VoroMotors Reviews 

Scooter stopped responding shortly after purchase—getting repair support has been extremely frustrating

I purchased an eMove Cruiser 52-volt, 1600-watt, dual-suspension, long-range electric scooter from Voro Motors. Shortly after purchasing it, the scooter began responding to the throttle only sporadically. At times, it would not move forward at all.

Trying to get help has been just as frustrating. I have had difficulty reaching the company, and when I called the customer service number provided, 323-922-3329, it did not connect me to anything associated with Voro Motors.

On two occasions, I was given a list of repair facilities in the New York City/Long Island area, where I live. Based on my attempts to contact those facilities, approximately 75% were closed. The remaining facilities told me they could not repair the scooter because of difficulty obtaining parts from Voro. Providing repair lists that lead nowhere does not solve the problem.

I purchased this scooter to ride it—not to use it as an anchor for my boat. I would like Voro Motors to respond with accurate, verified information identifying a repair facility in the New York/Long Island area that is operating, willing to service this model, and able to obtain the necessary parts.

If local repair is unavailable, please explain the process and cost of shipping the scooter back to your facility in Panorama City, California, including return shipping, any diagnostic or repair charges.

My experience with both the scooter’s reliability and the support provided has been deeply disappointing. I am asking for a practical path to getting the scooter repaired and usable.

Great experience to get the parts I need to fix my emove cruiser scooter

Ronnel did an awesome job!

I had an issue where my older (6 years!) Cruiser S cut out on me during a ride. We were able to systematically troubleshoot and he was patient in walking me though the problem. Great comms, and rapid response - just seconds sometime thru the chat interface, and the email thread as well combined. Good interface, great service.

I reached out to ask if they were selling a baseplate for the Cruiser S, and Ronnel was kind enough to assist me with placing my order. I really appreciate the help and excellent customer service! Hopefully, the order can be shipped out soon. Thank you again, Ronnel!

The Voro Motors rep who worked with me was patient and determined to see my lengthy call through to my satisfaction. He said the tech department would need a picture of the (discontinued) part on my Emove Cruiser that I was needing to replace to make sure they sent me the correct configuration and that it would be compatible with my scooter. My broken scooter was in storage, and I don't have easy access to it to take a quick pic. Vel bore with me while I searched through the last 5 years of my photo gallery looking for an old image of my scooter taken from an angle that showed the details they needed to make sure I got "the right part." After we had signed off waiting for the tech department to confirm that we had identified the correct variation of rear motor hub compatible with my 2021 model, he called me back in only a few minutes with their answer. Again, he called me back after we signed off to clarify a few key changes to my payment instructions unique to "OUT OF STOCK" parts. Vel made sure that I knew what to expect and was set up for success. - Good job, Vel! Thanks a whole bunch!

I love the customer service; I was able to get some of my questions addressed and several options suggested in my area to take my scooter so I can get it maintenanced. I am a bit disappointed that the scooter got discontinued as far as the Emove Cruiser S and there are limited parts but maybe that's for the best come time to buy a new one. Afterall, this brand gots my trust and this company has done me good. They replaced my battery when it was causing issues with a whole new one which was very expensive and I appreciated the warranty they respected on that, Major Kudos- Jesse V

I had a charging issue with my Emove cruiser. Mike guided me on what to change to fix it. Great customer service

It is always a pleasure working with the team at VoroMotors. I recently purchased the emove roadrunner V3 Dan was so helpful in answering all my questions and making the process so smooth. I'm excited, I purchased the cruiser s 3 years ago to commute to work and now me and my wife can cruise together on our days off!!! Dan I can't thank you enough!

Dan assisted me today in my purchase of my Emove cruiser v2 ! He was extremely helpful and knowledgeable and I can highly recommend him to anyone. He should get 10 stars. In my opinion. I really appreciate great customer service and that’s what I got. Really looking forward to getting my scooter going. Thank you again for your great service today.

