaround when trying to return the escooter, I would like a brand new, White EMove Cruiser S with a 2 year warranty at no additional cost to me. I was told that would be impossible. I told Mike to send me the scooter I paid for and not to expect much from me in the way of kind words for Voro.

A few days later, I got a call from Mike who informed me that Voro would be sending me a brand new escooter! I thanked him and asked about the 2 year warranty and was told no to that one but that I could pay for it myself when I received the email about it.

All in all, Voro has done the right thing. Their customer service needs serious work but they have tried to make it right. I bumped up my rating from 1 to 2 stars because the new scooter has not arrived yet and they are making me go out of pocket for the warranty. I will bump up the rating depending on what they ship me and how well it works out of the box.

I have been a customer of Voro Motors for five years. I live on the big island of Hawaii and even though I’m not near one of their shops I have always been able to send my scooters in for repair and they’ve always done an outstanding job on returning it in top shape. You too can buy a scooter, like mine the Emove cruiser, with warranty. I can guarantee that the maintenance team at Voro Motors is going to honor that warranty and take care of you til the wheels fall off. If you live in a rural area and love to ride these dynamic electric scooters- Voro Motors is for you. I promise that you can always reach the customer service agents by text or phone like I’ve always been able to do. Thank you Voro
Robert P. Hilo, HI👍

I purchased two scooters from VM back in Sept 2023. 1500 miles later, I need some work done outside of monthly maintenance and tires. The Mantis King GT product is an A. Easy to maintain, brake pads are still solid, and nothing major to report.

Now, the service is A++! Alvin, Francis, and Misch took care of me and my baby. From checkin to the QC video, I feel as though I'm in great hands.

New hand grips, new fender, new thumb throttle, and a new left hand brake...plus service hours...all for $140. I'm beyond happy! Thanks VoroMotors!...Don't hesitate to buy from them. They have a great selection! Their new dirtbike, Mantis, Wolf King, Emove Cruiser Longrange(my 2nd baby), and the Carbon Roadster are crazy for the $$.

They are growing and are not skimping out on the QC and CS portions of their business. I appreciate that.