I have owned my Voro E-Cruiser for 18 months. In that time, it has required three separate repairs. The current issue: the battery compartment is smoking. That is not a minor malfunction — that is a safety hazard.
Before I even rode the scooter, Voro attempted to send me an older model than the one I purchased. I caught it. Most customers would not.
When I contacted customer service, a rep named Ronnel accused me of riding the scooter too hard. I am 60 years old. The technician who has repaired this scooter multiple times told me the E-Cruiser has a defective controller. Ronnel's response was to play the victim rather than address a battery that is literally smoking.
Three repairs. A bait-and-switch on delivery. A burning battery. An aggressive rep who blamed the customer.
Do not buy from Voro Motors.

Ronnel D. in customer service is the man over there at Voro Motors, I was completely frustrated with my installation of the AWD Conversion Kit for my Emove V2 scooter. After messaging him and sending a couple of pictures of my mess, he quickly saw the problem and told me what to do. Thanks! Ronnel D.

The good:

I recently ordered a controller and it's going to be sent via an international forwarding company. I was able to arrange it all by communicating on the live chat service with the delightful and excellent Ronnel D, who could not have been more helpful, courteous, timely and effective. Absolute legend. Thank you Ronnel!!!

The bad:

The scooter (EMove Cruiser S) I bought broke down after not a long period of time and not that many miles of careful riding, hence the need to buy a replacement controller in order to get it fixed.

Dear Voro Motors Team,
​I am writing to share my appreciation for the outstanding service I received from Mike Angelo while ordering my EMOVE Cruiser V2.
​I was at work during our interaction and had to pause our conversation multiple times to assist customers. Mike was incredibly patient and professional throughout the process, handling everything quickly and efficiently despite the interruptions.
​His support made the purchase seamless. If the scooter performs half as well as the customer service I received, I know I will be very satisfied.
​Best regards,
​Todd Staples

I purchased an eMove Cruiser back in 2022... Anyways, I had to Move and wasn't riding it much or keeping up with it like I should have. I had some issues with it not powering up. I was willing to buy a new battery, thinking it was toast. I reached out to Ronnel 4-2026 at Voromotors... He walked me through the Settings and it still worked. I had two flat tires, He was in California, I was in S.C. He gave me info on a closer shop...

I reached out to Voro today to get a replacement motor for my Emove cruiser V2 the representative that worked with me was named Vel and he made the purchase go extremely smoothly. I got my scooter from them about a year ago and would highly recommend doing business with them to anybody on the edge about to pull the trigger.

I've had a Emove Cruiser since 2021 and put over 2,000 miles on it. From time to time I've needed to get spare parts or upgrades. These guys run an awesome shop (virtually). They have videos on how to fix things, and are super helpful over chat. I just got a replacement rear fender ordered. Ronnel was incredibly helpful ensuring I ordered the correct part for my model number

After owning the Emove Cruiser for six years, I'm switching back to a thumb throttle instead of a twist. Ronnel was excellent in helping me get the right one for the 2020 Cruiser. Yes, it's in great working order and still a pleasure to ride. Ronnel sent me an invoice with link to order. Voromotor has the best customer service anywhere.

This place is by far a very responsive company I had trouble with the progressive leasing to do installment payments and the this guy ronnel is very nice 👍 he spoke to me through the whole process they basically treat you like family there but I will definitely 😁 get that red emove pro runner scooter soon been wanting one for my short body to ride to ride for work and dash with on the side

My experience with VoroMotors in 2025 was extremely frustrating.
I purchased an EMOVE RoadRunner V3 scooter that arrived defective. The battery would not properly fit or lock, the rear fender rubbed the tire, the display readings were inconsistent, and within a few days the scooter displayed an E003 motor error and stopped running entirely.
Rather than accepting a straightforward return for a defective product, support repeatedly tried to push repairs and replacement parts. I was even encouraged to install parts myself.

During one exchange, a VoroMotors representative described the return of the defective scooter as a “courtesy gesture from one person to another” and implied that requesting a refund could be seen as “entitlement.”

After weeks of communication I formally requested a refund. The scooter was eventually retrieved by the company, but the refund still was not issued.

I ultimately had to escalate the matter through Affirm, the financing company. After reviewing the evidence, Affirm ruled in my favor and closed the loan balance.
The entire process took nearly two months to resolve.

I hope this review helps future buyers understand my experience.

Ronnell was quick to evaluate my problem with quick video of scooter I just received, the cruiser v2. Got everything fixed up quick! Thank you!